As a customer administrator, you can intercept incoming or outgoing calls for a location. With location intercept, you can disconnect a location’s phone lines and play a detailed announcement for callers and provide alternate routing options. If a user or place already has intercept enabled, those settings will override any location intercept settings you configure.
From the customer view in https://admin.webex.com, go to .
Select the location you’d like to configure for Location Intercept.
Toggle to enable Call Intercept.
Under Incoming Calls, choose Allow all incoming calls or Intercept all incoming calls.
If you choose Intercept all incoming calls, choose the features you need:
Under Phone Number Announcements, choose from the following options, and enter the number re-directs:
For Outgoing Calls, choose from the following: