Use Control Hub to manage all aspects of your groups, including group settings, user management, and template assignments.
Groups help you to organize similar users and bulk manage user assignments, settings templates, and resources. For groups based in specific areas (such as physical office buildings and sites), we recommend using locations.
You can create and manage your Webex organization's groups by:
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Using the Groups pages in Control Hub (this article)
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Synchronizing security groups from Active Directory (see Directory connector deployment guide)
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Using the groups API (see Webex Groups API at developer.webex.com)
We don't synchronize Distribution groups from Active Directory. This
is because Distribution groups are used for mass communications, while Security groups are
used for granting permissions in AD. Webex follows that model and only uses synchronized
Security groups for applying settings templates, licenses, policies, and features to multiple
users. |
Groups in Control Hub support a maximum of 250,000 members.
Create a new local user group in Control Hub.
1 |
From the customer view in https://admin.webex.com, go to Groups. |
2 |
On the Webex groups tab, click Create a group. |
3 |
Enter a group name, an optional description, and then click Next. |
4 |
On the Add group members page, search for users and click on their name in the result list to add them. |
5 |
Click Save. After the group is added, you can:
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Configure license assignments for your group if your organization uses group license assignments. If you're set up to use license assignments for the entire organization, licenses won't appear as an option on the Assignments tab.
1 |
From the customer view in https://admin.webex.com, go to Groups. |
2 |
On the Webex groups tab, click on the group you want to assign licenses to and then click the Assignments tab. |
3 |
In the Licenses section, click Set up. If license assignments are already set up, click Edit to update the configuration. |
4 |
Select from the available services to assign to this group's new users. Depending on your organization, a combination of Calling, Meetings, Messaging, or Hybrid Services can appear. |
5 |
In the Apply scope section, determine the scope of how you want to apply the license change by selecting one of the following:
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6 |
Click Save. Your license assignment is active. Webex automatically assigns the licenses, so that group members can use those services when they become Active. |
Use settings templates to apply collections of settings to groups of users. A settings template is a collection of custom settings for a service (general settings, messaging, meeting and calling). See Configure settings templates for more information about managing your templates.
1 |
From the customer view in https://admin.webex.com, go to Groups. |
2 |
On the Webex groups tab, click on the group you want to assign licenses to and then click the Assignments tab. |
3 |
In the Settings templates section, click the ⋮ icon beside the service you want to apply a template to, and then click Edit. |
4 |
Select from the available services to assign to this group's new users. Depending on your organization, a combination of Calling, Meetings, Messaging, or Hybrid Services can appear. |
5 |
From the list, select the template you want to assign and then click Save. The template you set appears beside the service type. To revert group members to,
click the ⋮ icon, click Reset and then click
Reset template to confirm.
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You can add or remove members from a group at any time.
Ensure that you are aware of the following impacts when you remove
a member from a group:
|
1 |
From the customer view in https://admin.webex.com, go to Groups. |
2 |
On the Webex groups tab, click on the group you want to add members to. |
3 |
On the Members tab, click Add members. |
4 |
On the Add group members page, search for users and click on their name in the result list to add them, and then click Save. The newly added members appear on the Members tab.
|
5 |
To remove a group member, click the ⋮ icon beside the member's name, click Remove from group and the click Remove to confirm. |
You can add or remove up to 1000 members from a group at one time with a CSV file.
Ensure that you’re aware of the following impacts when you remove
a member from a group:
|
1 |
Sign in to Control Hub. | ||
2 |
Go to . | ||
3 |
Click next to the group you want to modify and do one of the following:
| ||
4 |
Click Download all organization users to download the file. | ||
5 |
Modify the CSV file to reflect the membership changes you want.
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6 |
Click Choose a file, select the modified CSV file from your desktop, and click Upload. Control Hub uploads the file and creates your task. You can close this window and your
task continues to run. You can manage your Control Hub tasks at any time.
|
1 |
From the customer view in https://admin.webex.com, go to Groups. |
2 |
On the Webex groups tab, click on the group you want to edit. |
3 |
On the Overview tab, edit the Name and Description of the group if you need to. |
4 |
You can also view the group source, its Webex ID, usage, and the last modified date. Copy the Webex ID if required. |
5 |
If you change the Name or Description, click Save. |
When your company uses Active Directory (AD), you can view your AD groups in Control Hub.
From the customer view in https://admin.webex.com, go to Groups and then click the Synchronised groups tab. |
Delete groups when they are no longer in use or required. When you delete a group, users are unassigned from the group but the users are not deleted.
Ensure that you are aware of the following impacts when you delete
a group:
|
This action cannot be undone. Members of the group
may lose access to resources if you delete a group in error. |
1 |
From the customer view in https://admin.webex.com, go to Groups. |
2 |
On the Webex groups tab, click the ⋮ icon beside the group you want to delete and then click Delete group. |
3 |
Select the check box to confirm you understand the consequences of group deletion, and then click Delete. |