Joining a Meeting via iPhone / iPad Hangs at the Detect Webex Application Page

Joining a meeting via iPhone / iPad hangs at the Detect Webex Application page.

How to enable JavaScript on an iPhone?

Blank white page after clicking join link in meeting invitation on an iPhone / iPod Touch.

Unable to use the chat feature in the Webex meeting using an iPhone.

Cause:
This issue occurs when JavaScript is disabled in Safari, and the user clicks on the joining link in an email invitation.

Solution:

Follow the steps below to resolve the issue:

  1. Tap the Settings icon.
  2. Scroll down and Tap Safari.
  3. Tap on Advanced.
  4. Slide the JavaScript slider over to the right to enable it.

If you do not wish to enable JavaScript on your iPhone, you will be unable to join a Webex meeting using join link in the email invitation. As a workaround, use the Join by Number feature in the Cisco Webex Meetings iPhone app if JavaScript is disabled.

If the issue persists after enabling JavaScript, contact technical support. For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

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