Operating System and Browser Support for the Webex Meetings Suite

Supported Operating Systems

Windows

  • Windows 7 32-bit/64-bit

  • Windows 8 32-bit/64-bit

  • Windows 8.1 32-bit/64-bit

  • Windows Server 2008 64-bit

  • Windows Server 2008 R2 64-bit

  • Windows 10

  • Windows 10 Enterprise LTSB

Notes:

  • Windows OS support on Microsoft Surface Pro is supported.

  • Each Webex Meetings monthly release is tested and certified against the current preview of monthly rollup and all semi-annual Windows 10 releases.

  • Webex Meetings supports Windows Server 2012 R2 and 2016 with limitation that, for Webex meetings, Productivity Tools, and the desktop application, if a user doesn't have administrator privileges, then an administrator is required to install the Webex Meetings applications and Productivity Tools.

Mac OS X

  • 10.13

  • 10.14

  • 10.15

Notes:

  • FedRAMP-compliant Webex Meetings sites require Mac OS 10.13 or later.

  • Starting with Mac OS X 10.7, Apple no longer offers Java as part of the Mac operating system. Since Webex Meetings previously relied on the Java browser plugin to download the meeting application for first-time users, users without Java installed found it difficult to join a meeting. The dependency on Java was removed. Instead, the user is asked to install a small plugin that, once installed, handles the rest of the meeting application installation and then starts the meeting.


    Webex Support is an exception, and is still dependent on Java. Mac users can still download and install Java to use Webex Support.

  • When you start or join an event using Webex Events for the first time on Safari 6.X and Safari 7, a problem occurs. After you have installed Webex, Safari requires you to trust the plugin for the site you are attempting to join or start the event from. The page will refresh after that, but you will not join the event. In order to join, go back to the link you originally selected and you will be able to join successfully.

  • The following Webex services are available:

    • Webex Meetings

    • Webex Events

    • Webex Training

    • Webex Support

Linux (Web App) (32-bit/64-bit)

  • Ubutuntu 14.x or later

  • OpenSuSE 13.x or later

  • Fedora 18 or later

  • Red Hat 6 or later

  • Debian 8.x or later

The following Webex services are available for Linux on the web app:

  • Webex Meetings

  • Webex Events (attendees)

  • Webex Training (attendees)

Known issues and limitations for Linux on the Webex Meetings web app:

  • In some versions of Linux, users must proactively install and activate the “OpenH264 Video Codec provided by Cisco Systems, Inc.” plugin in order for the video, call my computer, and content sharing features to work in Firefox.

  • Content sharing does not work in Linux versions that use Wayland as their display management system (such as Fedora 25 and later), due to an issue with the WebRTC screen sharing API.

  • Sending and receiving video does not work in Fedora 28 due to an issue with the H.264 codec.

See the Web App Supported Operating Systems and Browsers for more information on the additional features for Linux that are available in the Webex Meetings desktop app.

Linux (Legacy App)

  • Ubuntu 12.x and 14.x (Gnome) (all 32-bit)

  • Red Hat 5, 6 (all 32-bit)

  • Open SuSE 13.1, 13.2 (all 32-bit)

  • Fedora 19, 20 32-bit/64-bit

Notes:

  • Webex video and Personal Room video are only supported on the Webex Meetings Web App.

    The following Webex services are available for Linux on the legacy app:

    • Webex Meetings

    • Webex Events

    • Webex Training

    • Remote Support

Chrome OS Support

Support for Google Chrome OS is currently available through the Cisco Webex Meetings Web App (Web-Based meeting client support) and the Webex Meetings Android App (Downloadable meeting client support).

See the Web App Supported Operating Systems and Browsers for more details on what's supported.

The Webex Meetings mobile app (version 11.0 or higher) is supported on all Chrome devices that officially support Android apps, through Google Play.

Minimum System Requirements

Browsers

Windows

  • Internet Explorer 11 (32-bit/64-bit)

  • The Edge browser is supported only for starting and joining meetings, events, training sessions, or support sessions in Webex Meetings, Webex Training, Webex Events, and Webex Support.

  • Mozilla Firefox 52 and later is fully supported in Windows. Firefox 51 and earlier versions are not supported. Users receive a message stating this when they attempt to join or start a meeting with these browser versions.


