Partner administrators can use Advanced Branding Customizations to customize how Webex App looks for the customer organizations that they manage. Partner administrators can customize the following settings to ensure that Webex App reflects their company brand and identity:

• Company logos

• Unique Color Schemes for Light mode or Dark mode

• Customized Support URLs

By default, partner-level branding gets applied to all customer organizations that the partner manages. Partners can also specify whether customer administrators can override their settings for their own organization.

Advanced Branding settings can be applied in the following contexts, with each context setting branding for different groups of users:

• Partner Organization only—Applies only to users in partner organization (the organization titled "My Organization" in Partner Hub).

• Partner-level Branding (all customers)—Sets default branding for all customers that inherit the partner's branding.

• Partner-defined Branding (for single customer)—If needed, sets branding for a single customer. Overrides partner-level defaults.

• Customer Branding—Customer administrators can override Partner Branding only if the partner administrator enables this option.

Recommended configuration order

Following is the recommended order for applying branding to customer organizations:

1. Partner-defined Branding (for single customer)—If you want to define unique settings for a single customer organization, configure branding for that customer before you set partner-level defaults.

2. Partner-level Branding (all customers)—Configure partner-level branding that applies as default branding for all customer organizations.

3. Customer Branding—If partner administrator enables the override option, customer administrators can apply branding to their own organization, overriding partner settings.

Branding for the partner’s own organization is applied separately from settings for customer organizations and does not need to follow this order.

As partner administrator, you must decide whether you want customer administrators to be able to override your Branding settings and add their own logos and colors. The following conditions apply:

• By default, customer organizations inherit partner-level Branding as the default branding settings.

• Once unique Branding settings are applied to a specific customer organization (whether by a customer administrator or by a partner administrator), the relationship is broken. Any further edits to partner-level branding have no effect on branding settings for the customer organization.

• To reset a customer organization’s branding to partner-level branding defaults, a partner administrator or customer administrator must open the Advanced Branding settings for that customer organization and click Reset to default branding.

The following table outlines the level of access partner administrators and customer organization administrators have to edit or view Branding settings. There are three levels of access: Editable, Read Only, and Not visible (cannot read or edit settings).

For customer organization administrators, edit access depends on whether the partner administrator gives that customer organization the ability to override Partner Branding. The following settings determine whether the override is enabled:

• Enable all customers to use their own logo and color—Configured by partner administrator in partner-level Branding settings. When enabled, customer administrators at all customer organizations that inherit the partner-level Branding defaults can override the partner settings. By default, this setting applies to all customer organizations the partner manages unless a unique Branding configuration is applied to that specific organization).

  This setting exists separately for Basic and Advanced Customization. The Basic setting applies only to customer organizations that are assigned Basic Branding while the Advanced setting applies only to customer organizations that are assigned Advanced Customization.

• Enable this customer to use their own logo and color—Configured by partner administrator in Branding settings for a specific customer organization. When this option is checked, customer administrators for this customer organization can override the partner-defined setting.

List of Partner Brandable Controls

Branding Conflicts

If a branding conflict exists, we display only the Cisco branding in the Webex App. Branding conflicts occur when two partners, both of whom have branding set up, deliver non-conflicting services to the same customer organization. For example, one partner assigns Webex Calling to a customer organization while a different partner assigns Webex for BroadWorks services to the same customer organization. Either partner can open a TAC case in order to determine which partner branding applies. Also note that if only one of the two partners has configured branding, then no branding conflict exists.

Logos and Support Links

1. Sign in to Partner Hub. Click on Organisation settings.

2. Under Branding, select the Advanced customization tab and click Customize Branding to configure the settings.

3. In the Logos tab, configure logo for bright mode. (Dark mode is not used for emails).

4. In the Support links tab, configure the Terms of service and/or the Privacy statement links if you want to have your own settings.

5. Click Publish Changes button. It may take some time for these settings to apply, but you can proceed with the rest of the configuration. If this is already set up, no further action is required.

6. To change the "Contact us" link in emails, go to the Customize support information section in Organization Settings and enter the desired URL.

7. In the Personalized Email Settings section, apply the following customizations to emails:
   1. Show the customized logo displays your logo to the right of the Webex logo.
   2. Show the customized help site link changes the Contact us link in emails to the URL configured earlier.
   3. Show the customized legal support links updates the Privacy Statement and/or Terms of Service links to the custom settings configured previously.

Email Settings

Signature

Webex emails include a default signature: ‘Thank you, The Webex Team.’ Partner administrator can personalize this signature by replacing ‘The Webex Team’ with custom text for onboarding emails via the Email Settings in Webex Partner Hub.

1. Login to your Webex Partner Hub as a Partner Administrator.

2. Go to Organizational settings and click Email Settings.

3. Under Email Signature add your custom Email signature (e.g. The Vidcast Team) within the text box.

4. Click Save.

Reply-To

Webex emails, by default, direct replies to a Webex-managed mailbox. Partners can customize the 'Reply-To' address, allowing recipient replies to be sent to a specified custom mailbox.

Partner administrator can configure this setting through Email Settings in Webex Partner Hub.

1. Login to your Webex Partner Hub as a Partner Administrator.

2. Go to Organizational settings and click Email Settings.

3. 3. Under Reply-To-email address add your custom reply-to address within the text box.

4. Click Save.

Contact Us

Webex emails contain a 'Contact Us' link that directs users to the Webex Help Center by default. Partner and customer administrators can customize this link to point to their own support pages, similar to logo customizations.

Configure the Contact Us Link

1. Sign in to Webex Partner Hub as a Partner Administrator.
2. Navigate to Organization Settings > Customize Support Information > Help Site and enter your custom support link.
3. Click Save.

Apply the Custom Contact Us Link in Webex Emails

1. In Organization Settings, go to Email Settings.
2. Turn on the Apply the custom Contact Us link toggle.

   This toggle is only available if a Help Site link has already been configured.

3. 3. Click Save.

The custom Contact Us link will now appear in Webex onboarding emails for managed customers, replacing the default Webex Help Center link.

Allow Customers to Customize Contact Us Links

1. In Webex Partner Hub, navigate to Advanced Branding Settings.
2. Enable the option Allow all customers to use their own logo and color.
3. Save your changes.

For Managed Customer Administrators:

• Go to Webex Control Hub > Organization Settings > Help and Support Information > Help Site.
• Enter the custom Contact Us link and click Save.
• Turn on the Show Help Site URL toggle in Email Settings and click Save.

Partner-Assisted Configuration for Specific Customers

If partners want to enable custom contact links for specific customer organizations:

1. Cross-launch into the customer’s Webex Control Hub from the Partner Hub.
2. Navigate to Organization Settings > Customize Branding for Webex.
3. Select the option Enable this customer to use their own logo and color and save the changes.

Customer administrators can now configure their own custom Contact Us links, which will override the partner-level configuration for applicable Webex emails.

Key Considerations

• Partners should configure individual customer contact links before setting up partner-level branding.
• Changes to branding settings may take up to 8 hours to apply across data centers.
• Partners can verify customer-specific configurations by cross-launching into their Webex Control Hub and checking the Email Settings page. Hover over the info icon beside the Show Help Site URL toggle for details.

Email Branding Considerations

• Application Scope:
  • Branding and email settings apply at the partner organization level and extend to customers managed by that partner.
  • Sub-partner settings take precedence if sub-partners manage customer organizations.
• Multiple Partner Management:
  • If a customer is managed by multiple partners, the branding settings from the partner who configured them are applied.
  • In cases of branding conflicts (multiple partners configuring settings), Cisco default branding is enforced.
• Branding Priority Recommendations:
  • Partner-defined branding: Configure unique branding for individual customer organizations before setting partner-level defaults.
  • Partner-level branding: Apply branding as the default for all customer organizations.
  • Customer branding: If enabled, customer admins can override partner branding for their organization.
• Branding for Partner's Own Organization:
  • Branding for the partner's own organization (‘My Organization’) is managed separately and does not follow customer branding rules.
• Reset to default Branding:
  • For partner admins managing customer branding, this resets to Cisco default settings. o For customer admins, it reverts to partner-level branding settings.
  • This option is not available for branding the partner's own organization.
• Branding Visibility:
  • Branding changes may take up to 24 hours to propagate across data centers.
• Additional Considerations:
  • Disabling customer branding hides the branding section from customer admins.
  • Partner branding is only applied to managed customer organizations, not the partner's own organization.

The following articles are related to the Branding configuration in this article:

• Emergency Call Disclaimer—Partner administrators can use this article to configure the Emergency Call Disclaimer.

• Add Your Company Branding to Webex—Customer administrators can use this article to configure Branding for their own customer organizations. The partner administrator must have enabled this option for the customer administrator. Otherwise, the customer administrator cannot override partner branding defaults.