1. How do I return or exchange hardware?

Open a case a tCustomer Service Hub
Search ‘CCE’ > Click "Open a case" under Cisco Commerce Express (CCE) Quoting Tool Support.
Select "Agency Shipment Support"

2. I have questions and concerns on my invoice?

Go to the Customer Service Hub
Search for "Invoice Dispute"
Scroll down and click to Open a Case for a "New Invoice Request"

3. How do I stop tax from being charged on my invoice? You will need to provide Cisco with a State-Specific Exemption Certificate, a Resale Certificates, or a Direct Pay Permit. Specific details and instructions can be found at here.

Go to Customer Service Hub
Search "Sales Use Tax Support"
Click Open a Case
Select Cisco Systems Inc or BroadSoft Adaption LLC and enter details

4. How to create a new CCO user ID?

To create a new CCO user ID, go to the Registration page.
Fill out all required fields.
Click Register.
The final step in the guest account registration process is email validation. When you receive the confirmation email from Cisco, select the activation link. Click here for full details on Cisco.com Account Creation.

5. How to log in to the Cisco Commerce Express (CCE)?

To log in to the Cisco Commerce Express, click here. Note: Use your Cisco (CCO ID) username and password.  Click here for full details on Cisco.com Account Creation. 
Enter the username or email address, then click Next.
Enter the password, then click Log in.

6. How can I change my primary Cisco.com Account (CCO ID) email address? 

To view and manage addresses and contacts, log in to the Cisco Commerce Express, click here.
Click View/Manage Addresses and Contacts and update your email address.

7. How can I change my primary billing contact information?

To update the Primary Billing contact, log in to the Cisco Commerce Express, click here.
Click Manage Contacts, Change under Primary Billing Contact under Bill to Customer contacts and enter the desired contact info in the pop-up window.

Please note: Your internal business contact can add you as a billing, secondary, or support contact to the account directly in CCE. Only the Primary Billing or Business Contact or Cisco internal user can update the Primary Billing or Business Contact on the Subscription.

8. How can I reset password?

If you forgot your password, please select the Forgot password link below the login button to reset your password by email or text message (if mobile is set up in your profile).
 Select Help on the login pages to revisit this page.
Update your login bookmark to: https://id.cisco.com

If you still have issues logging in, please use the link https://customerservice.cloudapps.cisco.com/
Type CCE in search tab.
Open the ticket under below category Cisco Commerce Express (CCE) Quoting Tool Support.
Choose Login details and provide necessary information there.

9. Why am I still having technical difficulties with my Cisco.com Account?

If the issue with Cisco.com Account still present, please contact support at web-help@cisco.com and include information about browser type(s) and version(s) used or

Go to Technical Support Landing Page , click Contact Us and Select: Call/Chat/Open a Case and provide information there.

10. Do I lose access to pay due to a cancelled/terminated account?

No, customers do not lose access to a cancelled/terminated account.

Please note: Only the Primary Billing can make payments on subscriptions. Payments can be made through the CCE Dashboard .

11. Is there a direct link I can make a payment without a CCO login?

No, customers without CCO login cannot make payments. To create a new CCO user ID, click here.

12. How to disable the autopay on my CCE subscription?

To disable the autopay on your CCE subscription, please log in to the Cisco Commerce Express, click here.
Click Manage Payment Information.
Select your ACH/wire as preferred payment method on your subscriptions.

13. Is there a Direct payment link for Customer (with registered CCO user) based on Invoice number via CCE Chat assistant or through email by collector?

To view all invoices, log in to the Cisco Commerce Express, click here.
Click View All Invoices
Select the invoice and click Make Payment.

14. I need PSTN support

Please submit a ticket to

Open a case at Customer Service Hub
Search 'CCE'> Click"Open a case "under Cisco Commerce Express (CCE) Quoting Tool Support.
Select "Agency Order Support" and follow the steps to open a case

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