September 22, 2021

We've released an update for Webex on Windows and Mac, see Webex | Release Notes to get information about the issue resolved with these releases. The following are the app versions that correspond to today's update.

  • Windows—41.9.0.20091

  • Mac—41.9.0.20091

September 20, 2021

We're planning to release an update for Webex on desktop in the coming days to include some improvements. We just wanted to let you know about this upcoming update, and we'll post again when the update is available.

September 7, 2021

  • We previously released Quick access to your organization's shortcuts, we've made a temporary change to this feature where the favicon used in the app will default to a globe icon or your admin can choose from a list of icons in Control Hub.

  • The following app versions correspond to today's releases. See Webex | Release Notes to get information about the issues resolved with these releases. We recently submitted the mobile apps to the app stores for review, and you'll be able to download them after they're approved and posted.

    • Windows—41.9.0.19961

    • Mac—41.9.0.19961

    • iPhone and iPad—41.9.0.1808

    • Android—41.9.0.182

September 1, 2021

Changes to Supported Operating Systems and Browsers

We've made some changes to what happens in January 2022 and April 2022, see below for more details.

In the October 2021 (41.10) release the following changes will happen:

  • Windows minimum supported OS changing to Windows 10

  • Mac minimum OS changing to MacOS 10.13

  • Web minimum supported Microsoft browser changing to last two major releases of Microsoft Edge

We will no longer provide bug fixes or updates for earlier operating systems or earlier browsers. To have the best experience possible, plan to upgrade your operating system or install the latest browsers.

On January 31, 2022, we will officially end of life support for operating systems earlier than Windows 10 on Windows and earlier than MacOS 10.13 on Mac and end of life support for Microsoft browsers earlier than Microsoft Edge.

At that time, you will still be able to sign in to the Webex app, however some workflows may not work if you are using an unsupported operating systems or earlier browsers.

In April 2022, you will no longer be able to sign in to the Webex app using any earlier operating systems or earlier browsers.

Your Personal Insights—Windows and Mac

Now you can get insights and analysis on how you are spending your time in meetings. You can set and achieve goals, see how your work-life balance can be improved, build better quality connections, and a more inclusive work experience for all.

See Webex | Personal Insights

Updated rating for Giphy—Windows, Mac, iPhone, iPad and Android

The Gifs available using Giphy in the app will be limited to G rated Gifs.

See Webex | Share Animated GIFs

Set a time to clear your custom status—Windows and Mac

Now you can choose a time for when your custom status is cleared. No more 3 hours of "gone to lunch" when you forget to reset your status.

See Webex | Set a Custom Status

New message area—Mac

We've rebuilt the message area to leverage some platform components. You'll see improvements to quality, performance, and a new accessibility experience in the message area.

See Webex | Messaging Accessibility Features and Webex | Copy and Paste Multiple Messages

Forward messages to someone new—iPhone, iPad, and Android

Want to share a message with somebody new? Forward a message directly to somebody that you haven't messaged before.

See Webex | Forward Messages

Swipe right to reply—iPhone and iPad

Swipe write and you can quickly start a thread, reply to a thread or reply to a message.

See Webex | Follow Conversations More Easily with Threads

Keyboard shortcuts—iPad

When you attach an external keyboard to your iPad, you can use the Webex keyboard shortcuts. To view a list of available shortcuts, simply hold down Command while you're in the app.

See Webex | Keyboard Navigation and Shortcuts

The calling service your administrator has set up for you determines which calling features you can use.

The following features apply to Unified CM, Webex Calling, and Calling hosted by a Service Provider

Disable video during calls—Windows, Mac, iPhone, iPad, and Android

Your administrator may not want you sharing your video during Webex calls. So, if you no longer see the video option when making a call, or the option to answer all incoming calls with video, it's quite likely that your administrator has disabled video for you.

Administrators of Unified CM can check out the Deployment Guide for more information. Administrators of Webex Calling can check out Enable or Disable Video for Calling in the Webex App.

Call a Webex Room Device without free calling—Windows, Mac, iPhone, iPad, and Android

If your administrator has disabled free calling for you, you can still call the video address of a Webex Room Device. Just search for the device from your Search bar and call from there.

See Webex | Find People, Spaces, Messages, Files, and Devices.

