Error: '45104 Problem importing your presentation' when Starting a Session

Error: '45104 Problem importing your presentation' when starting a session.

Error: 'Problem importing your presentation' error when starting a meeting.

Error: 'Failed to share the file. It may be corrupted or not accessible' after joining a meeting.

 

Cause:

This issue is caused when a custom information page has been defined and the associated template has been deleted without another template being defined as the default template.


Solution:

Site Administrators only

To diagnose the issue:

  1. Log in to your Webex Site Administration page. (Example: SITENAME.webex.com/admin.php)
  2. Click Configuration in the left navigation bar.
  3. Click Common Site Settings > Options.
  4. Scroll down to the Info Tab specific: (Meetings) section.

    You will see the Default_Information_Tab set as the default template.
  5. Log in to your Webex site. (Example: SITENAME.webex.com)
  6. Click the Webex Meetings tab.
  7. Click the Schedule a Meeting link.
  8. Click the Advanced Scheduler link.
  9. Click the Agenda & Welcome link on the right-hand side of the page.

    You will see a customized template set as the default template.

To resolve the issue:

  1. Log in to your Webex Site Administration page. (Example: SITENAME.Webex.com/admin.php)
  2. Click Configuration in the left navigation bar.
  3. Click Common Site Settings > Options.
  4. Scroll down to the Site Options section.
  5. Scroll down to the Info Tab specific: (Meetings) sub-section.
  6. Create a new blank template by clicking the Create Template button.

    A download window will appear.
  7. Save the file as TEMP TEMPLATE.ppt.
  8. Click on Add Template to upload the template to your Webex website.

    The 'Add Template' window appears.
  9. Click the Browse... button, then navigate to the location of TEMP TEMPLATE.ppt.
  10. The options screen will update after the upload. Scroll down to Site Options, then Info Tab specific: (Meetings).
  11. Select TEMP TEMPLATE.ppt, then click on the Move Up button. Repeat until TEMP TEMPLATE.ppt is set as the default template.
  12. Scroll down to the bottom of the screen and click on Update.

    The screen will update.
  13. Scroll down to Site Options, then Info Tab specific: (MC and $C).
  14. Select TEMP TEMPLATE.ppt and click on the Move Down button to remove it as the default template, then click Delete to delete the template.
  15. Move the original template back up to the default slot by selecting it and then clicking on the Move Up button.
  16. Scroll down to the bottom of the screen and click the Update button.
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