First, check that Webex App is supported on your specific version of iPhone, iPad, or Android.

Then, check whether your device supports biometric authentication.

Although some devices support face recognition, some older devices may only support fingerprint recognition.

1

Tap your Profile, go to Settings, select Privacy, then tap Use Face ID Authentication.

If Face ID isn't supported, select Use Touch ID Authentication. If Touch ID isn't set up in your device settings, you must enable it.

Follow the onscreen instructions to set up your device's biometric security settings.

If you don't have a passcode, you’ll be asked to create one as an alternate way to verify your identity.

2

Tap Lock screen to set a time for your app to lock. Select Immediately so the app locks whenever you leave it, or set a timer so that it locks after a period of inactivity. Choose from:

  • After 1 minute

  • After 5 minutes

  • After 10 minutes

3

To reopen the app from the app lock screen, glance at your device to use Face ID, or scan your fingerprint to use Touch ID.

If your device fails to recognize your facial scan, or fingerprint, enter your passcode.

If you sign-out of Webex App, you'll need to configure your Face ID authentication again, the next time you sign-in.

For Apple support information on Face ID or Touch ID, see the following articles:

1

Tap your Profile, go to Settings, select Privacy, then tap Use biometric authentication.

Follow the onscreen instructions to set up your device's biometric security settings.

If you don't have a passcode or a security pattern, you’ll be asked to create one as an alternate way to verify your identity.

2

Tap Lock screen to set a time for your app to lock. Select When closed so the app locks whenever you leave it, or set a timer so that it locks after a period of inactivity. Choose from:

  • After 1 minute

  • After 5 minutes

  • After 10 minutes

3

To reopen the app from the app lock screen, scan your fingerprint, or glance at your device to use face recognition.

If your device fails to recognize your fingerprint or facial scan, enter your passcode or security pattern.