Fine tune the volume of your call and message notifications—Windows and Mac

You can adjust the volume of your ringer and alerts for incoming calls and messages from your Audio Settings in the app. After you change the volume, you can test it out to make sure it’s loud enough.

See Webex | Change Your Audio Settings.

The following features apply to Unified CM

Move around freely when you're on a call—Windows and Mac

When you're on a call and you need to change networks but want to keep the call in Webex, no need to worry; the change is made automatically without any interruption or effect to call quality.

Agent greetings for Contact Center—Windows and Mac

Feel prepared for each call and greet each caller with the same enthusiasm as your first call of the day. Agent greetings give you more time to gather resources and prepare tools while your pre-recorded message welcomes a caller, provides your name, and mentions additional relevant information—so you take the call from there.

See Contact Center Integration for Webex.

Your audio and video just got better—VDI (Windows and Linux)

We're continuing to optimize your audio and video in calls.

Floating mini window—Windows and Mac

When another app is in front of your Webex call or meeting, webex automatically shows the call or meeting in a floating mini window. You can manage this behavior in your settings.

See Webex | Hide the Floating Mini Window when Multitasking During a Call or Meeting.

To learn about what's new for full-featured meetings, see What's New for the Latest Channel of Webex Meetings.


If you subscribe to Webex from your Service Provider, your meetings in the Webex app are always full-featured. To learn about what's new for full-featured meetings, see What's New for the Latest Channel of Webex Meetings.

See what's up with people in your Participants list—iPhone, iPad, and Android

Filter the list to see who’s speaking or who’s raised their hand.

Enhanced audio icons in Participants list

See the following Help articles:

Search for that specific participant that you’re trying to find in a large meeting.

See Webex | Search for a Participant in a Meeting.

Prevent cohosts from inadvertently ending meetings—Windows and Mac

If you're a cohost and you want to leave a meeting, your options are clearer now. You can choose whether to end the meeting for everyone or just leave the meeting and have everyone carry on without you.

See Webex | Leave or End a Meeting

End-to-End Encryption (E2EE) for meetings—Windows, Mac, iPhone, iPad, and Android

You can schedule meetings from the Webex scheduler that are end-to-end encrypted. You can also start or join end-to-end encrypted meetings from the Webex app.

An indicator shows in the meeting and in the Meeting info to let participants know, at a glance, that the meeting is encrypted.

End-to-End Encryption indicator on desktop
End-to-End Encryption indicator on mobile

See End-to-End Encryption with Identity Verification for Webex Meetings

Meeting notifications—iPhone and iPad

Choose whether you receive reminders from Webex for upcoming meetings. Go to Settings > Notifications > Meetings > Meetings Notifications

If you're connected to a calendar app, such as Outlook, you may still receive notifications from those apps.

Floating mini window—Windows and Mac

When another app is in front of your Webex call or meeting, Webex automatically shows the call or meeting in a floating mini window. You can manage this behavior in your settings.

See Webex | Hide the Floating Mini Window When Multitasking During a Call or Meeting

Sync teams in Webex with Microsoft Office 365 groups—Windows, Mac, iPhone, iPad, and Android

When you create a team in Webex, you can choose to have an Office 365 group created at the same time. You can manage people in that space from Office 365, or save all your files in a Sharepoint folder that all the Webex team members have access to.

See Webex | Connect a Microsoft 365 Group to a Team

Webex for Government: Google Drive files in Webex—Windows, Mac, iPhone, iPad, and Android

When you use Webex for Government, now you can share, view, edit, and co-edit Google Drive files directly in Webex spaces.

See Webex | Integrate Your Google Drive Account

Microsoft Teams Integration: View Call History—Windows, Mac, iPhone, iPad, and Android

Missed a call and want to see who it was? Or, maybe you want to see a record of calls you've placed. You can see calls you've made, received, and missed with call history in the Microsoft Teams User Portal.

See Jabber Calling and Webex Calling

We're sharing details about our planned releases, but keep in mind that we might need to make changes to release dates and the features themselves.

Still coming in September 2021

Messaging

Webex for Government: Invite someone outside of your organization to spaces—Windows, Mac, iPhone, iPad, and Android

If there's someone you want to chat with that's not part of your Webex for Government organization, you can invite them as a guest in the Webex app. Your administrator must enable this feature for you.

