The Webex Tracer (WBX Tracer2) is a tool designed to collect data related to Webex meetings after they have concluded. It is helpful for post-meeting analysis and troubleshooting.

Download:

• wbxtraceget2.exe

Perform the following steps to capture the logs:

1. Double-click on wbxtraceget2.exe.

An MS-DOS window appears as the log files are gathered into a .RAR file.

As soon as the logging is complete, the following prompt appears:

2. Click OK.
3. The Windows Explorer folder will open, showing the .RAR log file location:

The Webex tracer logs for a meeting no longer running can be found at %USERPROFILE%\AppData\Local\Temp\wbxlogs.

Once you have the file, you can provide it when contacting technical support.

Note: To Capture Webex Trace on a Mac, see | How Do I Capture Webex Trace/Crash Logs on a Mac?