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Aug 24, 2020 | view(s) | people thought this was helpful

How Do I Capture Webex Trace/Crash Logs on a Mac?

How do I capture Webex Trace/Crash logs on a Mac?

Mac Log Tool

What is the MAC log tool?

How do I gather logs for a meeting that has ended?

Description
This is a utility used to gather data once a meeting is no longer in progress. It is used for diagnosing various meeting issues like application crashing, teleconference issues, and meeting connection issues (Multimedia and NBR).
 
Supported OS/Version
Mac OS X
 
Supported Cisco Webex Product Version
All Cisco Webex meeting service versions

Download

 
Instructions (How to capture logs)
  1. Download and run the Mac_Log_Tool_3.tar.gz file.
  2. Open the Webex Log Collector file, then select OK.
The webex_logs file is saved on your desktop.
  1. Send the webex_logs file to your support rep via email, or upload it directly to your TAC case using the case number and password
Note: To Capture Webex Trace on a Windows, see: WBS Trace Grabber

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