Check the Status of the Last Email Sent to a User

When a user gets an email from Webex, you can check and see if that email was successfully delivered or not. The table below shows you the possible statuses that an email can have, and what actions you can take to help troubleshoot if the email wasn't delivered yet.

Email Status

Description

Action

None

No email was recently sent to the user.

NA.

In Progress

The email is currently getting sent to the user.

No action needed.

Delivered

The email was successfully sent to the user.

No action needed.

Unknown

An email was sent to the user, but the status couldn't be tracked.

Wait for some time, and if the status doesn't change, you can try resending the email.

Error

The email wasn't successfully sent to the user's email address.

You can see the response from the user's email address server on why they didn't receive the email. You can also clear the user's email address from the bounce (suppression) list before trying to send the email again.

1

From the customer view in https://admin.webex.com, go to Users, and select a user.

2

Select Last Email Status under User Details.

Remove a User's Email Address from the Bounce (Suppression) List

If users aren't receiving emails from Webex services, then that could mean that their email addresses were placed on Cisco's suppression list. If the last email sent to them has an error status, then you can clear those users from the suppression list.

1

From the customer view in https://admin.webex.com, go to Users, and select a user.

2

Select Last Email Status under User Details.

3

Click Remove from Bounce List.