With the cancellation of the Calling subscriptions, the subscriptions are in a soft delete state. This action has the following impact:

  • The Control Hub displays an indication that the organization is in a soft delete state.

  • Immediately following subscription cancellation, all services are disabled and are inaccessible from the Control Hub. However, telephone numbers (TNs) and MAC addresses are still provisioned. Hence, you can’t use these numbers and devices with another Webex Calling organization.

  • Control Hub releases the numbers or devices associated with the subscription after 15-30 days of cancellation. If no action is taken after 30 days of cancellation, all services associated with the subscription are permanently deleted. The administrator can then reassign the number or devices to a different organization.

Here are a few pointers for an administrator when using this functionality:

  • If the subscription cancellation was an error, the administrator can contact Cisco and request for restoration of services within 15–30 days of deletion.

  • Any changes to the subscription impact the ability to make and receive calls.

  • Restoring the calling services is possible only for a valid Calling subscription.

Soft delete data retrieval timeline and impact

1

Use this table to understand the time line for data retrieval through soft delete and its impact on the organization.

Subscription typeActionNotesNumber of days the license is in soft delete state
Calling TrialExplicit subscription cancellation by the Partner

The trail is in a soft delete state for 15-30 days*

The customer loses the ability to make or receive PSTN calls.

* Any Cisco Calling Plans numbers associated with the subscription are released 15 days after cancellation.

15-30 days
Subscription expiration

The trail is in a suspended state for 30 days

The customer loses the ability to make or receive PSTN calls during the suspension. When suspension ends, the trail is in a soft delete state for 15-30 days, including any Cisco Calling Plans numbers.

15-30 days
Test subscription expirationTest trial isn’t removedNot Applicable
Nonpayment by Customer Not ApplicableNot Applicable
Partner Deletes the OrganizationYou can delete an organization after removing all the services.Not Applicable
Calling SubscriptionExplicit subscription cancellation by the Partner

The subscription is in a soft delete state for 15-30 days*

The customer loses the ability to make or receive PSTN calls.

* Any Cisco Calling Plans numbers associated with the subscription are released 15 days after cancellation.

15-30 days*
Subscription expiration

Subscription is in a suspended state for 60 days.

The customer loses the ability to make or receive PSTN calls during suspension.

When suspension ends, the trail is in a soft delete state for 15-30 days, including any Cisco Calling Plans numbers.

15-30 days

Note: The time line specified is after the suspended state.

Nonpayment by the Customer

Subscription is in a suspended state for 60 days

The customer loses the ability to make or receive PSTN calls during suspension.

When suspension ends, the subscription is in a soft delete state for 15-30 days, including any Cisco Calling Plans numbers

15-30 days

Note: The time line specified is after the suspended state.

Partner deletes the Organization

You can delete the organization after all services are removed.

Cisco Calling Plans numbers can’t be retrieved once the organization is deleted.

Not Applicable
2

Cisco Calling Plan customers who wish to migrate their telephone numbers to a different organization must open a ticket with Cisco Support. The support team initiates a port request at least 60 days ahead of the subscription expiration or cancellation.

3

When a subscription is explicitly cancelled by the Partner, the subscription is in soft delete state for a period of 15-30 days.

The customer gets an email notification when a subscription is cancelled and in a soft delete state. You can view the banner on the Location Calling page as well if the subscription is cancelled.Soft-delete banner under location page

Similarly, you can view the subscription information on the PSTN order page if cancelled subscriptions are detected​.Added cancelled subscriptions banner screenshot