Add External Administrators

You can add anyone outside your organization as an external administrator to help maintain your Webex services and users. Users that you add as external administrators can't add additional external administrators to your organization.


If a user signed up for a free Cisco Webex Teams account, then they can’t be added as an external administrator.

1

From the customer view in https://admin.webex.com, select Users.

2

Select the External Administrators tab, and then select Add external admin.

3

Enter the administrator's email address and click Verify email.

4

If this user belongs to a partner organization that manages your subscription, choose Full administrator privileges or Provisioning administrator privileges. If they are from any other organization, choose Full administrator privileges or Read-only administrator privileges.

5

Select OK.

Manage External Administrator Privileges

You can choose what information is shared or withheld from external administrators.

As a full administrator of your organization, you can also adjust the administrator privileges for external administrators.

1

From the customer view in https://admin.webex.com, select Users.

2

Select the External Administrators tab, and then select the user to manage privileges for.

3

Choose one of the following:

  • To promote the administrator to a full administrator, under Administrator roles, check Full administrator privilege.

    If the administrator was set up with read-only privileges, you can promote them by going under Administrator roles and choosing Full administrator privilege.

  • To demote the administrator to a provisioning administrator, under Administrator roles, uncheck the Full administrator privilege check box.

    If the administrator was set up with read-only privileges and previously promoted to a full administrator, you can demote them by going under Administrator roles and choosing Read-only administrator privilege.

  • To completely revoke administrator privileges, under Revoke admin privilege, click Revoke admin privilege and then select Revoke privilege.


     

    Revoking administrator privileges deletes all record of the administrator, and they must be added again to reinstate them.