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Enable E911 services on your phone.

Configure a service profile:

1. Select User Management > User Settings > Service Profile.

2. Create a new service profile with a unique name. For example, "Emergency Calling Profile".

3. Configure the fields in the Emergency Calling Profile section.

   The Organization ID, Secret, and Location Url are provided by your emergency calling service provider.

   For Emergency Numbers, enter the emergency service numbers, separated by commas. For example, 911,933.

4. Click Save.

Associate an end user with the service profile (configured in Step 2):

1. Select User Management > End User.

2. Create a new user or modify an existing user.

3. In the Service Settings section, select the service profile that you created from the UC Service Profile drop-down list.

4. Click Save.

Create or modify an SIP dial rule for the emergency number:

1. Select Call Routing > Dial Rules > SIP Dial Rules.

2. Create a new SIP dial rule or modify an existing one.

   If you choose to create a new SIP dial rule, select 7940_7960_OTHER from the Dial Pattern drop-down list.

3. Enter a name and relevant descriptions for the SIP dial rule.

4. In the Pattern Information section, add patterns of the emergency number (such as, "911" and "933").

5. Click Save.

Associate a phone with the user (configured in Step 3) and the SIP dial rule (Configured in Step 4):

1. Select Device > Phone to find an existing phone.

2. In the Device Information section, select User for the Owner field, and then select the user from the Owner User ID drop-down list.

3. In the Protocol Specific Information section, select the SIP dial rule from the SIP Dial Rules drop-down list.

4. Click Save.

Add the SIP Trunk to a RedSky server:

1. Select Device > Trunk.

2. Click Add New.

3. Select SIP Trunk from the Trunk Type drop-down list.

4. Select SIP from the Protocol Type drop-down list, and click Next.

5. In the SIP Information section, enter an IPv4 address of the RedSky server, fully qualified domain name, or DNS SRV record for the server or endpoint that you want to connect to the SIP trunk in the Destination Address field.

6. Assign a security profile from the SIP Trunk Security Profile drop-down list.

   If you don't configure this field, a nonsecure profile will be assigned.

7. Select a Ping option enabled RedSky SIP profile from the SIP Profile drop-down list.

8. Click Save.

Configure route pattern to route E911 calls:

1. Select Call Routing > Route/Hunt > Route pattern.

2. Click Add New to create a new route pattern for the E911 calls.

3. Select E911 from the Route Pattern drop-down list.

4. Select the SIP Trunk (created in Step 6) from the Gateway/Route List drop-down list.

5. ClickSave.

Upload RedSky certificates to Cisco Unified CM:

1. Download the certificate file (.pem) from the Location Url (configured in Step 2).

   You can enter a Browser to access the address.

2. Sign into Cisco Unified OS Administration.

3. Select Security > Certificate Management.

4. Click Upload Certificate.

5. Select Phone Trust from the Certificate Purpose drop-down list.

6. Click Browse to choose the file that you want to upload.

7. Click Upload File.