Before you begin

You can monitor screen sharing capability to the in-call settings of the selected users, provide access for remote control, provision enabling video on desktop and mobile. You can also access administrative controls in the Webex App such as configure Move to meetings through Control Hub.

Administrators can use this setting from Control Hub to manage the in-call capability or use the administrative controls for key features in the Webex App for an individual user, a group of users, and at the organizational level. All Webex Calling administrators with partner administrators, customer administrators, or sales administrator privilege can configure these settings.

Settings that are configured for the organization level are automatically set for users. If the user has enabled user-level setting, then the user settings override the organization-level settings.

1

Sign in to Control Hub.

2

Go to Calling > Client Settings.

3

Select Cilent Settings and scroll to In-call feature access section.

4

Select the toggle to enable or disable the following options:

  • Sharing Content

    • Request control—allows users to request and gain control of others' shared content.

    • Give control—allows other users to take control of this user’s shared content. The toggle switch is ON, by default.

    • Screen sharing—allows sharing the screen at the user-level.

  • Video

    • Video on desktop—allows desktop users support video calling, and setting the default for answering calls with video on.

      Also the Answer calls with video option initiates the calls with video automatically. The toggle switch is ON and Answer calls with video on option is selected by default.

    • Video on mobile—allows mobile users support video calling, and setting the default for answering calls with video on.

      Also the Answer calls with video option initiates the calls with video automatically. The toggle switch is ON and Answer calls with video on option is selected by default.

  • Additional Features

    Move calls to meetings—allows users to move an active phone call to a full Webex Meeting along with all the participants.

    Display a call recording indicator for automatic recording—displays a visual indication to inform all participants in the meeting that the call is being recorded.

    Display calling dock—Provides access to a separate window to manage all phone calls.

    • For multi-line users only—this option includes shared lines, virtual lines, and executive assistant lines.

    • For all users

    The subcontrols are hidden, if the Display call dock toggle is set to OFF.

On configuring these settings for a user, you can make further modifications at the user level. User settings won’t automatically return to the organization’s default setting.

You can configure the user-group settings for an entire Organization through a Calling template. You can create a template and assign to a user-group. The configuration in the template applies to all users in the group. See Calling Templates for details.