Webex account activation user email not received.
I did not receive the Webex user account activation email.
How do I resend the Webex account activation email to a customer?
How do I troubleshoot an activation email not received issue?
To troubleshoot this issue:
- Verify the email is not in your spam/junk folder, and your mail server is not blocking mails from:
- webex.com
- em.webex.com
- Allow the following IP addresses:
- 142.0.167.102
- 142.0.167.103
- 142.0.167.104
- 147.253.211.216
- 147.253.211.217
To have an activation email resent to you:
- Navigate your web browser to: web.webex.com
- Enter the email address that was used for the Webex Online account, then press Continue.
- On the Sign in to Webex page, enter your password, then select Sign In.
- On the Your account is pending activation page, click on the Resend link.
Instructions for activating your account will be emailed to you.
Note: You will continue to get the Your account is pending activation message until your account is activated.
Note: You will continue to get the Your account is pending activation message until your account is activated.
If you are still not receiving your activation email, contact technical support.
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