Bluetooth Pairing Failed on a DX70 or DX80 in the Cisco Webex Room OS

Bluetooth pairing failed on a DX70 or DX80 in the Cisco Webex Room OS.

My Bluetooth headset failed pairing on a DX70 or DX80 in Cisco Webex Room OS.

Troubleshooting Bluetooth headset pairing failures in Cisco Webex Room OS on DX70 or DX80.

When trying to pair a Bluetooth headset with a DX70 or DX80 in Cisco Webex Room OS, pairing failures appears in red as shown below:

User-added image

The pairing may have actually failed, timed out (lost connection during pairing) or faced some other issues

To troubleshoot the issue, check the following:

Is Bluetooth enabled on the DX? System Settings > Bluetooth
Is the headset showing up in the list of devices? System Settings > Bluetooth
Does the headset support Hands-Free Profile (HFP)? - Check the headset manual
Is the headset in "Pairing mode"? – Check the headset manual on how to set it in pairing mode
Check that the headset is within range
Check that the headset is powered on and has battery charge

If pairing still fails after trying the above steps, contact support for further troubleshooting. For help, see: WBX88620 - Where Do I Find Support for Webex?