Determine the phone MAC address

To add phones to Cisco Unified Communications Manager, you must determine the MAC address of a phone.

Perform one of the following actions:

  • On the phone, press Settings the Settings hard key.
  • If prompted, enter the password to access the Settings menu. You can get the password from your administrator.
  • Tap About this device, then look at the MAC address and WLAN MAC address fields.
  • Look at the MAC labels on the back of the phone.
  • Display the web page for the phone and click Device Information.

Add phone to Cisco Unified Communications Manager

After you install the Cisco IP Phone, you can choose one of the following options to add phones to the Cisco Unified Communications Manager database.

  • Add phones individually with Cisco Unified Communications Manager Administration

  • Add multiple phones with the Bulk Administration Tool (BAT)

    For more information about using BAT, see the documentation for your particular Cisco Unified Communications Manager release.

  • Autoregistration

  • BAT and the Tool for Auto-Registered Phones Support (TAPS)

Add phones individually

Collect the MAC address and phone information for the phone that you will add to the Cisco Unified Communications Manager.

1

In Cisco Unified Communications Manager Administration, choose Device > Phone.

2

Click Add New.

3

Select the phone type.

4

Click Next.

5

Complete the information about the phone including the MAC Address.

For complete instructions and conceptual information about Cisco Unified Communications Manager, see the documentation for your particular Cisco Unified Communications Manager release.

6

Click Save.

Add phones with Bulk Administration Tool (BAT)

The Cisco Unified Communications Bulk Administration Tool (BAT) enables you to perform batch operations, including registration of multiple phones.

For more information about using BAT, see the documentation for your particular Cisco Unified Communications Manager release.

Before you begin

To add phones using BAT only (not with TAPS), you must obtain the MAC address for each phone.

1

In Cisco Unified Communications Administration, choose Bulk Administration > Phones > Phone Template.

2

Click Add New.

3

Choose a Phone Type and click Next.

4

Enter the details of phone-specific parameters, such as Device Pool, Phone Button Template, and Device Security Profile.

5

Click Save.

6

Click Device > Phone > Add New to add a phone using the BAT phone template.

Add users to Cisco Unified Communications Manager

You can display and maintain information about the users registered in Cisco Unified Communications Manager (Unified CM). Cisco Unified CM also allows each user to perform these tasks:

  • Access the corporate directory and other customized directories from a Cisco IP Phone.

  • Set up speed dial and call forwarding numbers.

Add a user from an external LDAP directory

If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you can immediately synchronize the LDAP directory to the Cisco Unified Communications Manager on which you’re adding the user and the user phone.

If you don’t synchronize the LDAP Directory to the Cisco Unified Communications Manager (Unified CM) immediately, the LDAP Directory Synchronization Schedule on the LDAP Directory window determines when the next autosynchronization is scheduled. Synchronization must occur before you can associate a new user to a device.

1

Sign into Cisco Unified Communications Manager Administration.

2

Select System > LDAP > LDAP Directory.

3

Use Find to locate your LDAP directory.

4

Click on the LDAP directory name.

5

Click Perform Full Sync Now.

Add a user individually

If you're not using a Lightweight Directory Access Protocol (LDAP) directory, you can add a user directly with Cisco Unified Communications Manager Administration by following these steps.

If LDAP is synchronized, you can't add a user with Cisco Unified Communications Manager Administration.

1

From Cisco Unified Communications Manager Administration, choose User Management > End User.

2

Click Add New.

3

In the User Information pane, enter the following:

  • User ID: Enter the end-user's identification name. Cisco Unified Communications Manager doesn't permit modifying the user ID after it’s created.

  • Password and Confirm Password: Enter five or more alphanumeric or special characters for the end-user password.

  • Last Name: Enter the end user's last name.

  • Telephone Number: Enter the primary directory number for the end user. End users can have multiple lines on their phones.

You can use the following special characters: =, +, <, >, #, ;, \, , , and blank spaces in User ID, Password, and Last Name.

4

Click Save.

Add a user to an end user group

To add a user to the Standard End User group on Cisco Unified Communications Manager (Unified CM), perform these steps:

1

From Cisco Unified Communications Manager Administration, choose User Management > User Settings > Access Control Group.

The Find and List Users window displays.

2

Enter the appropriate search criteria and click Find.

3

Select the Standard CCM End Users link. The User Group Configuration window for the Standard CCM End Users appears.

4

Select Add End Users to Group. The Find and List Users window appears.

5

Use the Find User drop-down list boxes to find the users that you want to add and click Find.

A list of users that matches your search criteria appears.

6

In the list of records that appear, click the check box next to the users that you want to add to this user group. If the list is long, use the links at the bottom to see more results.

The list of search results doesn’t display users that already in the user group.

7

Click Add Selected.

Associate phones with users

You can associate phones with users from the End User window on Cisco Unified Communications Manager (Unified CM).

1

From Cisco Unified Communications Manager Administration, choose User Management > End User.