Coming in October 2021

Calling

The following features apply to Unified CM, Webex Calling, and Calling hosted by a Service Provider:

Fine tune the volume of your call and message notifications—VDI (Windows and Linux)

You can adjust the volume of your ringer and alerts for incoming calls and messages from your Audio Settings in the app. After you change the volume, you can test it out to make sure it’s loud enough.

Disabled video during calls—VDI (Windows and Linux)

Your administrator may not want you sharing your video during Webex calls. So, if you no longer see the video option when making a call, or the option to answer all incoming calls with video, it's quite likely that your administrator has disabled video for you.

VDI support—Mac

The VDI plugin is now available on Mac.

Share the audio from your mobile device when sharing content—iPhone, iPad, and Android

You'll want to do this if you're playing a video as part of a presentation.

The following feature applies to Webex Calling and Calling hosted by a Service Provider:
Update your emergency location (U.S. users)—Windows and Mac

Webex knows when you change locations and prompts you to update your address. That way, if you make an emergency call from the app, emergency services receives accurate location information and can help you out in a timely manner.

This is a requirement of the Ray Baum's act that all U.S. companies must comply with starting in January 2022.

The following features apply to Unified CM:

Your supervisor can help out during live calls—VDI (Windows and Linux)

As a Contact Center agent, your supervisor can listen in on your calls and barge in during a call if you need help. Maybe someone is asking to speak to your manager or you're not sure how to answer a customer's question. Your supervisor can jump into your call and answer that question for you. Your administrator decides whether you're set up with this feature or not.

Be prepared for your next call—VDI (Windows and Linux)

As a Contact Center agent, you hear a pre-recorded message (whispering announcement) that gives you some background information about a caller so that you're prepared before you jump on your next call.

Your administrator decides whether you're set up with this feature or not.

Agent greetings for Contact Center—VDI (Windows and Linux)

Feel prepared for each call and greet each caller with the same enthusiasm as your first call of the day. Agent greetings give you more time to gather resources and prepare tools while your pre-recorded message welcomes a caller, provides your name, and mentions additional relevant information—so you take the call from there.

Meetings

Connect to a calendar—Windows and Mac

You can manage your meetings and events from your Microsoft 365 calendar directly in the Webex app. Connect to the calendar in the Meetings settings in the app and you'll see your meetings and events in the Meetings tab. If your admin has already set up your calendar for you, you won't be able to change it.

Optimize audio for your voice—Windows, Mac, and VDI (Windows)

Taking your meeting from a noisy environment like an open office or a coffee shop? Suppress all background talkers and noise and allow others to hear you better by selecting 'Optimize for my voice' during the meeting.

Optimize for my voice

Optionally, set this as the default for all your meetings in your audio settings.

Set in audio settings

Get the best audio quality during meetings—iPhone, iPad, and Android

You can change your audio connection during a meeting, regardless of how you originally joined. Switch between Use computer audio, Call me, or Call in.

Share the audio from your mobile device when sharing content—iPhone, iPad, and Android

You'll want to do this if you're playing a video as part of a presentation during a meeting.

Improved video layouts in large meetings—iPhone, iPad, and Android

You can now choose between Grid or Stack layout when you join a meeting that already has 25 participants.

Grid layout allows you to see the video of up to six people on an iPhone or Android phone or up to 25 meeting participants on an iPad or Android tablet. Stack layout shows whoever is speaking in the primary video below the thumbnail videos of up to six other participants.

Prevent cohosts from inadvertently ending meetings—iPhone, iPad, and Android

If you're a cohost and you want to leave a meeting, your options are clearer now. You can choose whether to end the meeting for everyone or just leave the meeting and have everyone carry on without you.

End-to-End Encryption (E2EE) for meetings—VDI (Windows and Linux)

You can schedule meetings from the Webex scheduler that are end-to-end encrypted. You can also start or join end-to-end encrypted meetings from the Webex app.

An indicator shows in the meeting and in the Meeting info to let participants know, at a glance, that the meeting is encrypted.

Security information

Stay connected to the conversation while you’re sharing content—VDI (Windows)

See the active speaker in a floating video panel while you’re sharing content. Move the floating panel around to make sure it doesn’t cover up anything on your screen.

