For ordering details, see Cisco Webex Contact Center Ordering Guide and Cisco Collaboration Flex Plan Contact Center Ordering Guide at


In Cisco Commerce Workspace, you must add the Requested Start Date and the Provisioning Contact Email.

The provisioning contact email is the person who provides the provisioning information. You can use an email alias and when you receive the provisioning email, add the email address of the individual providing the provisioning information. We recommend that you use your Control Hub partner or sales administrator account to provide the provisioning details as documented in the subsequent steps.


On the requested start date, an email is sent to the provisioning contact email. Click on Set Up Now.

If you exit the wizard before completing the setup, no information is saved and you can start again using the Set Up Now link.


Choose I am a Partner as your role and then click Next.


Choose Yes, I will setup or Another person in my company will set up. If another person is setting up, provide the email address of that person.


Choose either one and then click Next.

  • If this is your first customer order, then add information to create your Cisco Webex partner organization.
  • If you already have a partner account on Control Hub, then review your organization information.

    If you don’t recognize the organization, contact your Cisco representative.


Enter the customer organization Admin Email Address and then click Next.

A user can belong to only one Cisco Webex organization at a time.


Whenever you map a subscription order to a trial tenant, provide the same customer admin email that was used to create the Webex Contact Center trial.


Enter the Company Name and then select the Country.

Select a country that is authorized for Webex Contact Center sale as per the offer document. See the list of supported locations in the document Cisco Collaboration Flex Plan Contact Center Offer Description under the section Geographic Terms and Restrictions.

Based on the country selected, the customer’s Webex Contact Center tenant gets created in the appropriate data center. For the list of countries and its data center mapping, see the article Data Locality in Cisco Webex Contact Center.


If the customer organization already exists, then an option to select a country won’t be provided.


Choose either new or existing organization and then click Next.

  • If this is a new Cisco Webex organization, then confirm the customer information.
  • If this is an existing organization, then ensure that the customer organization displayed is the one you want to use.

    If you don’t recognize the organization or if the trial has expired, contact your Cisco representative.

    Whenever you map a subscription order to a trial tenant, verify the appropriate customer organization as configured in the Webex Contact Center trial.

Confirm that the customer and partner information is correct, and click Next.

A message appears confirming a successful completion of the order setup.

You can now set up the customer organization using either a partner or a customer administrator login as described in this article Get Started with Cisco Webex Contact Center.


Cisco recommends that partners complete the customer organization setup before handing over the contact center-specific administration tasks to customer administrators.

After the automatic provisioning of the Webex Contact Center tenant, optional features such as Voice, Conversational IVR, Campaign Management, and Workforce Optimization can be provisioned. You can contact to a Cisco representative on availability of these features.