Your phone works just like a regular phone. However, we have further made it convenient for you to make or receive a call using the phone.

Make a call

Your phone can have one or multiple lines as your administrator configures.

You have different ways to make a call, such as use your phone just like any other regular phones, use your speakerphone or headset for hands-free calling, or press a button to use a feature available on the phone.

1

Choose either of the following methods to make a call based on your convenience:

  • Press Call and do either of the following:
    • Type the contact name or number in the Search or dial bar to search from Favorites or Directories, and then press Call.
    • Select a call in Recents to call back.
  • On the home screen, enter a phone number using the phone keypad and press Call to call the number.
  • Enter a number and pickup the handset.
  • Enter a number using the phone keypad and then press Speakerphone the Speaker key.
  • Use your headset for hands-free calling:
    1. Plug in a headset.
    2. Press Headset the Headset key.
    3. Enter a number using the keypad.

 

An "in-call" screen shows the following information of the contact:

  • Contact name (if configured)
  • Contact number
  • Call duration

2

(Optional) You can perform the following actions during an active call:

  • Press Hold the Hold key to hold the current active call.
  • Press New call to make a call to another person. In this scenario, the previous active call will be put on hold.
  • Press More (…) > Home to return to the home screen during the current active call.
3

Press End call when you finish the call.

You can use a particular line to make calls. The extension that displays on the top is your primary line. If you don't select an extension before you dial a number, then the primary line is used by default.

1

Press the line key to use for making a call.

2

Do one of these actions:

  • Enter a phone number using the phone keypad, and then the phone dials out the number automatically after several seconds. You can also press Call to call the number immediately if you don't want to wait.
  • Select a call from the Recents list to call back.
3

Press End call when you finish the call.

Make an emergency call

Use your phone to make an emergency call, similar to any other call. When you dial the emergency number, your emergency services get your phone number and location so that they can assist you.


 
If your call disconnects, the emergency services can call you back.

Before you begin

Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call.

Enter the emergency number and press Call.

Answer a call

You can answer an incoming call with the phone handset, the phone speaker, or the connected headset.

1

When prompted with an incoming call, do one of these actions to answer it:

  • Press Answer to answer the call.
  • Lift the phone handset to answer the call with the handset.
  • Press Speakerphone the Speaker key to answer a call with the phone speaker.


     
    Keep in mind that the people around you might be able to hear your call too.

  • Press Headset the Headset key to answer a call with the connected headset.

 

An "in-call" screen shows the following information of the contact:

  • Contact name (if configured)
  • Contact number
  • Call duration

2

(Optional) You can perform the following actions during the current active call:

  • Press Hold the Hold key to hold the current active call.
  • Press New call to make a call to another person. In this scenario, the previous active call will be put on hold.
  • Press More (…) > Home to return to the home screen during the current active call.
3

Press End call when you finish the call.

When your line receives multiple calls at the same time, the calls list displays the status for each call. You can answer incoming calls on the calls list.

When your line receives incoming calls, the LED lights are flashing amber.

1

Select an incoming call from the calls list by using the navigation button.

By default, the line can have up to 2 calls at the same time. If you want to change the maximum number, consult your administrator.

2

Do one of the these actions:

  • Press Answer to answer the call with the pre-specified audio path.
  • Lift the phone handset to answer the call with the handset.
  • Press Headset the Headset key to answer a call with the connected headset.

     

    If there are more than one headset connected, the last connected one is used as the active audio path.

  • Press Speakerphone the Speaker key to answer a call with the phone speaker.


     
    Keep in mind that the people around you might be able to hear your call too.


 
If an active call is ongoing, you can't directly answer an incoming call by lifting the handset, or pressing the headset or Speakerphone key on the phone.
3

(Optional) If you want to make a new call during the current active call, do the following:

  1. Press Hold or Hold/Resume the Hold key on the phone keypad.

    After you hold the call, New call appears on the phone screen.

  2. Press New call to make a call to another person.

4

(Optional) If you want to return to the home screen during an active call, press More (…) > Home.

Press the line key to return to the calls list.