Never lose track of your call or meeting window—VDI (Windows)

Sometimes it’s difficult to find the active call or meeting window when you’re multitasking. When the active call or meeting window is minimized or completely covered up by other application windows, a floating mini window now appears. Click the floating mini window to bring back the active call or meeting window.

Floating mini window

Integrations

Jira integration: Enhanced management of Webex spaces—Windows, Mac

Jira users can conveniently create a Webex Space at the same time they create a new ticket. Or they can link a space to an existing incident. Either way, they can choose to include everyone associated with the ticket (or select individuals), create as many spaces as they need, and link/unlink spaces as needed.

Zendesk integration: Enhanced management of Webex spaces—Windows, Mac

Zendesk users can conveniently create a Webex Space at the same time they create a new ticket. Or they can link a space to an existing incident. Either way, they can choose to include everyone associated with the ticket (or select individuals), create as many spaces as they need, and link/unlink spaces as needed.

Salesforce integration: Case/incident management support—Windows, Mac

Customer Service Representatives and IT HelpDesk Agents will be able to leverage Webex Meetings, Messaging, and Calling capabilities integrated with their service workflows.

Connect faster to your content management account—iPhone, iPad and Android

When you share a file or click to open a shared file from your content management system, you’re brought straight to the sign-in screen; reducing the number of steps needed to sign in. You’ll see this when you use Microsoft OneDrive and SharePoint, Box and Google Drive. For Microsoft OneDrive and SharePoint, you’ll also see this when you link a folder.

Mailchimp bot—Windows, Mac, iPhone, iPad and Android

Mailchimp is a web-based email marketing platform that allows you put your ideas in email newsletters and share it digitally with customers. You can also attract new subscribers using customized landing pages and forms to gather the data and know the customer happiness.

Gitlab bot—Windows, Mac, iPhone, iPad and Android

GitLab is a web-based open source Git repository manager that not only manages the code but also keeps the track of issues and version updates in the code files. Whether it’s an agile, a waterfall, or a conversational development model, GitLab deals with all your workflows seamlessly.

Bonusly bot—Windows, Mac, iPhone, iPad and Android

Bonusly is a peer reward platform that allows you to communicate, collaborate, and reward your colleagues on a daily basis. These meaningful rewards will help you in creating recognition-rich company culture, thus increasing employee engagement and retention.

August 26, 2021

We've released an update for Webex on Windows and Mac, see Webex | Release Notes to get information about the issue resolved with these releases. The following are the app versions that correspond to today's update.

  • Windows—41.8.0.19868

  • Mac—41.8.0.19868

August 19, 2021

Changes to Supported Operating Systems and Browsers

In the October 2021 (41.10) release the following changes will happen:

  • Windows minimum supported OS changing to Windows 10

  • Mac minimum OS changing to MacOS 10.13

  • Web minimum supported Microsoft browser changing to last two major releases of Microsoft Edge

We will no longer provide bug fixes or updates for earlier operating systems or earlier browsers. To have the best experience possible, plan to upgrade your operating system or install the latest browsers.

In the January 2022 (42.1) release, we will officially end of life support for operating systems earlier than Windows 10 on Windows and earlier than MacOS 10.13 on Mac and end of life support for Microsoft browsers earlier than Microsoft Edge.

At that time, you will no longer be able to sign in to the Webex app using any earlier operating systems or earlier browsers.

August 18, 2021

We're planning to release an update for Webex on Windows and Mac in the coming days to include some improvements. We just wanted to let you know about this upcoming update, and we'll post again when the update is available.

August 9, 2021

The following app versions correspond to today's releases. See Webex | Release Notes to get information about the issues resolved with these releases.

  • Windows—41.8.0.19732

  • Mac—41.8.0.19732

August 5, 2021

We have a few things to tell you about today:

  • We're planning to release the Webex app for Windows and Mac a little later this month. We just wanted to let you know about this change, and we'll post again when the release is available.

  • Due to a mandatory update to our services, you won't be able to sign in using older versions of Webex, for more information, see Webex | Release Notes.

  • We recently submitted the mobile apps to the app stores for review, and you'll be able to download them after they're approved and posted. The following app versions correspond to today's mobile releases. See Webex | Release Notes to get information about the issues resolved with these releases.

