If your administrator has made you a member of a pickup group, you can answer calls for your group members when they are busy or absent. If there are multiple calls queuing in a group, you can answer calls for any of your group members or for a specific coworker as per the configuration.
Answer a Coworker's Phone (Call Pickup)
If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call pickup group.
Answer a Call Within Your Group (Pickup)
You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time.
| 1 |
(Optional) Press the line button. |
| 2 |
Press PickUp to transfer an incoming call within your pickup group to your phone. |
