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Cisco Webex and 3rd Party Support Utilities

Cisco Webex and 3rd Party Support Utilities and Drivers

Where can I get Cisco Webex support utilities and drivers?

Where do I go to download support utilities for Cisco Webex services?

Cisco Webex Utilities and Drivers:

  • Mac Webex Meeting Application Uninstaller
    • This utility uninstalls all Cisco Webex applications on your Mac.
  • Meeting Services Removal Tool
    • This executable manually remove all Webex related folders and files (including AA/RA/NBR) from your (WIndows 7 and later) system.
  • Remove Webex TFS
    • This batch file removes the TFS installation for all Webex services.
  • Network Trace Logger
    • A trace utility used for case escalations related to DNS/latency/network issues.
  • WBS Trace Grabber
    • This is a utility used to gather data once a meeting is no longer in progress.
  • WBX Tracer
    • This utility gathers logs in a live session related to "in meeting" issues. It is used for diagnosing various meeting issues like application crashing, teleconference issues, and meeting connection issues (chat, polling, multimedia, NBR).
  • Mac Log Tool
    • This is a utility used to gather data once a meeting is no longer in progress.
  • WDL Installer/Uninstaller
    • This file is used to manually install/uninstall the Webex Document Loader which is required for document sharing and remote printing.
  • Webex Java Applet Removal Utility
    • Removes Webex Java Applets along with some certificates specific to Webex.
  • WRF2WMV Converter
    • This utility allows user to convert multiple WRF files generated by recording Webex meeting on a local machine to WMV file format in one batch.  After installation, additional usage details can be found in a README file in the installation directory.
  • Cisco Webex Audio Driver Package Download for Mac
    • This is a special audio driver package used to allow admins to pre-install the drivers on the end-user computers.

3rd Party Utilities:
    • Process Monitor
      • A utility for issues where real time file/registry/process activity needs to be captured.
    • Webcam Diagnostics
      • This is a webcam diagnostic application used for troubleshooting issues with webcams not working in a Webex meeting.
    • Webcam Tracer
      • This is a utility used to gather data related to video freezing issues within a Webex session.
    • Windows Debugging Tool
      • This Microsoft utility is used to gather Windows logs generated during application crashes.
    • Wireshark (Ethereal)
      • This utility captures data for complex network connectivity type issues.
    • Charles Web Debugging Proxy
      • This utility is used to perform HTTPS captures.

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