    • iPhone and iPad—41.8.0.1680

    • Android—41.8.0.192

Set sound notifications for different message types—Windows and Mac

Personalize your message notifications. Choose a notification sound for incoming messages in your group spaces, direct spaces, and in spaces you've added to your favorites list.

See Webex | Set Notifications for All Spaces

New illustrations in Webex—Windows, Mac, iPhone, iPad, and Android

As part of Webex's new brand, we are pleased to introduce refreshed illustrations in our apps. These illustrations represent a huge leap forward in the visual language of Webex and convey the seamlessness and vibrancy of our entire suite of products. We hope you love the changes as much as we do!

Webex supports OS high contrast setting—Windows and Mac

When you set your OS high contrast setting, Webex picks up that setting and shows the high contrast color palette you've selected.

See Webex | Change the Color Theme

View keyboard shortcuts in the app—Windows and Mac

You can view and search through a list of the most commonly used keyboard shortcuts directly in the app.

See Webex | Keyboard Navigation and Shortcuts

Webex iOS meeting widget—iPhone and iPad

Get a quick glance at your upcoming meetings from your home screen with the Webex iOS widget! When a meeting is about to start, tap the green Join button to open Webex and immediately join the meeting. The widget is available on iPhone and iPad devices on iOS 14 and later.

See Webex | Add a Meeting Widget

The calling service your administrator has set up for you determines which calling features you can use.

The following features apply to Unified CM, Webex Calling, and Calling hosted by a Service Provider

Stay connected to the conversation while you’re sharing content—Windows and Mac

See the active speaker in a floating video panel while you’re sharing content. Move the floating panel around to make sure it doesn’t cover up anything on your screen.

See Webex | Share Your Screen or Application in a Meeting.

Never lose track of your call or meeting window—Windows and Mac

Sometimes it’s difficult to find the active call or meeting window when you’re multitasking. When the active call or meeting window is minimized or completely covered up by other application windows, a mini floating window now appears. Click the mini floating window to bring back the active call or meeting window.

Click the mini floating window

See Webex | Get Back to Your Call or Meeting Window after Multitasking.

Pick multiple applications to share—Windows and Mac

No need to stop sharing one application to start sharing another. Choose more than one application to share at a time.

Share content

See Webex | Share Your Screen in a Phone Call.

Improved video performance—Windows

You’ll notice improved performance during a call or meeting, and when you’re sharing content.

The following features apply to Unified CM

Faster failover—VDI (Windows and Linux)

Webex can now detect failure faster, whether it's a controlled shutdown, node failure, or network failure, and seamlessly fail over to a backup path so your productivity isn't affected.

Share your screen during a video call—iPhone and Android

You've been able to share your screen on your desktop app and now you can on your mobile app too.

Switch your call from Webex to your mobile phone app—iPhone and Android

When you're on an active call in Webex and you want to take your call on the run, just switch your call from Webex to your mobile phone app. You maintain connectivity and call quality with only a short pause in your call while you make the quick switch from More .

See Webex | Switch Your Call to Your Mobile Phone App.

Your administrator must enable this feature for your mobile phone number. You can change your number from your Self Care Portal.

Move around freely when you're on a call—iPhone and Android

When you're on an active call and you need to change networks but want to keep the call in Webex, no need to worry; the change is made automatically without any interruption or effect to call quality.

The following feature applies to Call on Webex and Webex Calling

Let Someone Else Control Your Computer—Windows and Mac

Want help troubleshooting a problem? Just hop on a call or jump into a space and share your screen. You can then grant that person control of your computer and watch the person's mouse move over your screen. They can even use keyboard shortcuts to move around your app. When they're done, you can take back that control at anytime.

See Webex | Provide or Request Remote Desktop Control.

The following feature applies to Calling hosted by a Service Provider

Same call history, different platform—Windows, Mac, iPhone, iPad, and Android

Your call history synchronizes across your desktop and mobile apps as well as your desk phone. So, you can see the call you made from your computer in the call history of your mobile app.

See Webex | View Your Call and Meeting History.

Your administrator can go to the Webex for Cisco BroadWorks Solution Guide to get the information they need to set up unified call history.

To learn about what's new for full-featured meetings, see What's New for the Latest Channel of Webex Meetings.


