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Dec 8, 2020 | view(s) | people thought this was helpful

'Incompatible Microphone' Error when Pairing a Device with Webex

'Incompatible Microphone' Error when Pairing a Device with Webex

Cause:

Microphones set to record at any other frequency that 48khz are not compatible with Webex proximity pairing, and users will see an "Incompatible Microphone error.

Solution:

Microsoft Windows

To fix the problem:

  1. Right-click on the speaker icon in the lower-right corner of your desktop screen: User-added image
  2. Click on Sounds.
  3. In the Recording tab, select your microphone, and click Properties:
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  1. Click the Advanced tab.
  2. Under Default Format, select 48000 Hz in the drop-down, then click Apply:
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  1. Then exit out of the Webex app and relaunch.

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