As a customer administrator, you can intercept incoming or outgoing calls for a location. With location intercept, you can disconnect a location’s phone lines and play a detailed announcement for callers and provide alternate routing options. If a user or place already has intercept enabled, those settings will override any location intercept settings you configure.
1 | From the customer view in https://admin.webex.com, go to . | ||
2 | Select the location you’d like to configure for Location Intercept. | ||
3 | Toggle to enable Call Intercept. | ||
4 | Under Incoming Calls, choose Allow all incoming calls or Intercept all incoming calls. | ||
5 | If you choose Intercept all incoming calls, choose the features you need:
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6 | Under Phone Number Announcements, choose from the following options, and enter the number re-directs:
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7 | For Outgoing Calls, choose from the following:
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8 | Click Save. |