Your partner logo is only displayed in the About window. When a customer's logo is added, the customer logo appears in the navigation menu and in the About window.
Create Default Branding for all Customer Organizations
This topic tells you how to change your partner level branding. To see what your choices look like to your customers' users, see Branding Outcomes for Users. If you are changing a customer organization, see https://help.webex.com/np8ictm/
1 |
Sign in to Partner Hub (https://admin.webex.com), go to Settings and scroll to . There are two tabs here; "Basic customization" and "Advanced customization", with the basic tab displayed by default. Configure Basic OR Advanced customization - not both. |
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2 |
To configure Basic branding:
These are the only branding settings you can delegate to customers. When you disable customer branding altogether, the customer administrators do not see the Branding section in their organization settings. |
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3 |
To configure Advanced branding: |
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4 |
Click Publish Changes.
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Override the Default Branding for Specific Customers
Give your customers the ability to add their own company logo. Their people see the logo on various screens in Webex along with the Webex logo.
Before you begin
1 |
Sign in to Partner Hub (https://admin.webex.com), go to Customers. |
2 |
Find and click the specific customer. A customer overview panel slides out. |
3 |
Toggle Customer Logo and Color Override to enable this customer to override your defaults. The Customer Branding part of the overview panel also shows whether the customer has chosen to use your logo. Partner Logo is Enabled if they use your logo instead of their own. |
What to do next
If you manage your customer's organization, you can add their company branding to Webex Teams.
Add Partner-Level Problem Report and Help URLs
1 |
Click Send problem reports to a custom URL, enter your URL and any additional support information. |
2 |
(Optional) Click Use a custom help site and enter your help site URL. |
3 |
Click Save. Any custom URLs that you enter open when people submit feedback. For reference, the URLs that you entered appear under . |
Branding Outcomes for Users
List of Partner Brandable Controls
Image reference number |
Setting name |
Path to the setting in Partner Hub |
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Logo choice, affects the About page and the menu bar (on desktop app):
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Settings > Branding > Basic customization |
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Custom color in Webex app |
Settings > Branding > Basic customization |
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Branding The name you enter becomes part of the offering name on the About page, e.g. "Acme on Cisco Webex" |
Settings > Branding > Advanced customization > View Branding > General |
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General logo |
Settings > Branding > Advanced customization > View Branding > Logos |
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A1 |
Primary color |
Settings > Branding > Advanced customization > View Branding > Colors |
A4 |
Primary button color |
Settings > Branding > Advanced customization > View Branding > Colors |
A2 |
Navigation icons (active) |
Settings > Branding > Advanced customization > View Branding > Colors |
A3 |
Navigation badges |
Settings > Branding > Advanced customization > View Branding > Colors |
A5 |
Connect to a device |
Settings > Branding > Advanced customization > View Branding > Colors |
A6 |
Hyperlinks |
Settings > Branding > Advanced customization > View Branding > Colors |
A7 |
Indicators |
Settings > Branding > Advanced customization > View Branding > Colors |


Image reference number |
Setting name |
Path to the setting in Partner Hub |
---|---|---|
1 |
Terms of service |
Settings > Branding > Advanced customization > View Branding > Support Links |
2 |
Privacy statement |
Settings > Branding > Advanced customization > View Branding > Support Links |
3 |
Notices and disclaimers |
Settings > Branding > Advanced customization > View Branding > Support Links |
4 |
Third-party licences and notices |
Settings > Branding > Advanced customization > View Branding > Support Links |
5 |
Send problem reports to a custom URL |
Settings > Support |
6 |
Use a custom help site |
Settings > Support |


List of Customer Overrides
If you allow customers to override your partner branding, here is what they can change and where:
Setting name |
Path to the setting in Partner Hub |
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Logo choice, affects the About page for all apps and the menu bar (on desktop app):
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Settings > Branding > Basic customization |
Custom color in Webex app (equivalent effect to primary color in the Advanced palette) |
Settings > Branding > Basic customization |
If you added Advanced customization, customer administrators see a read-only display of the branding settings in Control Hub. |