Customer Satisfaction Report

Use this report to review the organization's average customer satisfaction for today, yesterday, last week, last month, and last three months. Use this information to determine the quality of customer service provided by your organization.

If your organization's average customer satisfaction is not as expected, you may want to provide more training to agents to better serve your customers.

You can also view agents with the best customer satisfaction rating for today, yesterday, last week, last month, and last three months. Use this data to identify agents whose customer service skills are best rated.

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