    Mozilla Firefox ESR is not supported.

  • Chrome latest 32-bit/64-bit


    Win Edge Chromium is supported for all customers, including lockdown customers.

Mac OS X

  • Firefox 52 and later is fully supported in Mac OS X. Firefox 51 and earlier versions are not supported. Users receive a message stating this when they attempt to join or start a meeting with these browser versions.

  • Safari 11 and later

  • Chrome latest 32-bit/64-bit


    Mac Edge Chromium requires Mac Desktop client to be on version 40.1 or later.

Linux (Web App)

  • Linux (32-bit/64-bit)

  • Firefox 48 or later

  • Chrome 65 or later

  • Chromium

  • The following Webex services are available for Linux both on the Legacy App and Web App:

    • Webex Meetings

    • Webex Events

    • Webex Training

    • Remote Support


See the Web App Supported Operating Systems and Browsers for more information on the additional features for Linux that are available in the Webex Meetings Web App.

Linux (Legacy App)

  • Firefox 52 and later 32-bit only is supported in Linux using the Java Network Launch Protocol (JNLP). The Linux desktop application does not support Webex Meetings video (CMR) or Personal Rooms. For these cases users are directed to use the Cisco Webex Web App instead.

  • The Webex application can be launched from Chrome on Linux with these limitations:

    • Java must be enabled in Chrome

    • Java 1.6 to 1.8 only is supported. OpenJDK is not supported

    • 32-bit support only

    • Webex video and Personal Room video are only supported on the Webex Meetings Web App.

Windows

  • Intel Dual-Core CPU 2.XX GHz or AMD processor (2 GB of RAM recommended)

  • JavaScript and cookies enabled on browsers

  • Java isn't required for Mozilla Firefox and Google Chrome users.

Webex Training, or Webex Meetings and Webex Events users on WBS39.7 and earlier sites, can use their browser's Java applet. Site administrators can enable this feature in Webex Site Administration or Cisco Webex Control Hub in the Primary client download method section of their Common Site Settings.

If a Webex Meetings or Webex Events user is using the new meeting join flow introduced in the WBS39.8 update, they don't need to use Java or the Java applet.


Modern View must be enabled to use the new join flow introduced in the WBS39.8 update.

Mac OS X

  • Intel CPU-based (2 GB of RAM minimum)

  • JavaScript and cookies enabled on browsers

  • Oracle Java 6 to Oracle Java 8


    Java is needed for the following services:

    • Webex Events

    • Webex Training

    • Webex Support

    • Access Anywhere

    • Remote Access

    • Hands-On Lab

Linux (Legacy App)

  • Intel or AMD x86

  • JavaScript and cookies enabled on browsers

  • Oracle Java 6 to Oracle Java 8, libstdc++ 6.0, GNOME/KDE windowing system


    Java is needed to join as a host for the following services:

    • Webex Events

    • Webex Training

    • Access Anywhere

    • Remote Access

    • Hands-On Lab

  • The following Webex services are available for Linux both on the Legacy App and Web App:

    • Webex Meetings

    • Webex Events

    • Webex Training

    • Remote Support

Citrix XenDesktop and XenApp Support

The Webex Meetings applications (Meetings, Training and Events) support Citrix XenDesktop/XenApp 6.5, 7.6, 7.12 and 7.15. TheWebex Meetings Virtual Desktop App can also be used to join video device-enabled meetings.

  • Teleconferencing (Cisco video platform version 1.0, 2.0 and higher)

  • Webex Meetings Audio

  • Document sharing

  • Application and desktop sharing

  • Network-based recording (NBR) and playback

  • File transfer, Chat, Polling, Q&A, Closed Captions, and Notes

  • Cisco Webex Meetings Productivity Tools

  • Cisco Webex Meetings Web App

See Cross-platform Known Issues and Limitations for additional information.

VMware Horizon 7 Support

The Webex Meetings applications (Meetings, Training and Events) support VMware Horizon 7. For the best experience, please use the latest version of Horizon client. TheWebex Meetings Virtual Desktop App can also be used to join video device-enabled meetings.

