This feature allows employees to maintain a professional business persona by using their work phone number for texting, enhancing customer and partner interactions.

Administrators can centrally provision and manage Business Texting through Control Hub, enabling easy configuration and compliance with retention and purging policies.

Prerequisites:

• Purchase the Business Texting Add On license with Cisco Calling Plans to register your brand and campaign. Work with your US or Canadian partner to purchase the Business Texting Add-On license. You need an EIN in the US or Provincial or Federal Corporation/Registry ID Numbers in Canada to register your brand for 10 DLC registration. See the Business Texting 10DLC registration FAQ for details.

• You must have a Cisco Calling Plan in the U.S. or Canada to use the feature.

• This feature is available only to Enterprise customers. Online customers and trial customers are currently not eligible to use Business Texting.

• Every user must have a primary telephone number (TN) assigned by Cisco Calling Plan in U.S. or Canada locations, else you can't use Business Texting.

• Ensure you’re on Webex App version 42.12 or higher.

• Ensure to configure the location with Cisco PSTN.

• You must register to the 10 DLC campaign registration for using business cloud Calling services for text messaging. See the Business Texting 10DLC registration FAQ and video for details.

Here are a few benefits of using Business Texting:

For End Users

• Be reachable and reach out to your customers using texting, which is a universal and effective modality.

• Use your business persona and work phone number as opposed to your personal identity.

• Access Business Texting from the familiar and efficient Webex App, an environment that you have and are comfortable.

For an Administrator

• Easy to configure and manage the feature using ​Control Hub.

• Adds the critical customer-facing channel to ease collaboration​