For organizations that have chosen to use the Cisco Call integration with Microsoft Teams, the integration is the users' primary interface to Webex services. Once configured, Webex App is still installed and running on your users’ computers, but its window will be closed by default. Actions taken in the Cisco Call integration may launch specific features in Webex App, but in general, the users don't need to interact with Webex App.

Through Control Hub, you can hide the Webex App window at the following levels:

  • Organization level

  • User-group level

  • User level

Hide the Webex App window for an organization

The settings configured at the organization level automatically apply to all users under the organization.

1

Sign in to Control Hub, then go to Services > Calling > Client Settings.

2

Go to the Microsoft Teams integration section and turn on Hide Webex windows.

You can hide the Webex App window for all users in an organization that use the Cisco Call integration with Microsoft Teams. For more information, see developer.webex.com.

Hide the Webex App window for a user-group

In order to hide the Webex App window for a user-group, create a Calling template and assign it to a user-group. The configuration in the template applies to all users in the group.

To create a new template to hide Webex App window:

1

Sign in to Control Hub, then go to Services > Calling > Client Settings > Templates.

2

Click Create template.

3

In the General section, type the Template name and description.

4

In the Microsoft Teams integration section, turn on Hide Webex windows.

5

Click Create template and next.

6

Search and select a group for this template.

7

Click Done.

Modify or delete a template

1

To modify a template, click the template, modify the toggles and click Save.

2

To delete a template, click the template and choose Delete from the Actions drop-down list. In the Delete template page, check the box informing you that deleting a template is permanent, and then click Delete.

Considerations when applying Calling templates to a user-group

  • When a user is onboarded to an organization, the user inherits the settings from the organization-level.

  • If the user is added to a user-group, then the settings from the Calling template apply.

  • If a user belongs to multiple user-groups, then the template with the highest rank (Rank 1) takes the highest precedence and that template's settings apply.

  • If the user has individual user settings, then these settings take precedence over user-group or organization-level settings.

See Configure settings templates for more information about managing your templates.

You can apply the existing template either from Group section or Calling section.

  • To apply template from the Group section, see Configure settings template.
  • To apply from the Calling section, complete the following steps.
1

Sign in to Control Hub, then go to Services > Calling > Client Settings > Templates.

2

Click ⋮ next to an existing template, then click Apply template.

3

Type the group name to which you want to apply the template, then choose the group.

4

Click Done.

Hide the Webex App window for a user

The individual user settings override the organization-level and user-group level settings.

1

Sign in to Control Hub, then go to Management > Users.

2

Choose the user, then click Calling.

3

Go to User Call Experience and click Microsoft Teams Integration.

4

Turn on Hide Webex windows.

Once you've configured the settings for a user, you can further modify settings at the user-level. User settings don't automatically return to the default setting of an organization.

You can use the public API to hide the Webex App window from the Microsoft Teams client for an individual user. See Configure a person's MS Teams setting and Retrieve a person's Application Service Settings in developer.webex.com.

Once you've configured the settings, users need to restart their Webex App, and sign in to view the change.

If users want to interact with Webex App itself, they can access it from the system tray on Windows and the menu bar on Mac. Webex App is visible only in the Windows taskbar or macOS dock when a window is active and in use.

Webex App in Windows system tray

Webex App in Mac menu bar