The type of Webex App account you have determines how you can integrate it with Microsoft Outlook.

  • Free Webex App account—You see the Microsoft Outlook option in your Settings where you can turn it on, if you're an administrator on your computer.

  • Paid Webex App account—Your administrator needs to enable the Microsoft Outlook integration. You don't need to do anything and you'll see statuses in Outlook and be able to call and message your contacts from it.

    See Enable Webex App users' status to display in Microsoft Outlook

What You Need

  • Webex App for Windows

  • Windows 10 or later

  • Microsoft Outlook 2016 or later

    Microsoft Office 365 (version 16.0.9001 or later)

New Outlook for Windows doesn't support Outlook presence integration with Webex App.

Before You Begin

If you have a free account and you have administrator rights on your computer, in Webex App, click Settings on the navigation sidebar. Then select General > Show Webex availability in Microsoft Outlook, and click Ok.

Avoid Conflict with Other Apps

Only maintain one app that integrates with Outlook for status. Having more than one app integrated with Outlook can cause conflicts. Before you integrate Webex App with Outlook for status, quit any other instant messaging apps that you use on your computer that connect to Outlook for status integration.

There’s a known issue with Skype for Business deployments. When you have more than one app registered to connect to Outlook for status integration, this can cause Skype for Business to crash. If you experience this issue, we recommend that you only maintain one app registered to Outlook for status integration, and then uninstall, or reinstall Skype for Business.

See People's Status in Outlook

Anywhere that you see someone's name or avatar in Outlook, like in your meeting lists or your inbox, you also see their status in Webex App. You don't see any status for people that aren't in Webex App.

The status that you see in Outlook comes from Webex App. Here's what the statuses look like in the app and in Outlook:

Get in Touch with Someone in Webex App from Outlook

In Outlook, when you hover over someone's name, their contact card opens with options on how to contact them. The interface may look different depending on the version of Outlook you're using.

  • Call—Click or click on a number to start a video call in Webex App.

    All calling options in Outlook start a video call in Webex App.

  • Message—Click to message the person in Webex App. If you don't already have a space set up with them, then we create one for you to send the message.

  • Message a Group—If you have an email to or from a group email address, you can also send them all a message in Webex App. Click to start a space with the group, where your message will appear.

Outlook Integration Health Checker

Health Checker tests the Windows registry status, which verifies the integrity of your existing registry, the presence status for Webex, and the service status. For more information, see Webex App | Test Your Connection with the Health Checker.

What You Need

  • Webex App for Mac

  • MacOS 10.13 or later

  • Microsoft Outlook 16 (version 15.33 or later)

    The New Outlook option for Outlook 16 does not support this integration.

    Microsoft Office 365

Before You Begin

If Webex App is the only app you have installed that integrates with status in Outlook then the integration is enabled by default.

If there is another app that integrates status in Outlook, you can choose to use Webex App instead, in Webex App, click Settings on the navigation sidebar, select General > Show Webex availability in Microsoft Outlook. Webex App will become the only app to integrate with Outlook for status.

Avoid Conflicts with Other Apps

You must only maintain one app that integrates with Outlook for status. Having more than one app integrated with Outlook can cause conflicts. Before you integrate Webex App with Outlook for status, quit any other instant messaging apps that you use on your computer that connect to Outlook for status integration.

See People's Status in Outlook

Anywhere that you see someone's name or profile picture in Outlook, like in your meeting lists or your inbox, you'll also see their status from Webex App. You won't see any status for people that are not in Webex App.

The status that you see in Outlook comes from Webex App. Here's what the status looks like in the app and in Outlook:

Get in Touch with Someone in Webex App from Outlook

In Outlook, when you hover over someone's name, their contact card opens with options on how to contact them. The interface may look different depending on the version of Outlook you're using.

  • Message—Click to message the person in Webex App. If you don't already have a space set up with them, then we create one for you to send the message.

    You can't message a group of people in Webex App from Outlook.

  • Call—Click to start a video call in Webex App.

    All calling options in Outlook start a video call in Webex App.

  • Video Call—Click to start a video call in Webex App.

Outlook Integration Health Checker

Health Checker tests the Windows registry status, which verifies the integrity of your existing registry, the presence status for Webex App, and the service status. For more information, see Webex App | Test Your Connection with the Health Checker.