- Create a Hunt Group in Cisco Webex Control Hub
- Disable a Hunt Group in Cisco Webex Control Hub
- Edit Hunt Group General Settings in Cisco Webex Control Hub
- Edit Hunt Group Phone Numbers in Cisco Webex Control Hub
- Edit Hunt Group Call Forward Settings in Cisco Webex Control Hub
- Add or Delete Users and Workspaces in an Existing Hunt Group
- Edit Hunt Group Call Routing Patterns in Cisco Webex Control Hub
- Edit Hunt Group Call Routing Options in Cisco Webex Control Hub
Create a Hunt Group in Cisco Webex Control Hub
Before you begin
-
A Sales team that wants sequential routing. An incoming call rings one phone, but if there's no answer, the call goes to the next hunt group member in the list.
-
A Support team that wants phones to ring all at once so that the first available member can take the call.
For customers in the Asia-Pacific region, the Caller ID Name field is auto-populated with the User Name. You cannot modify the Caller ID Name field. |
1 |
From the customer view in https://admin.webex.com, go to Services, and choose . |
||
2 |
Click . |
||
3 |
In the Basics tab, enter the following information:
|
||
4 |
Click Next. |
||
5 |
In the Call Routing tab, choose one of the following options:
|
||
6 |
You can check the Advance after a set number of rings check box and use the drop-down to select the number of rings to apply to your call routing choice, if required. |
||
7 |
Click Next. |
||
8 |
On the Routing Settings tab, you can enable one or more of the following options, if required:
|
||
9 |
Click Next. |
||
10 |
In the Select Users tab, add users or workspaces to the call list.
|
||
11 |
Click Next. |
||
12 |
In the Review tab, you get a chance to review your hunt group settings to make sure you've entered the correct details. |
||
13 |
Click Next and Done to confirm your hunt group settings. |
Disable a Hunt Group in Cisco Webex Control Hub
1 |
From the customer view in https://admin.webex.com, go to Services, and choose . |
2 |
Click Hunt Group, and then select the hunt group to disable from the list. |
3 |
In the side panel, click the toggle Enable Hunt Group to off to disable the hunt group. |
4 |
Click Save. |
Edit Hunt Group General Settings in Cisco Webex Control Hub
1 |
From the customer view in https://admin.webex.com, go to Services, and choose . |
2 |
Click Hunt Group, and then select the hunt group you want to edit. |
3 |
In the side panel, beside Settings, click Manage. |
4 |
Select your Language and assign the Caller ID for the hunt group. ![]() |
5 |
Click Save. |
Edit Hunt Group Phone Numbers in Cisco Webex Control Hub
Edit phone numbers, alternative numbers, and assign distinctive ring patterns for hunt groups in Control Hub.
1 |
From the customer view in https://admin.webex.com, go to Services, and choose . |
||
2 |
Click Hunt Group, and then select the hunt group to edit. |
||
3 |
In the side panel, beside Phone Number, click the number displayed. |
||
4 |
Edit the Phone Number, Alternative Numbers and Distinctive Ring Patterns.
|
||
5 |
Click Save. |
Edit Hunt Group Call Forward Settings in Cisco Webex Control Hub
1 |
From the customer view in https://admin.webex.com, go to Services, and choose . |
||
2 |
Click Hunt Group, and then select the hunt group to edit. |
||
3 |
In the side panel, click Call Forwarding. |
||
4 |
Toggle the Call Forwarding feature on. |
||
5 |
Choose from one of the following options:
|
||
6 |
Assign the number you want to forward calls to. If you have chosen Always Forward Calls, click Save.
|
||
7 |
For Selectively Forward Calls, create a rule by clicking Add When to Forward or Add When Not to Forward. |
||
8 |
Create a Rule Name. |
||
9 |
For When to Forward, select a Business Schedule and Holiday Schedule from the drop-down menu. |
||
10 |
For Forward To, select at least one option from Default Phone Number or add a Different Phone Number. |
||
11 |
For Calls From, select Any Number or Selected Numbers with at least one option from the following:
|
||
12 |
For Calls To, calls are forwarded when a call is received by a number or alternate number in your organization that you define. |
||
13 |
Click Save. |
What to do next

Add or Delete Users and Workspaces in an Existing Hunt Group
1 |
From the customer view in https://admin.webex.com, go to Services, and choose . |
||
2 |
Click Hunt Group, and then select the hunt group to edit. |
||
3 |
Beside Agents, click Manage. |
||
4 |
Click Add User or Workspace and select the users or workspaces you want to add, or search for users.
|
||
5 |
Click Save when you've made your changes. |
Edit Hunt Group Call Routing Patterns in Cisco Webex Control Hub
Change the pattern of your existing hunt group from the options available.
1 |
From the customer view in https://admin.webex.com, go to Services, and choose . |
||
2 |
Click Hunt Group, and then select the hunt group to edit. |
||
3 |
Beside Call Routing Pattern, click Manage. |
||
4 |
For Call Routing, edit the following options.
![]() |
||
5 |
Click Add User or Workspace to edit the list of agents. |
||
6 |
Click Save. |
Edit Hunt Group Call Routing Options in Cisco Webex Control Hub
1 |
From the customer view in https://admin.webex.com, go to Services, and choose . |
2 |
Click Hunt Group, and then select the hunt group to edit. |
3 |
Beside Call Routing Options, click Manage. |
4 |
Use the toggles to set each of these features on or off.
|