For ordering details, see Cisco Webex Contact Center Ordering Guide and Cisco Collaboration Flex Plan Contact Center Ordering Guide at https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.

1

In Cisco Commerce Workspace, you must add the Requested Start Date and the Provisioning Contact Email.

Provide the Provisioning Contact Email address of the person who provisions the tenant. You can use an email alias. We recommend that you use your Control Hub partner or sales administrator account to provide the provisioning details as documented in the subsequent steps.

2

On the requested start date, an email is sent to the provisioning contact email. Click the Set Up Now link in the email.


 

If you exit the Order Set-Up wizard before completing the setup, the provisioning information is not saved, and you have to start again using the Set Up Now link.

The Order Set-Up wizard opens.

3

Click I am a Partner to indicate your role and then click Next.

4

Choose an option to indicate the person who is setting up the services.

  • Yes, I will setup—click Next and continue with Step 5.
  • Another person in my company will set up—Provide the email address of the person and click Next.
5

Choose the appropriate option from the following:

  • If this is your first customer order, then add information such as Admin Email Address and Company Name to create your Cisco Webex partner organization, and then click Next.
  • If you already have a partner account on Control Hub, then review your organization information and then click Next.

    If the organization information is not correct, contact your Cisco representative.

6

Enter the customer organization Admin Email Address and then click Next.


 

A user can belong to only one Cisco Webex organization at a time.

Whenever you map a subscription order to a trial tenant, provide the same customer admin email that you used while creating the Webex Contact Center trial.

7

Enter the Company Name and then select the country of operation from the Country drop-down list.

Select a country in which Webex Contact Center sales is authorized as per the offer document. For the list of supported locations, see the section Geographic Terms and Restrictions in the Cisco Collaboration Flex Plan Contact Center Offer Description document.

The country selected here is used to determine the data residency for Webex Teams as described in Data Residency in Cisco Webex Teams.

An option to configure data locality for Webex Contact Center will be provided later in the Contact Center tab of the Set-Up wizard. For more details, see the article Get Started with Cisco Webex Contact Center. On the Set-Up wizard, the Webex Contact Center country of operation defaults to the country selected here. You can change it if required.

8

Choose either New or Existing organization and then click Next.

  • If this is a new Cisco Webex organization, then confirm the customer information.
  • If this is an existing organization, then ensure that the customer organization displayed is the one you want to use.

    If the organization information is incorrect or if the trial has expired, contact your Cisco representative.


     
    Whenever you map a subscription order to a trial tenant, verify the appropriate customer organization as configured in the Webex Contact Center trial.
9

Confirm that the customer and partner information is correct, and click Next.

The successful completion message appears.
10

You can now set up the customer organization using either a partner or a customer account as described in the article Get Started with Cisco Webex Contact Center.


 

We recommend that partners complete the customer organization setup before handing over the contact center-specific administration tasks to customer administrators.

After the automatic provisioning of the Webex Contact Center tenant, you can provision the optional features as follows:

  • Voice

  • Conversational IVR

  • Campaign Management

  • Workforce Optimization

You can contact a Cisco representative to know more about the availability of these features.