Responsibility assignment matrix

Partner Connectivity Questionnaire (PQ)

-

R

A

You’re responsible for completing the Partner Questionnaire (PQ) to enable connectivity.

Cloud Infrastructure Build

-

I

A+R

We build all the necessary cloud infrastructure to enable you to connect with Dedicated Instance.

Partner Connectivity

-

A+R

C

You provide all the connectivity needed to work with Dedicated Instance.

Partner Premises Infrastructure

-

A+R

C

You’re responsible for any partner premises gear needed for Dedicated Instance.

Cloud IP Addressing

-

I

A+R

We’re responsible for any IP addressing internal to the cloud solution.

Partner IP Addressing

-

A+R

C

You’re responsible for all partner addresses

Internet

I

I

A+R

We’re responsible for providing internet for the core applications in Dedicated Instance (Use cases - MRA, RedSky Integration, APNS, etc.).

CCW Order Placement

C

A+R

I

You’re responsible for placing the order for Webex Calling and selecting Dedicated Instance.

Order Hold Release

I

I

A+R

We’re responsible for releasing the order after review.

Customer Connectivity – Partner Connected

C

A+R

C

You’re responsible for connecting your customer to Dedicated Instance.

Customer Connectivity –Direct Connect*

A+R

A+R

R

You’re responsible for connecting your customer network to Dedicated Instance.

Cloud Infrastructure

I

I

A+R

We’re responsible for any cloud infrastructure (compute, network, SBC) needed to enable the customer.

Core Application Build

I

I

A+R

We’re responsible for the core application build in the cloud.

Core Monitoring Configuration

-

-

A+R

We set up monitoring for the core applications.

Operational Readiness Testing

I

I

A+R

We test the base functionality of the core applications before handing over to you.

PSTN Access – BYO PSTN*

A+R

A+R

C

You’re responsible for PSTN connectivity into Dedicated Instance.

Provisioning Tools*

A+R

A+R

C

You’re responsible for any provisioning tools (third party).

Application-Level Configuration* (Dial Plan, Route Groups, etc.)

A+R

A+R

I

You’re responsible for completing the application configuration to enable your customer requirements.

Troubleshooting Application Configuration*

A+R

A+R

C

You’re responsible for troubleshooting any application-level configuration with assistance from our TAC.

Customer Premise Infrastructure and Configuration*

A+R

A+R

I

You’re accountable for any customer premise infrastructure or configuration needed to enable customer usage of the Dedicated Instance.

Partner Premise Infrastructure and Configuration (SBC, PSTN...)

-

A+R

I

You’re accountable for any Partner Premise infrastructure or configuration to enable customer usage of the Dedicated Instance.

User Acceptance Testing*

A+R

A+R

I

You’re accountable for performing all integrations and tests before the go-live on Dedicated Instance.

Customer Onboarding and Migration*

A+R

A+R

I

You’re accountable for a successful cut-over to the Dedicated Instance.

Troubleshooting Onboarding Issues*

A+R

A+R

C

You’re accountable to address any onboarding/Day-1 issues.

Widespread issues in Dedicated Instance (100% of a cluster or across multiple clusters)

I

I

A+R

We troubleshoot and resolve all non-UC Application config issues in Dedicated Instance.

Non-widespread issues in Dedicated Instance* (<100% of a cluster)

A+R

A+R

C

You troubleshoot and resolve all config issues in Dedicated Instance.

Webex Meetings/App issues

I

C

A+R

Our Cloud TAC troubleshoots and resolves all issues in the Webex cloud

PSTN/SBC Management – BYO PSTN*

A+R

A+R

C

You troubleshoot and resolve all issues around SBC/PSTN.

Dedicated Instance internet for Collaboration Services (Partner Connected)

I

I

A+R

We manage the internet connectivity for Collaboration services.

Dedicated Instance Internet for Collaboration Services (Direct Connect)

I

I

A+R

We manage the internet connectivity for Collaboration services.

Dedicated Instance internal UC App DNS

-

-

A+R

We manage Dedicated Instance internal DNS.

Dedicated Instance Public DNS

-

-

A+R

We manage Dedicated Instance Public DNS.

Dedicated Instance Customer premise DNS*

A+R

A+R

I

You manage the DNS requirements for customer premise.

Dedicated Instance integrations*

A+R

A+R

C

You manage all integrations into the Dedicated Instance.

Dedicated Instance Infrastructure

I

I

A+R

We manage the Dedicated Instance infrastructure.

Dedicated Instance partner infrastructure for cloud connectivity

-

A+R

C

You manage infrastructure needed for connection with Dedicated Instance.

Dedicated Instance Infrastructure capacity

-

I

A+R

We manage capacity for the Dedicated Instance Infrastructure.

Dedicated Instance partner cloud connectivity capacity

-

A+R

I

You manage capacity for the cloud connectivity link into Dedicated Instance.

Dedicated Instance Application capacity*

A+C

A+C

R

We’re responsible for the infrastructure; you’re responsible for the application usage capacity.

Dedicated Instance Application Certificate Management

I

I

A+R

We’re responsible for managing the certificates for Dedicated Instance UC Applications.

Dedicated Instance Phone Firmware*

A+R

A+R

I

You manage the phone firmware for Dedicated Instance.

Dedicated Instance Phone Background*

A+R

A+R

I

You manage phone backgrounds for Dedicated Instance.

Dedicated Instance Jabber config*

A+R

A+R

I

You manage the Jabber config for Dedicated Instance.

Dedicated Instance nonbase config*

A+R

A+R

I

You manage. non-base config for Dedicated Instance (for example, dial plan, integrations, PSTN)

Dedicated Instance Application upgrades

C

C

A+R

We manage the application upgrades for Dedicated Instance in consultation with you and you can receive notification based on the Alert configuration.

CPE

A+R

I

I

You manage all Customer Premise equipment for Dedicated Instance.

User provisioning and MACDs*

A+R

A+R

You provision end users and performs all MACDs on Dedicated Instance.

Customer LDAP Management

A+R

C

I

You manage LDAP for all end users to integrate to Dedicated Instance.

Provisioning Tool*

A+R

A+R

I

You manage the provisioning tools for Dedicated Instance.

Dedicated Instance data center and application back up and restore

-

-

A+R

We manage the backup and restore for the data center and applications in the cloud.