How Do I Capture Webex Trace/Crash Logs on a Mac?
How do I capture Webex Trace/Crash logs on a Mac?
Mac Log Tool
What is the MAC log tool?
How do I gather logs for a meeting that has ended?
Description
This is a utility used to gather data once a meeting is no longer in progress. It is used for diagnosing various meeting issues like application crashing, teleconference issues, and meeting connection issues (Multimedia and NBR).
Supported OS/Version
Mac OS X
Supported Cisco Webex Product Version
All Cisco Webex meeting service versions
Download
Instructions (How to capture logs)
- Download the Mac_Log_Tool_3, then rename the file to Mac_Log_Tool_3.tar.gz.
- Extract and run the Mac_Log_Tool_3.tar.gz file.
- Open the Webex Log Collector file, then select OK.
The webex_logs file is saved on your desktop.
- Send the webex_logs file to your support rep via email, or upload it directly to your TAC case using the case number and password
