When trying to pair a Bluetooth headset with a DX70 or DX80 in Cisco Webex Room OS, pairing failures appears in red as shown below:



The pairing may have actually failed, timed out (lost connection during pairing) or faced some other issues

To troubleshoot the issue, check the following:

• Is Bluetooth enabled on the DX? System Settings > Bluetooth
• Is the headset showing up in the list of devices? System Settings > Bluetooth
• Does the headset support Hands-Free Profile (HFP)? - Check the headset manual
• Is the headset in "Pairing mode"? – Check the headset manual on how to set it in pairing mode
• Check that the headset is within range
• Check that the headset is powered on and has battery charge

If pairing still fails after trying the above steps, contact support for further troubleshooting. For help, see: WBX88620 - Where Do I Find Support for Webex?