Analytics in Control Hub allows the administrators to access interactive data visualizations that show important information, such as usage and adoption trends. Explore data as it automatically adapts to parameters that you specify in real time.
The UCM Cloud Analytics provides insight into the Service Experience, Asset Usage and now with the recent addition of Traffic Analysis you can dive deep into the analytics visualizations illustrating Call Traffic Locations and Call Traffic Analysis with real-time data. Whereas the Capacity Analysis allows you to visualize the overall Trunk capacity usage over various Trunk types and Call types.
For more details, see UCM Cloud Analytics.
Support for Flex 3.0 Reports
Flex Usage Charts and reporting in UCM Cloud is enhanced to display the license usage for customers with Flex 3.0 plan. For details, see UCM Cloud Flex Usage Reports.
Assigning Helpdesk Admin Role
The Control Hub allows you to assign role to users based on their responsibilities, and the work requirement such as the Helpdesk Admin role. It helps customers to generate analytics report at every node and identify issues, if any. For details on the role and assignment, see UCM Cloud RBAC Entitlements.