How Do I Gather Windows Logs Generated During an Application Crash?

How do I gather Windows logs generated during an application crash?

Can I use the Windows Debugging Tool to capture Webex application crash logs?

Where can I find the Windows debugging tool download?

What is the debugging tool location for Windows 8?

What is the debugging tool location for Windows 7?

Solution:
 

Update - Extending Support for Windows 7

 

With the September 2020 (40.9) update, we announced the end of support for the Windows 7 operating system. We will now continue Windows 7 support on Mozilla Firefox, Google Chrome, and Microsoft Edge through June 2021. Cisco will continue to provide bug fixes and updates for Windows 7 wherever possible.

For Windows 7 customers who use Internet Explorer, Cisco will support Internet Explorer 11 until Microsoft declares its end of life. To have the best meeting experience possible, plan to upgrade your operating system and browser to the latest versions.  See following: Find Your Cisco Webex Meetings Version Number.

 

To capture logs using the Windows Debugging Tool (WinDbg):

  1. Go to https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/debugger-download-tools and download Windows Debugging Tools:
     
    • Standalone Debugging Tools for Windows (WinDbg): Debugging Tools for Windows are included in the WDK 8.1 Update, but you can also install them as a standalone component from the Windows 8.1 SDK.
  2. Once the download completes, install Windows Debugging:
     
    1. At Welcome to the SDK Setup Wizard, click on Next.
    2. Accept the EULA, by clicking I Agree, then click on Next.
    3. Review the install location, then click on Next.
    4. Under Installation Options, uncheck all, except Debugging Tools under the Redistributable Packages category, then click on Next.
    5. Click Next to begin your installation of the Windows SDK, or click Back to make changes.
    6. Setup will install Windows SDK components.
    7. Click Finish to close out of the SDK Setup Wizard.
       
  3. After the installation completes, go to Start > Run.
  4. In the 'Run' field, input the following command exactly as shown, then press Enter:
    • 64-bit Computer: 'C: \Program Files (x86)\Windows Kits\10\Debuggers\x86\windbg.exe' -I
    • 32-bit Computer: 'C: \Program Files\Debugging Tools for Windows\windbg.exe' -I
      • Note: It may be easiest to copy the entire command and paste it into the Run field. Also, this is assuming you installed the Windows Debugger into the default location. Run Command Prompt as Administrator.
         
  5. After submitting the command, make sure it says 'WinDbg was successfully installed as the default postmortem debugger.'
  6. Now try duplicating the issue.
  7. When the crash happens, the debugger window will pop up.
  8. Please input the following in the 'Command' window that appears: .dump /ma c:\crash.dmp

For more information on Cisco Webex and 3rd Party support utilities, go to Cisco Webex and 3rd Party Support Utilities.

Was this article helpful?

Related Articles
arrow up