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In this articleThis Help article is for Cisco Desk Phone 9800 Series registered to Cisco BroadWorks or Webex Calling.
Your phone can work like a regular phone. For example, you can make an outgoing call or answer an incoming call through the phone.
Make a call
Your phone can have one or multiple lines as your administrator configures.
You have different ways to make a call, such as use your phone just like any other regular phones, use your speakerphone or headset for hands-free calling, or press a button to use a feature available on the phone.
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Choose one of the following methods to make a call based on your convenience:
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(Optional) Perform the following actions during an active call:
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Select End call or |
.
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, and enter a number using the phone keypad.
to hold the current active call.
when you finish the call.You can use a particular line to make calls. The extension that displays on the top is your primary line. If you don't select an extension before you dial a number, then the primary line is used by default.
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Do one of the following actions:
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Do one of the following actions:
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(Optional) Perform the following actions during an active call:
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Select End call or |
, and then select your desired line to use for the call from the Lines list. For example: 
Make an emergency call
Use your phone to make an emergency call, similar to any other call. When you dial the emergency number, your emergency services get your phone number and location so that they can assist you.
 | If your call disconnects, the emergency services can call you back. |
Before you begin
Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call.
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Enter the emergency number and make the call.
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Answer a call
You can answer an incoming call with the phone handset, the phone speaker, or the connected headset.
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button to adjust the ringtone or volume of the call.| 1 |
When prompted with an incoming call, do one of these actions to answer it:
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(Optional) If you want to make a new call to another person during the current active call, select New call. This action puts the current active call on hold automatically.
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(Optional) If you want to return to the home screen during an active call, do one of the following actions:
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Select End call or |
When your line receives multiple calls at the same time, the calls list displays, and it shows the status for each call. You can choose to answer one of the incoming calls from the calls list.
When your line receives incoming calls, the LED lights are flashing amber.
By default, the line can have up to 2 calls at the same time. If you want to change the maximum number, consult your administrator.
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Use the Navigation Cluster button to select an incoming call that you want to answer. | ||||||
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Do one of the these actions:
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(Optional) If you want to make a new call to another person during the current active call, select New call. This action puts the current active call on hold automatically.
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(Optional) If you want to return to the home screen during an active call, do the following:
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Select End call or |
When your phone receives multiple incoming calls at the same time, you can view the calls list (All calls (n)) that contains all of the current calls from all of your phone lines. The calls list can include different types of calls, for example, active calls, incoming calls, and held calls.
The calls in the list are sorted in chronological order (from oldest to newest). According to your phone setting, the calls can also be grouped by each line. On the calls list, you have the option to answer an incoming call.
When your phone receives incoming calls, the LED lights are flashing amber.
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On the calls list, select the incoming call that you want to answer.
According to your administrator's configuration, each line can have maximum of 10 calls at the same time. If you want to change the maximum number, consult your administrator. | ||||||||
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Do one of the these actions:
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(Optional) If you want to make a new call to another person during the current active call, select New call . This action puts the current active call on hold automatically.
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(Optional) If you want to return to the home screen during an active call, do the following:  Select More (…) > Home.To return to the calls list, you can press a line key. If you press the primary line, the calls are sorted in chronological order, with the oldest incoming call selected. To view the calls grouped by line, select . To view the calls in chronological order again, select Group off. This feature is available only for the primary line. If you press any of the other lines, the calls are grouped by line and are sorted in chronological order, with the oldest non-silenced incoming call selected in the group.  Tap the Home button or  .To return to the calls list, you can tap your line or the calls bar. To view the calls grouped by line, toggle on Sort by line. To view the calls in chronological order, toggle off it. | ||||||||
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Select End call or |
Decline a call
When prompted with an incoming call, you can decline it by sending a ringing call to your voicemail system (if configured). If your administrator doesn't set up your voicemail system, the call is rejected and the caller hears a busy tone.
You can send a ringing call to your voicemail system (if configured). If not set up, the call is rejected and the caller hears a busy tone.
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When prompted with an incoming call, select Decline. |
When your line receives multiple calls at the same time, the calls list displays the status for each call. You can decline incoming calls on the calls list.
When your line receives incoming calls, the LED lights are flashing amber.
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Do one of the following actions:
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