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'Incompatible Microphone' Error when Pairing a Device with Webex
Feedback?'Incompatible Microphone' Error when Pairing a Device with Webex
Cause:
Microphones set to record at any other frequency that 48khz are not compatible with Webex proximity pairing, and users will see an "Incompatible Microphone error.
Solution:
Microsoft Windows
To fix the problem:
- Right-click on the speaker icon in the lower-right corner of your desktop screen:
- Click on Sounds.
- In the Recording tab, select your microphone, and click Properties:
- Click the Advanced tab.
- Under Default Format, select 48000 Hz in the drop-down, then click Apply:
- Then exit out of the Webex app and relaunch.
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