Before you begin

  • Set up an email app on your device.

  • Get Cisco's email address from your administrator to send your feedback.


Go to Settings, Help, and tap Problem Reporting.


Turn on Detailed Logging.


Tap Send Problem Report and select your problem type.

Cisco Jabber opens your email with a new message that contains a prefilled subject line and log files attached.

Describe your problem in email, enter the email address, add any attachments, and tap send.

Include the time the problem occurred. If it's a call-related issue, check your Recents list to find that time.

What to do next

To save your device battery, storage space, and to avoid issues with Jabber calls, turn off Detailed Logging after you report your problem.