As a customer administrator, you can intercept incoming or outgoing calls. With call intercept, you can disconnect a location’s or user's or workspace's phone lines and play a detailed announcement for callers and provide alternate routing options. You can configure call intercept at location level, user level, and workspace level.
1 |
From the customer view in https://admin.webex.com, go to . |
||
2 |
Select the location that you’d like to configure for Location Intercept. |
||
3 |
Toggle to enable Call Intercept. |
||
4 |
Under Incoming Calls, choose Allow all incoming calls or Intercept all incoming calls. |
||
5 |
If you choose Intercept all incoming calls, choose the features that you need.
|
||
6 |
Under Phone Number Announcements, choose from the following options, and enter the number redirects:
|
||
7 |
For Outgoing Calls, choose from the following:
|
||
8 |
Click Save. |
1 |
From the customer view in https://admin.webex.com, go to Users and select the user that you want to edit. |
||
2 |
Select Calling and choose Call handling. |
||
3 |
Go to . |
||
4 |
Toggle the button to change the settings for the user. |
||
5 |
Under Incoming Calls, choose Allow all incoming calls or Intercept all incoming calls. |
||
6 |
If you choose Intercept all incoming calls, set up the features you need:
|
||
7 |
Under Phone Number Announcements, choose from the following options, and enter the number redirects: ![]()
|
||
8 |
For Outgoing Calls, choose from the following: ![]()
|
||
9 |
Click Save to confirm your changes. |
To make this feature available, a workspace license must be assigned to the workspace. |
1 |
From the customer view in https://admin.webex.com, go to Workspaces and select the workspace that you want to edit. |
||
2 |
Click Calling and choose Call handling. |
||
3 |
Go to Call Intercept. |
||
4 |
Toggle the button to change the settings for the workspace. |
||
5 |
Under Incoming Calls, choose Allow all incoming calls or Intercept all incoming calls. |
||
6 |
If you choose Intercept all incoming calls, set up the features you need:
|
||
7 |
Under Phone Number Announcements, choose from the following options, and enter the number redirects:
|
||
8 |
For Outgoing Calls, choose from the following:
|
||
9 |
Click Save to confirm your changes. |