Your partner logo is only displayed in the About window. When a customer's logo is added, the customer logo appears in the navigation menu and in the About window.

Create Default Branding for all Customer Organizations

This topic tells you how to change your partner level branding. To see what your choices look like to your customers' users, see Branding Outcomes for Users. If you are changing a customer organization, see https://help.webex.com/np8ictm/

1

Sign in to Partner Hub (https://admin.webex.com), go to Settings and scroll to Branding.

There are two tabs here; "Basic customization" and "Advanced customization", with the basic tab displayed by default. Configure Basic OR Advanced branding - not both.

2

To configure Basic branding:

  1. Click Use your own logo, click the input area to select a PNG file, and then click Open.

    All users see the logo on the About page. Desktop users also see the logo on the left menu bar.

    If you are a Webex for BroadWorks partner, this logo also appears on your user activation portal.

  2. Check Custom color in Webex app and then enter a Hex color in the format #FFFFFF. You must enter the hexadecimal values for the color scheme that you want to implement.

    This setting controls the left menu bar's background color.

    If you are a Webex for BroadWorks partner, this setting also controls the background of your user activation portal.

  3. Choose whether to Enable all customers to use their own logo and color.

  • Check the box to allow any/all of your customers to show their logo and color to their users. You cannot disable this for individual customer organizations.
  • Clear the box to ensure your logo and color are used across all your customers by default. You can override the setting to give individual customer organizations the choice to add their logo and color.

These are the only branding settings you can delegate to customers.

When you disable customer branding altogether, the customer administrators do not see the Branding section in their organization settings.

3

To configure Advanced branding:

  1. Select the Advanced customization tab and then click Customize Branding.

    The Branding page shows four tabs: General, Logos, Colors, and Support Links.

  2. Change the settings to suit your brand.

    With Colors, you can see how the colors are used on Desktop or Mobile. When you are on the Colors tab, click the Desktop or Mobile buttons to preview the colors you selected. You must enter the hexadecimal values for the color scheme that you want to implement. You must enter all of the settings or you will not be able to save.

    The Sign in button shows how the user activation portal uses those colors (only applies to Webex for BroadWorks).

    Refer to Branding Outcomes for Users to see how the user screens are affected by your other choices.


     
    Under Advanced customization, users cannot reset the Color Theme or select Dark Mode on the Webex app.
4

Click Publish Changes.


 

The new branding is not immediately visible to users whose organizations are in different datacenters to your partner organization. There is a daily refresh across the datacenters, so the branding can take up to 24 hours to propagate to all users.


 
Click Reset to default branding to return to the default branding settings. For customer orgs, this will return branding to the settings that the Service Provider specifies. For Service Providers, this button resets branding to Cisco default settings.

Override the Default Branding for Specific Customers

Give your customers the ability to add their own company logo. Their people see the logo on various screens in Webex along with the Webex logo.

Before you begin

This task assumes you have disabled customer branding by default. If you enabled customer branding for all customers, then you don't need to do this task. See Create Default Branding for all Customer Organizations.

1

Sign in to Partner Hub (https://admin.webex.com), go to Customers.

2

Find and click the specific customer.

A customer overview panel slides out.
3

Toggle Customer Logo and Color Override to enable this customer to override your defaults.

The Customer Branding part of the overview panel also shows whether the customer has chosen to use your logo. Partner Logo is Enabled if they use your logo instead of their own.

What to do next

If you manage your customer's organization, you can add their company branding to Webex Teams.

Add Partner-Level Problem Report and Help URLs

1

Click Send problem reports to a custom URL, enter your URL and any additional support information.

2

(Optional) Click Use a custom help site and enter your help site URL.

3

Click Save.

Any custom URLs that you enter open when people submit feedback.

For reference, the URLs that you entered appear under Troubleshooting > Status > Support Resources.

Branding Outcomes for Users

List of Partner Brandable Controls

Table 1. Partner Brandable Controls that Users See in Webex

Image reference number

Setting name

Path to the setting in Partner Hub

Logo choice, affects the About page and the menu bar (on desktop app):

  • Use default Cisco logos

  • Use your own logo

Settings > Branding > Basic customization

Custom color in Webex app

Settings > Branding > Basic customization

Branding

The name you enter becomes part of the offering name on the About page, e.g. "Acme on Cisco Webex"

Settings > Branding > Advanced customization > View Branding > General

General logo

Settings > Branding > Advanced customization > View Branding > Logos

A1

Primary color

Settings > Branding > Advanced customization > View Branding > Colors

A4

Primary button color

Settings > Branding > Advanced customization > View Branding > Colors

A2

Navigation icons (active)

Settings > Branding > Advanced customization > View Branding > Colors

A3

Navigation badges

Settings > Branding > Advanced customization > View Branding > Colors

A5

Connect to a device

Settings > Branding > Advanced customization > View Branding > Colors

A6

Hyperlinks

Settings > Branding > Advanced customization > View Branding > Colors

A7

Indicators

Settings > Branding > Advanced customization > View Branding > Colors
Figure 1. Sample Desktop Color Palette
Figure 2. Sample Mobile and Tablet Palette
Table 2. Partner Brandable Links that Users See in Webex

Image reference number

Setting name

Path to the setting in Partner Hub

1

Terms of service

Settings > Branding > Advanced customization > View Branding > Support Links

2

Privacy statement

Settings > Branding > Advanced customization > View Branding > Support Links

3

Notices and disclaimers

Settings > Branding > Advanced customization > View Branding > Support Links

4

Third-party licences and notices

Settings > Branding > Advanced customization > View Branding > Support Links

5

Send problem reports to a custom URL

Settings > Support

6

Use a custom help site

Settings > Support
Figure 3. The Customizable "Fineprint" Links, and the custom problem report link, on the About page
The About page on Webex Teams
Figure 4. The Customizable Help Link at Bottom of Side Menu

List of Customer Overrides

If you allow customers to override your partner branding, here is what they can change and where:

Table 3. Customer Brandable Settings that Users See in Webex

Setting name

Path to the setting in Partner Hub

Logo choice, affects the About page for all apps and the menu bar (on desktop app):

  • Use Partner logo

  • Use your own logo

Settings > Branding > Basic customization

Custom color in Webex app (equivalent effect to primary color in the Advanced palette)

Settings > Branding > Basic customization

If you added Advanced customization, customer administrators see a read-only display of the branding settings in Control Hub.

Branding Conflicts

If a branding conflict exists, we display only the Cisco branding in the Webex app. Branding conflicts occur when two partners, both of whom have branding set up, deliver non-conflicting services to the same customer organization. For example, one partner assigns Webex Calling to a customer organization while a different partner assigns Webex for BroadWorks services to the same customer organization. Either partner can open a TAC case in order to determine which partner branding applies. Also note that if only one of the two partners has configured branding, then no branding conflict exists.