If you subscribe to Webex from your Service Provider, your meetings in the Webex app are always full-featured. To learn about what's new for full-featured meetings, see What's New for the Latest Channel of Webex Meetings.

See what's up with people in your Participants list—Windows and Mac

Filter the list to see who’s speaking or who’s raised their hand. Search for that specific participant that you’re trying to find in a large meeting.

See Webex | See Who's Speaking in a Meeting, Webex | See Who Has Their Hand Raised in a Meeting, and Webex | Search for a Participant in a Meeting

When you hover over a participant's name, a menu provides more options, such as chat.

See Webex | Manage Participants in Your Meeting

It’s easy to tell when someone’s joined the meeting by phone because a visual indicator now shows on their profile picture.

The audio icons for the active speaker and participants who are on mute now have a new look.

See Webex | Get Details About Meeting Participants

Enhanced participants list

Stay connected to the conversation while you’re sharing content—Windows and Mac

See the active speaker in a floating video panel while you’re sharing content. Move the floating panel around to make sure it doesn’t cover up anything on your screen.

See Webex | Share Your Screen or Application in a Meeting

Maximize your view when someone’s sharing content—Windows, Mac, and VDI (Windows)

When you’re viewing shared content in full-screen view, you can now resize the floating panel that shows the videos of meeting participants. Make the panel smaller to see more of the shared content. Make the panel bigger to see more of the meeting participants.

See Webex | Switch Between Shared Content and Speaker in a Call or Meeting

Never lose track of your call or meeting window—Windows and Mac

Sometimes it’s difficult to find the active call or meeting window when you’re multitasking. When the active call or meeting window is minimized or completely covered up by other application windows, a mini floating window now appears. Click the mini floating window to bring back the active call or meeting window.

Click the mini floating window

See Webex | Get Back to Your Call or Meeting Window after Multitasking

Easily invite others to a meeting by copying the meeting info—iPhone, iPad, and Android

Meeting information, including meeting link, meeting number, and phone numbers are available at the top of the meeting window. Copy the information to invite others to the meeting.

Copy meeting information

See Webex | Copy Meeting Information to Send to Others

Pick multiple applications to share—Windows and Mac

No need to stop sharing one application to start sharing another. Choose more than one application to share at a time.

Share content
You're sharing multiple applications

See Webex | Share Your Screen or Application in a Meeting

Improved video performance—Windows and Mac

You’ll notice improved performance during a call or meeting, and when you’re sharing content.

Express yourself without saying a word—VDI (Windows)

Animated reactions let meeting participants express themselves without saying anything in a meeting. Cheer on the speaker with the clapping hands reaction or appreciate a joke with the haha reaction. Get a sense of the audience's response by asking participants to give a quick thumbs up or thumbs down.

Send a reaction
Reaction in a meeting

See Webex | Use Reactions in Your Meetings

Send feedback using hand gestures—VDI (Windows)

As a meeting participant, simply motion to your camera and your hand gestures will automatically be recognized, and the reaction will be sent! Gestures include giving a thumbs up, giving a thumbs down, applauding with your hands, and raising your hand in the meeting.

Recognize hand gestures
Gesture in a meeting

See Webex | Use Reactions in Your Meetings

Put the Webex Assistant to work for you—VDI (Windows)

As a meeting host, use the AI-powered Webex Assistant to capture meeting highlights and take notes, action items, and reminders. Use voice commands to chat with the Webex Assistant in natural language, just like you would with a real assistant.

Webex Assistant for Meetings

See Webex Assistant for Webex Meetings

The Webex Assistant allows participants to translate meetings from English to 100+ languages, including Spanish, French, German, Mandarin, Portuguese, Arabic, Russian, Dutch, and Japanese.

Choose language for translation

See Real-Time Translation in Webex Meetings and Webex Events (New)

Get the best audio quality during meetings—VDI (Windows)

You can change your audio connection during a meeting, regardless of how you originally joined. Switch between Use computer audio, Call me, or Call in.

See Webex | Switch Audio Settings During a Meeting

Jira Integration: Manage incident tickets in a Webex space—Windows, Mac, and Web browser

Create a Webex space for a Jira ticket to funnel all ticket related information into one space. All users associated with the ticket are automatically notified by email when a new or existing space is created.

