• General—Displays the general account information and current usage.

  • Configuration—Displays the current configuration settings for calling and devices.

  • Statistics—Provides up-to-date diagnostic information for audio, video, and content sharing settings.

  • Export all data—Creates a .ZIP file with information useful for troubleshooting, including Calling Environment Data, Webex App trace files, Webex App memory dump files, and Diagnostics data. The file is saved locally


    The report contains confidential information about your network. Sharing this information with Cisco Webex support gives Cisco permission to use the information to investigate your issue.

Click your profile picture, and then go to Help > Health Checker, then scroll down and click on Diagnostics at the bottom of the window.

In your desktop menu bar, go to Help > Health Checker, then scroll down and click on Diagnostics at the bottom of the window.