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March 28, 2025 | 140623 view(s) | 477 people thought this was helpful
SSO Error: "Single Sign On failed. Invalid Status code in Response"
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Customers who have not upgraded their certificate may receive the following error when trying to log in through SAML SSO:

"Single Sign On failed. Invalid Status code in Response"

The issue affects the following apps:

  • Cisco Webex Meetings on the Webex app
  • Cisco Webex
  • Cisco Webex Calling
  • Cisco Care services


Solution:

If you are using the SAML SSO certificate for Cisco WebEx on the Webex platform, upgrade your certificate as outlined here: Single Sign-On Integration in Cisco Webex Control Hub

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