Cancel your paid plan and autorenewal any time from Account Management. Your current plan is active until the end of your billing period, then you're downgraded to free once it expires.
Before you begin
This article is not applicable if:
You must be an administrator to make subscription changes.
From your Billing tab, click Cancel paid subscription.
To acknowledge loss of service, click Continue.
Provide feedback (optional), then click Submit.
We send a confirmation email for your request to cancel your subscription and then another email when it expires. Continue using your current plan until your billing cycle ends. For example, if you cancel your annual plan after nine months, your paid features are active for another three months. Once your plan expires, you can either keep or delete your organization.
Changed your mind? If you're still within your final billing cycle, click Undo downgrade in the Subscription tab.