  • Teleconferencing (Cisco video platform version 1.0, 2.0 and higher)

  • Webex Meetings Audio

  • Document sharing

  • Application and desktop sharing

  • Network-based recording (NBR) and playback

  • File transfer, Chat, Polling, Q&A, Closed Captions, and Notes

  • Cisco Webex Meetings Productivity Tools

See Cross-platform Known Issues and Limitations for additional information.

Language Support


On Mac, localized languages are available for Cisco Webex Meetings only. Cisco Webex Training, Cisco Webex Events, and Cisco Webex Support do not support Mac localized languages.

All four Webex services (Cisco Webex Meetings, Cisco Webex Events, Cisco Webex Training, and Cisco Webex Support) support the following languages:

  • Chinese (Simplified)

  • Chinese (Traditional)

  • Danish

  • Dutch

  • English

  • French

  • German

  • Italian

  • Japanese

  • Korean*

  • Portuguese (Brazil)

  • Russian

  • Spanish (European)

  • Spanish (Latin America)

  • Swedish**

  • Turkish


*Korean is not supported in Cisco Webex Events.

**Swedish is not supported in Cisco Webex Events, Cisco Webex Training, and Cisco Webex Support.

System Requirements for CMR Hybrid Meetings

This information applies to Cisco Webex Meetings and Cisco Webex Meetings Productivity Tools.

Your system must meet the following requirements to use the latest version of Cisco Webex Meetings Productivity Tools features for scheduling CMR Hybrid meetings:

  • Cisco TelePresence Management Suite (Cisco TMS) version 15.0

  • Cisco TelePresence Management Suite Extension for Microsoft Exchange (Cisco TMSXE) version 5.0

Cisco TelePresence Conductor version 4.0 might be required for use with some TelePresence servers.

Cisco Webex Meetings Productivity Tools and Webex Meetings site versions earlier than WBS30 and their corresponding Cisco TMS and Cisco TMSXE versions are supported in specific, tested release sets for CMR Hybrid.

For known issues, refer to Known Issues and Limitations for Cisco Webex Meetings Video.

Web App Supported Operating Systems and Browsers

The following tables list the supported browsers for each supported operating system, and note the supported features for each browser.

Microsoft Windows 7 or Later (32-bit/64-bit)

Feature

Internet Explorer 10 or Later

Edge 25 / EdgeHTML 13

Chrome 65 or Later

Firefox 48 or Later

Start/Join a meeting

Yes

Yes

Yes

Yes

Switch to the Cisco Webex desktop app

Yes

Yes

Yes

Yes

View shared screen, applications, or files

Yes

Yes

Yes

Yes

View media files

No

No

No

No

View whiteboard and annotation

Yes

Yes

Yes

Yes

Chat

Yes

Yes

Yes

Yes

Telephony (Call-in or Call Me)

Yes

Yes

Yes

Yes

Call back to a video system

Yes

Yes

Yes

Yes

Call using a computer

No

Yes (Edge 77.0.235.20 and later)

Yes

Yes

Receive video

No

Yes (Edge 42 and later)

720p, Multiway video

720p, Multiway video

Send video

No

Yes (Edge 42 and later)

Up to 720p

Up to 720p

Share content

No

No

Yes (Chrome 65+)

Yes (Firefox 52+)

Mac OS X 10.13 or Later

Feature

Safari 11.0 or Later

Chrome 65 or Later

Firefox 48 or Later

Start/Join a meeting

Yes

Yes

Yes

Switch to the Cisco Webex desktop app

Yes

Yes

Yes

View shared screen, applications, or files

Yes

Yes

Yes

View media files

No

No

No

View whiteboard and annotation

Yes

Yes

Yes

Chat

Yes

Yes

Yes

Telephony (Call-in or Call Me)

Yes

Yes

Yes

Call back to a video system

Yes

Yes

Yes

Call using a computer

Yes

Yes

Yes

Receive video

720p, Multiway video

720p, Multiway video

720p, Multiway video

Send video

540p

Up to 720p

Up to 720p

Share content

No

Yes (Chrome 65+)

Yes (Firefox 52+)

Chromebook

Feature

Chrome 65 or Later

Start/Join a meeting

Yes

Modern View support

Webex Meetings: Yes

Webex Events and Webex Training: Attendees who join events and training can launch the Web app on Chromebook in Classic View by default.

