How Do I Handle Dedicated Ports (Until Supported by the CCA-SP Portal)?

How do I handle dedicated ports (until supported by the CCA-SP portal)?

How are sites with dedicated ports assigned a Telephony Domain (TD) and Call Back Group (CBG)?

Presently Dedicated Ports are not populated into the CCA-SP Portal because the Portal discovers sites from their presence on the CCA-SP Ports Subscription (aggregation) for each contract.  In order to assign or reassign a Telephony Domain (TD) and Call Back Group (CBG) for each Dedicated Ports Site, request the Cisco Partner Success Manager (PSM) to submit a Provisioning Operations ticket.

Workaround for the CCA-SP Portal to support a Dedicated Port:

ActionWorkaround Solution
Create new Telephony Domain/Callback Group in the CCA-SP Portal for new Dedicated Port customersThis process does not change. Creating new TD/CBG is the same as current shared port customers. After the TD/CBG creation, they can be sent to the operation team for new Webex site creation.
Edit Telephony Domain/Callback Groups in the CCA-SP Portal for new Dedicated Port customersA dedicated port customer site will not show up in the CCA-SP Portal; however, their TD and CBG can still be edited, and the changes will apply to their site.
Move site among different Telephony Domains/Callback GroupsSince a dedicated port site cannot show up in the CCA-SP Portal, moving the site will not be possible using the portal. A provisioning ticket (work order) should be submitted to the Provisioning team.
View CCA Usage ReportsA Dedicated Port customer report will not show up in the CCA-SP Portal. Use CDR for usage reports.

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