Make these changes to the system settings in Windows 10 to always make calls using Webex.

1

From the Windows search bar, search for Default app settings system settings, click Set defaults by app, and then choose Webex.

2

For each protocol in the list of associations that appears, choose Webex.

3

(Optional) Follow the steps in Connect Your Microsoft Outlook Account if you want to make calls in Webex when you click contact numbers in Microsoft Outlook for Windows.

What to do next


You can try to make a call from a number on a website or in Microsoft Outlook, and then the call takes place in Webex. See Click to Call from Another App.

On a Mac, you just need to make a change in Webex.

1

Click your profile picture, select Preferences > General. Then, click Start calls with and choose Webex.

2

(Optional) Follow the steps in Connect Your Microsoft Outlook Account if you want to make calls in Webex when you click contact numbers in Microsoft Outlook for Mac.

What to do next


You can try to make a call from a number on a website or in Microsoft Outlook, and then the call takes place in Webex. See Click to Call from Another App.