This feature is built into Cisco Jabber and provides a way to migrate contacts in the buddy list and other common user preferences from Jabber to Webex App. The data is encrypted. You just need to configure some settings before users see this option pop up automatically in Jabber.
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These contacts are moved to Webex App:
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Jabber directory contacts whose emails also exist in the cloud Identity Service (the same service that Webex App uses).
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Custom contacts and photos
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XMPP federated contacts
If any contacts cannot be moved, the built in tool allows users to export these contacts as a CSV file that they can review. Users must also restart their Webex App app for changes to take effect.
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These user preferences are moved to Webex App:
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Chat notification settings (including mute all), unless otherwise noted in the Jabber version information above
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Call notification settings (including mute all)
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Audio device and video device selection (except for VDI)
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Video preferences for incoming calls (start with video or no video)
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Before You Begin
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The tool supports Jabber users on Webex Messenger, Unified CM IM and Presence, Jabber Team Messaging Mode, and phone-only mode with contacts.
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Make sure your organization uses the following supported releases of Jabber and Webex App:
Table 1. Supported Versions of Jabber Platform
Versions
Patch
What's Migrated
Jabber for Windows
The latest major releases (MRs): 12.1.4, 12.5.3, 12.6.4, 12.7.3, 12.8.4, 12.9.3, 12.9.4
No
All contacts and settings mentioned in this article are moved over
Earlier MRs: 12.1.0, 12.1.1, 12.1.2, 12.1.3, 12.5.0, 12.5.1, 12.5.2, 12.6.0, 12.6.1, 12.6.2, 12.6.3, 12.7.0, 12.7.1, 12.7.2, 12.8.0, 12.8.1, 12.8.2, 12.8.3, 12.9.0, 12.9.1, 12.9.2
Yes—Download from here
All contacts and settings mentioned in this article are moved over
Jabber for Mac
12.8.5, 12.8.6, 12.9.4, 12.9.5
No
All contacts and settings mentioned in this article are moved over
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Make sure you meet the Webex App requirements:
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Webex App: September release or later must be installed; you may need to sign in before the Jabber data can be moved over.
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We recommend that users download Webex App from https://www.webex.com/downloads.html or you can direct them to a website using the parameter below. Then the user can install Webex App on the system that they're already using Jabber on.
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Users must be authenticated through Active Directory for contact access.
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All directory users must be synchronized to the identity service, otherwise the Webex App contact cannot be located.
Custom contacts are moved as-is from Jabber to Webex App.
1 | Open the Cisco Unified CM Administration interface. | |||||||||||||||||
2 | Select . | |||||||||||||||||
3 | Choose one:
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4 | Select Next . | |||||||||||||||||
5 | Enter a name in the UC Service Information section, refer to the Unified CM Help for more requirements. | |||||||||||||||||
6 | Enter the parameters in the Jabber Configuration Parameters section.
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7 | Select Save . |
What to do next
Users need to restart Jabber to load the patch or MR. Selected users are presented with a screen to ask if they want to move their local data and settings. Users can proceed with the steps or skip it if they're not ready yet.
The screen shows up between 5 minutes–3 hours after a user signs into Jabber or when they manually initiate the move from the help menu. |
If that data fails to move because of a network issue, server issue, or other reasons, the data transfer stops but users can retry this step on Webex App. If the step doesn't work even after they retry, users are prompted again after 24 hours if Webex App remains logged in. Users are also prompted immediately if Webex App is relaunched. |