See Webex for Jira

Manage Jira incident tickets in a Webex Space

Zendesk Integration: Manage incident tickets in a Webex space—Windows, Mac, and Web browser

Create a Webex space for a Zendesk ticket to funnel all ticket related information into one space. All users associated with the ticket are automatically notified by email when a new or existing space is created.

See Webex for Zendesk

Manage Zendesk incident tickets in a Webex space

One Button To Join Microsoft Teams Meetings—Windows, Mac, iPhone, and Android

Join your Microsoft Teams meeting right from the reminder window using your connected device or from the Webex app.

See Join a Microsoft Teams meeting from Webex Boards, Room devices, and Desk Pros with WebRTC

Quick Access to Your Organization's Shortcuts—Windows and Mac

Administrators can configure custom shortcuts for your organization, which appear in the left-hand navigation. Hover over the icon to see if it's something that interests you. Click the shortcut icon to open an embedded view right in the app.

See Manage Custom Shortcuts on the Side Menu of the Webex App

Improved sharing with Microsoft OneDrive and SharePoint—iPhone, iPad, and Android

We released this on desktop in March and it's now coming on mobile. Fewer steps to share Microsoft OneDrive and SharePoint files in a space. Attach a file and let everyone in the space have access. When new people join the space, give them access too right from space. No need to go outside Webex to do this anymore.

See Webex | Share Files from Microsoft OneDrive or SharePoint Online and Webex | Reshare Files from Microsoft OneDrive or SharePoint Online

Connect faster to your content management account—Windows and Mac

When you share a file or click to open a shared file from your content management system, you’re brought straight to the sign-in screen; reducing the number of steps needed to sign in. You’ll see this when you use Microsoft OneDrive and SharePoint, Box and Google Drive. For Microsoft OneDrive and SharePoint, you’ll also see this when you link a folder.

July 7, 2021

The following app versions correspond to today's releases. See Webex | Release Notes to get information about the issues resolved with these releases. We recently submitted the mobile apps to the app stores for review, and you'll be able to download them after they're approved and posted.

  • Windows—41.7.0.19440

  • Mac—41.7.0.19440

  • iPhone and iPad—41.7.0.1566

  • Android—41.7.0.198

See your meetings at a glance—Windows, Mac, iPhone, iPad, and Android

Meetings are always visible in the spaces list, regardless of any space filters you've set. See all your upcoming and ongoing meetings listed in the spaces list. However, when you use message filters (such as @mentions or flags), you won't see the meetings in the spaces list.

See Webex | Filter Your Spaces and Content

Set a time to clear your custom status—iPhone, iPad, and Android

Now you can choose a time for when your custom status is cleared. No more 3 hours of "gone to lunch" when you forget to reset your status.

See Webex | Set a Custom Status

Share space links—iPhone, iPad, and Android

Need to quickly send a link to a space? Now you can by @mentioning a space, you can also copy the space link ( tap > Info > Copy space link) If people are in the space or part of that space's team, they'll see the space name, otherwise they'll see the longer link.

See Webex | Send a Space Link

Link activity—iPhone, iPad, and Android

Quickly find and access any links posted in a space in one central location. This is already available on Windows and Mac and now you can use it on mobile too!

See Webex | View all Links Shared in a Space

View and edit your profile—iPhone, iPad, and Android

Preview your profile and see how everyone else sees it. You can also edit the information that's shown.

See Webex | Edit Your Profile

Set notifications for different message types—Android

Choose how you want to receive notifications for incoming messages in direct spaces and in group spaces. Select a notification tone, set your device to vibrate, or choose if you want to see the notification at the top of the screen.

See Webex | Set Notifications for All Spaces

The calling service your administrator has set up for you determines which calling features you can use.

Below, we've indicated which calling service each new feature applies to. If you're not sure what calling service you have, see Webex | Find Out What Calling Service You Have.

The following feature applies to Unified CM, Webex Calling, and Calling hosted by a Service Provider

More headset support—Windows and Mac

We continue to add support for more types of headsets. Now, you can use EPOS Enterprise Headsets in your calls.

See Webex | Details about Headset Support

Share content more quickly with the new keyboard shortcuts—Windows and Mac

We’ve added shortcuts for start share, stop share, pause share, resume share, and more.

