Error: 'User Authentication Failed, Reason: No user account found in the system (3)'
Error: 'User Authentication Failed, Reason: No user account found in the system (3)'.
Error code 3 when trying to log into host account.
I cannot login to my Webex host account, Error code 3.
Cause:
The 'User Authentication Failed, Reason: No user account found in the system (3)'. error will generally appear on the page if:
- SSO authentication fails for a user
- The user does not exist on the system
- Auto account creation is not turned on
Solution:
To fix the issue:
- Make sure you have added the user on the company active directory. Consult with your company helpdesk.
- Make sure auto account creation is enabled on Cisco Webex Meetings Site Administration. Consult with your Cisco Webex Meetings Site Administrator.
If you need further assistance, contact Technical Support.
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