Switch to the Cisco Webex desktop app

N/A

View shared screen, applications, or files

Yes

View media files

No

View whiteboard and annotation

Yes

Chat

Yes

Telephony (Call-in or Call Me)

Yes

Call back to a video system

Yes

Call using a computer

Yes

Receive video

720p, Multiway video

Send video

Up to 720p

Share Content

Yes (Chrome 65+)

Linux (32-bit/64-bit): Ubutuntu 14.x or later, OpenSuSE 13.x or later, Fedora 18 or later, Red Hat 6 or later, and Debian 8.x or later

Feature

Firefox 48 or later

Chrome 65 or later

Chromium

Start/Join a meeting

Yes

Yes

Yes

Start/Join a Personal Room

Yes

Yes

Yes

Switch to the Cisco Webex desktop app

Yes

N/A

N/A

View shared screen, applications, or files

Yes

Yes

Yes

View media files

No

No

No

View whiteboard and annotation

Yes

Yes

Yes

Chat

Yes

Yes

Yes

Telephony (Call-in or Call Me)

Yes

Yes

Yes

Call back to a video system

Yes

Yes

Yes

Call using a computer

Yes

Yes

No

Receive video

720p, Multiway video

720p, Multiway video

No

Send video

Up to 720p

Up to 720p

No

Share Content

Yes (Firefox 52+)

Yes (Chrome 65+)

No

Known issues and limitations:

  • In some versions of Linux, users must proactively install and activate the “OpenH264 Video Codec provided by Cisco Systems, Inc.” plugin in order for the video, call my computer, and content sharing features to work in Firefox.

  • Content sharing does not work in Linux versions that use Wayland as their display management system (such as Fedora 25 and later), due to an issue with the WebRTC screen sharing API.

  • Sending and receiving video does not work in Fedora 28 due to an issue with the H.264 codec.

Learn More

Webex Meetings Virtual Desktop Software

Starting with the WBS40.4 update, Cisco Webex Meetings provides an enhanced experience in Virtual desktop infrastructure (VDI) environments. When your users attend meetings in a VDI environment, the Webex Meetings software routes all audio and video streams directly between the thin client and the Webex Meetings Cloud without going through the hosted desktop. The Webex Meetings Desktop Virtual Software is currently in Beta release and supports Citrix Desktops.

System Requirements

Server Software in Data Center

  • Citrix XenDesktop 7.15, 7.16, 7.17 and 7.18


    XenApp is currently not supported.

  • Windows 8 or 10 on Hosted Virtual Desktop (HVD)

Client Software

  • Citrix Receiver or Workspace app compatible with Citrix XenDesktop

  • Windows 10 on Thin Client

Hardware

All hardware Thin Clients that run Windows 10 with following minimum requirements:

  • Processor: AMD Embedded G-Series GX-420GI Radeon R7E 2.00GHz Cores 2

    Memory: 4G

  • Processor: 6th Generation Intel Core i5-6500TE processor

    Memory: 4G

Cisco Tested

  • HP t630 Thin Client

  • HP t730 Thin Client

  • Dell Optiplex 7060

  • Lenovo ThinkCentre M710q

Limitations

  • Recording in Cloud only.


    Local recording isn’t supported.

  • Sharing options:

    • Can’t share multimedia files such as *.mp4 or *.avi.

    • The Share My Meeting Windows option isn’t available.

    • Optimize for Motion and Video share option isn’t available.

    • Proximity doesn’t work.

  • Content share

    • Side by side view option isn’t available.

    • Only layout available in the floating windows view is the Active Speaker view.

Browser Support for Video-Centric Network-Based MP4 Recordings

Video-centric, network-based MP4 recordings are available for meetings and events that are recorded in the cloud in MP4 format.

Internet Explorer 11 and earlier, and browsers earlier than Firefox 58, and Chrome 59 aren't able to display the video-centric MP4 player so recordings play using our online video-centric, network-based recordings player.

Supported Browsers

Windows

  • Chrome 59 and later is supported on Windows 8.1 and Windows 10

  • Latest Edge version on Windows 10

  • Firefox 58 and later is supported on Windows 8.1 and Windows 10

Mac OS X

  • Chrome 59 and later

  • Firefox 58 and later

  • Latest Safari version