This integration supports the following calling features for contact center applications:

  • Automatic answering

  • Barge in

  • Conference

  • Conference hold and resume

  • Consult (make a second call)

  • Direct transfer

  • DTMF

  • Hold and resume

  • Make, receive, answer, and end a call

  • Multiline

  • Recording (Built-in-Bridge or BiB)

  • Resume previous call

  • Silent monitoring

  • Supervisor cBarge

  • Whisper announcement

For information about how to configure your Cisco Contact Center solution, see the Feature Guide documentation for your specific product and release: