If you are a partner looking to trial Webex Go, you will need CCEP to add the trial licenses. Please reach out to your Cisco account representative to get started.

Start Webex Go Trial for an Existing Webex Calling Customer

  1. From the partner view in https://admin.webex.com, go to Customers.

  2. Select the customer who wants to start Webex Go trial.

    Webex Go is available only for customers in the U.S. and UK.

  3. Click + sign next to Trial, under Subscriptions.

  4. Select Webex Go under Trial Services.

  5. Enter the required number of trial licenses and trial duration.

Start Webex Go Trial for a New Webex Calling Customer

  1. From the partner view in https://admin.webex.com, go to Customers, and then click Start Trial.

  2. On the Start New Trial page, fill out the customer's company name, administrator email, and business vertical. If you can't find the exact business vertical of the company, then select the next best option.


    Webex Go is available only for customers in U.S and UK.

  3. Choose a country from the Country for determining data residency region drop-down list. This information helps choose the appropriate region to store your customer's data.

  4. Acknowledge that the customer is in a supported location for Webex services. When you're ready, click Next.

  5. Choose the Trial Services for the new customer trial, and then click Save.


    Webex Go is selected by default at the time of trial creation and the license count is same as that of the parent Webex Calling license.

  6. On the Trial Added page, click Yes if you wish to set up the services for the customer else click No to set up later.


    You can activate Webex Go as part of the First Time Setup Wizard (FTSW) or activation can be deferred and completed later from Control Hub.

  7. Follow the Setup customer flow to provision the services in the subscription.

Add Webex Go to an Active Trial Subscription

  1. From the partner view in https://admin.webex.com, go to Customers.

  2. Select the customer for who the trial needs to be updated .

  3. Click the Edit next to Trial.

  4. Select Webex Go under Trial Services.

  5. Enter the required number of trial licenses and trial duration.

Webex Go License Management

Once the licenses (paid or trial) have been added successfully, they will show up under License Summary for the Account.

  1. Sign in to Control Hub at https://admin.webex.com.

  2. Click Account → Subscriptions.