On the phone with multiple lines, you can view a list of all your current calls which are from all your phone lines. These calls are sorted in chronological order (from oldest to newest). According to the phone settings, the calls can also be grouped by each line. You have the option to answer an incoming call on the list of calls.

When your phone receives incoming calls, the LED lights are flashing amber.

1

(Optional) Select a line.

  • If you select the primary line, the calls are sorted in chronological order by default, with the oldest incoming call selected.
  • If you select any of the other lines, the calls are grouped by line and are sorted in chronological order, with the oldest incoming call selected in the group.

The phone screen All calls (n) displays all calls (including active, incoming, and held calls, etc.) on the phone, where n represents the total number of the current calls.

2

In the All calls (n) list, use the navigation button to select the incoming call that you want to answer.

When the calls are grouped, you can also select a call from the relevant group by pressing the same line key repeatedly. The selection goes in a loop in the group.

By default, each line can have up to 10 calls at the same time. If you want to change the maximum number, consult your administrator.

3

Do one of the these actions:

  • Press Answer to answer the call with the pre-specified audio path.

     
    If you are on an active call, the button is Hold & Answer instead. You can press it to hold the current active call and answer the incoming call.
  • Lift the phone handset to answer the call with the handset.
  • Press Headset the Headset key to answer a call with the connected headset.

     

    If there are more than one headset connected, the last connected one is used as the active audio path.

  • Press Speakerphone the Speaker key to answer a call with the phone speaker.


     
    Keep in mind that the people around you might be able to hear your call too.


 
If an active call is ongoing, you can't directly answer an incoming call by lifting the handset, or pressing the headset or Speakerphone key on the phone.
4

(Optional) If you want to make a new call during the current active call, do the following:

  1. Press Hold or Hold/Resume the Hold key on the phone keypad.

    After you hold the call, New call appears on the phone screen.

  2. Press New call to make a call to another person.

5

(Optional) If you want to return to the home screen during an active call, press More (…) > Home.

Press the line key to return to the calls list.
6

(Optional) If you select the primary line, and you want to view the grouped calls, press More (…) > Group on.

Press Group off to sort all calls in chronological order again.

 
This feature is available only for the primary line.

Decline a call

When prompted with an incoming call, you can decline it by sending a ringing call to your voicemail system (if configured). If your administrator doesn't set up your voicemail system, the call is rejected and the caller hears a busy tone.

You can send a ringing call to your voicemail system (if configured). If not set up, the call is rejected and the caller hears a busy tone.

To decline an incoming call, do the following actions:

Press Decline.

If your phone has multiple incoming calls, select the incoming call and press Decline.

When your line receives multiple calls at the same time, the calls list displays the status for each call. You can decline incoming calls on the calls list.

When your line receives incoming calls, the LED lights are flashing amber.

Do one of the following actions:

  • Single line:
    1. Select an incoming call from the calls list by using the navigation button.
    2. Press Decline.
  • Multiple lines:
    1. Select a line.
    2. Select an incoming call from the calls list by using the navigation button.
    3. Press Decline.

Redial a number

You can call the most recently dialed number from the phone or a selected line.

Before you begin

Check whether Redial displays on the phone screen. If not, contact your administrator.

The Redial button might appear as a softkey button or line key according to the administrator's configuration.

Do one of the following actions:

  • Single line: Press Redial.

    Your phone dials the most recent number.

  • Multiple lines: Select a line if needed, then press Redial.

    Your selected line dials the most recent number from the phone that just placed a call.

    If you don't select a line and directly press Redial, the last line that just placed a call will redial the most recent number.


 
You can press the More button (...) to locate Redial.

Swap between calls

When you have two calls or more on a line, you can see the count of current calls on the phone home screen. For example, All calls (3) means that there are total 3 current calls on the phone. The current calls include active, held, incoming, silenced calls, and so on.

The symbol (showed as +<digit>) beneath the call status icon of a line shows the count of the remaining current calls on the line.

1

If you are on the phone home screen, press the target line key to open the calls list.

2

On the calls list, use the navigation button to select a desired call.

You can also press the line key to go through the grouped calls on the target line.
3

Perform the action as needed with the available buttons, such as resume a held call, put the active call on hold, and answer, reject, or ignore an incoming call.