Enable or disable Remote Desktop Control for your organization

Before you begin

The settings configured at the organization level automatically apply to users when you create them.

From Control Hub, you can set the organization default for RDC. To make exceptions for users, go to User Settings.

Once you configure the RDC setting on the user level, it doesn't return to the organization’s default setting.

1

From the customer view in https://admin.webex.com, go to Services > Calling.

2

Click Client Settings.

3

From In-call feature access, select the following toggles to enable or disable RDC default settings:

  • Request control—Allow users to request and gain control of others' shared content.
  • Give control—Allow users to let others take control of their shared content.

Enable or disable Remote Desktop Control for a user

1

From the customer view in https://admin.webex.com, go to Management > Users.

2

Select a user that you'd like to modify and click Calling.

3

Go to the User call experience section and click In-call feature access.

4

From the Sharing content, select the following toggles to enable or disable RDC options:

  • Request control—Allow users to request and gain control of others' shared content.
  • Give control—Allow users to let others take control of their shared content.
Once you configure the RDC setting on the user level, it doesn't return to the organization’s default setting.
For more information on remote desktop control, see: Provide or request remote desktop control in Webex App.