Work with a shared line on your video phone

You can share a single phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support.

When you share a phone number, you can use that phone line just like you would do with any other line, but you should be aware of these special characteristics about shared lines:

  • The shared phone number appears on all phones that share the number.

  • If your coworker makes a call that is on the shared line, the shared line on your phone shows the Remote active icon remove active icon together with the Shared - Calling status.

  • If your coworker answers a call or is in a conference call, the shared line on your phone shows the Remote active icon remove active icon together with the Shared - Active status. You can add yourself to the ongoing call through the shared line.

  • If your coworker puts a call on hold, the shared line on your phone shows the Remote on hold icon shared line on hold icon together with the Shared - On hold status. You can resume the held call through the shared line.

  • If your coworker enables Privacy, any information about the call on the shared line doesn't display on your phone. The shared line always shows the Idle icon idle icon.

    According to your administrator's configuration, you might still see the icon shared line on hold icon on the shared line although your coworker enables Privacy. In this case, you can resume the call.

Follow the following steps to work with the shared line.

Before you begin

Your administrator has configured the shared line feature for your phone.

On a shared line, you can do the following actions:

  • Tap Answer to answer the incoming call.
  • Tap Decline to reject the incoming call.
  • Tap Ignore to silence the incoming call alert.
  • Tap Barge the Barge button to add yourself to a call on a shared line.

    If your coworker has privacy turned on, you can't see their call information and can't barge into the call on the shared line.

  • Tap Hold the Hold button to hold an active call.
  • Tap Resume the Resume button to resume a held call.
  • After you tap More on a shared line, you can do the following actions:
    • Tap Call forward to forward the calls on this line to another extension.
    • Tap Transfer to transfer the call to another person.
    • Tap Conference to create a conference call.
    • Tap Meet me to host or join a scheduled conference call.
    • Tap Record to start recording of the call.

Add yourself to a call on a shared line

You can join an ongoing call on the shared line to create a three-way conversation. Depending on the type of the ongoing call, you might join a conference call.

If a user with whom you share a line has privacy turned on, you can't see their line status and you can't add yourself to their call.

Before you begin

Your administrator enables the feature on the phone. If you cannot find the the Barge button button on a shared line, contact your administrator.

1

On the phone home screen, tap the shared line with the status remove active icon with Shared - Active .

2

The in-call screen shows the contact. Tap the Barge button to add yourself to the call.

When connected, you are part of the current call or conference call depending on the type of call. If you join a conference call, the conference screen displays instead of a contact.

If the contact holds or parks the call, you will be disconnected automatically. This behavior doesn't apply to barged conference calls.

Enable privacy on a shared line

Privacy prevents others who share your line from seeing information about your calls, for example, the call status and call history.

Privacy applies to all shared lines on your phone. If you have multiple shared lines and privacy is enabled, others can't view any of your shared lines.

If the phone that shares your line has privacy enabled, you can still make and receive calls using the shared line as usual.

Before you begin

Your administrator has configured the privacy feature for your phone.

1

Tap the Privacy toggle to enable the feature.

After you enable the privacy feature, the toggle shows as privacy toggle on icon together with All lines - Private status information.

2

Tag the Privacy toggle again to disable the feature.

After you disable the privacy feature, the toggle shows as toggle off.