The Find and List Users window appears.

2

Enter the appropriate search criteria and click Find.

3

In the list of records that appear, select the link for the user.

4

Choose Device Association.

The User Device Association window appears.

5

Enter the appropriate search criteria and click Find.

6

Choose the device that you want to associate with the user by checking the box to the left of the device.

7

Click Save Selected/Changes to associate the device with the user.

8

From the Related Links drop-down list in the upper, right corner of the window, select Back to User, and click Go.

The End User Configuration window appears and the associated devices that you chose display in the Controlled Devices pane.

9

Click Save Selected/Changes.

Configure Application Dial Rules

Cisco Unified Communications Manager supports application dial rules that allow you to add and sort the priority of dialing rules for applications. Application dial rules automatically strip numbers from or add numbers to telephone numbers that the user dials. For example, the dial rules automatically add the digit 9 in front of a 7-digit telephone number to provide access to an outside line.

1

In Cisco Unified Communications Manager Administration, go to Call Routing > Dial Rules > Application Dial Rules.

2

Click Add New to create a new application dial rule, or choose an existing application dial rule to edit it.

3

Fill in the following fields:

  • Name This field comprises a unique name for the dial rule that can contain up to 20 alphanumeric characters and any combination of spaces, periods (.), hyphens (-), and underscore characters (_).
  • Description This field comprises a brief description that you enter for the dial rule.
  • Number Begins With This field comprises the initial digits of the directory numbers to which you want to apply this application dial rule.
  • Number of Digits This required field comprises the initial digits of the directory numbers to which you want to apply this application dial rule.
  • Total Digits to be Removed This required field comprises the number of digits that you want Cisco Unified Communications Manager to remove from directory numbers that apply to this dial rule.
  • Prefix With Pattern This required field comprises the pattern to prepend to directory numbers that apply to this application dial rule.
  • Application Dial Rule Priority This field displays when you enter the Prefix With Pattern information. The field allows you to set the priority order of the application dial rules.

4

Click Save.

Survivable Remote Site Telephony

Survivable Remote Site Telephony (SRST) ensures that basic phone functions remain accessible when WAN connectivity is lost. In this scenario, the phone can keep an in-progress call active, and the user can access a subset of the features available. When failover occurs, the user receives an alert message on the phone.

For more information about supported firmware and Survivable Remote Site Telephony, see Cisco Unified Survivable Remote Site Telephony Compatibility Information page at http://www.cisco.com/c/en/us/support/unified-communications/unified-survivable-remote-site-telephony/products-device-support-tables-list.html.

The following table describes the availability of features during failover.

Table 1. SRST feature support

Feature

Supported

Notes

New Call

Yes

End Call

Yes

Redial

Yes

Answer

Yes

Hold

Yes

Resume

Yes

Conference

Yes

Conference to Active Calls (Join)

No

The Active Calls softkey doesn’t display.

Conference List

No

Transfer

Yes

Transfer to Active Calls (Direct Transfer)

No

Auto Answer

Yes

Call Waiting

Yes

Caller ID

Yes

Audible Message Waiting Indicator

Yes

Unified Session Presentation

Yes

Conference is the only feature supported due to other feature limitations.

Voicemail

Yes

Voicemail won’t be synchronized with other users in the Cisco Unified Communications Manager cluster.

Call Forward All

Yes

Forward state is only available on the phone that sets the forward because there are no shared line appearances in SRST mode. The Call Forward All settings aren’t preserved on failover to SRST from the Cisco Unified Communications Manager, or from SRST fail-back to the Communications Manager. Any original Call Forward All still active on the Communications Manager should be indicated when the device reconnects to the Communications Manager after failover.

Speed Dial

Yes

To Voicemail (iDivert)

No

The iDivert softkey doesn’t display.

Park Monitoring

No

The Park softkey doesn’t display.

Barge

No

The Barge softkey doesn’t display.

Enhanced Message Waiting Indication

No

Message count badges don’t appear on the phone screen.

Only the Message Waiting icon displays.

Directed Call Park

No

The softkey doesn’t display.

BLF

No

BLF feature key works like Speed Dial keys.

Hold Reversion

No

Calls remain on hold indefinitely.

Remote Hold

No

Calls appear as Local Hold calls.

Meet Me

No

The Meet Me softkey doesn’t display.

PickUp

No

The softkey causes no action.

Group PickUp

No

The softkey causes no action.

Other PickUp

No

The softkey causes no action.

Malicious Call ID

No

The softkey causes no action.

QRT

No

The softkey causes no action.

Hunt Group

No

The softkey causes no action.

Intercom

No

The softkey causes no action.

Mobility

No

The softkey causes no action.

Privacy

No

The softkey causes no action.

Call Back

No

The Call Back softkey doesn’t display.

Video

Yes

Video conference isn’t supported.

Shared Line

Yes

Service URL

Yes

The programmable line key with a Service URL assigned is displayed.