See Webex | Keyboard Navigation and Shortcuts

The following features apply to Unified CM

Your supervisor can help out during live calls—Windows

As a Contact Center agent, your supervisor can listen in on your calls and barge in during a call if you need help. Maybe someone is asking to speak to your manager or you're not sure how to answer a customer's question. Your supervisor can jump into your call and answer that question for you.

Your administrator decides whether you're set up with this feature or not.

See Contact Center Integration for Webex

Be prepared for your next call—Windows

As a Contact Center agent, you hear a pre-recorded message (whispering announcement) that gives you some background information about a caller so that you're prepared before you jump on your next call.

Your administrator decides whether you're set up with this feature or not.

See Contact Center Integration for Webex

To learn about what's new for full-featured meetings, see What's New for the Latest Channel of Webex Meetings.

Express yourself without saying a word—Windows, Mac, iPhone, iPad, and Android

Animated reactions let meeting participants express themselves without saying anything in a meeting. Cheer on the speaker with the clapping hands reaction or appreciate a joke with the haha reaction. Get a sense of the audience's response by asking participants to give a quick thumbs up or thumbs down.

Send a reaction
Reaction in a meeting

See Webex | Use Reactions in Your Meetings

Send feedback using hand gestures—Windows and Mac

As a meeting participant, simply motion to your camera and your hand gestures will automatically be recognized, and the reaction will be sent! Gestures include giving a thumbs up, giving a thumbs down, applauding with your hands, and raising your hand in the meeting.

Recognize hand gestures
Gesture in a meeting

See Webex | Use Reactions in Your Meetings

Put the Webex Assistant to work for you—Windows, Mac, iPhone, iPad, and Android

As a meeting host, use the AI-powered Webex Assistant to capture meeting highlights and take notes, action items, and reminders. Use voice commands to chat with the Webex Assistant in natural language, just like you would with a real assistant.

Webex Assistant for Meetings

See Webex Assistant for Webex Meetings

The Webex Assistant allows participants to translate meetings from English to 100+ languages, including Spanish, French, German, Mandarin, Portuguese, Arabic, Russian, Dutch, and Japanese. This feature is an add-on for the Webex Assistant.

Choose language for translation

See Real-Time Translation in Webex Meetings and Webex Events (New)

Share content more quickly with the new keyboard shortcuts—Windows and Mac

We’ve added shortcuts for start share, stop share, pause share, resume share, and more.

See Webex | Keyboard Navigation and Shortcuts

Optimize shared content for text or video— iPhone, iPad, and Android

When you’re connected to a video device and want to start sharing from your mobile device, you can now optimize the shared content for text or video.

See Webex | Share Content Wirelessly to Cisco Webex Devices

See more people at a time—iPhone, iPad, and Android

Enjoy the new Grid and Focus layouts when you join meetings on your mobile device. You see a 5 × 5 grid (or up to 25 people) on your tablet and a 2 × 2 or 2 × 3 grid (or up to six people) on your phone, depending on your screen size.

The menu bar and meeting controls hide automatically after a few seconds to maximize the view for video and shared content so you can see it more clearly. Tap the screen to unhide the menu bar and meeting controls.

See Webex | Change Your Video Layout During a Meeting

Names now hidden in video thumbnails—iPhone, iPad, and Android

People's names are now hidden in the thumbnail videos. But, if you don't know everyone in the meeting, you can still show their names.

See Webex | Show or Hide Names in Thumbnail Videos

Mural Boards in Webex Spaces—Windows and Mac

If a picture's worth a thousand word, then a Mural board must be worth a couple million. Mural’s advanced co-creation and whiteboarding with Webex brings powerful visual collaboration to all your Webex spaces.

See Webex | Mural Integration for Webex.

The Webex App with a Mural board added as a tab. The Mural board shows a conversational design graph on the left, and sticky notes in different categories on the right.

Miro Integration with Webex—Windows, Mac, iPhone, iPad, and Android

Miro, Miro on the wall, who’s the best collaborator of all? You are with the Miro integration! Add any Miro board or create a Miro board as a tab in any space.

See Webex | Miro Integration for Webex and Enable or Disable Webex Tabs

Miro as a tab in a Webex Space. The Miro board shows sticky notes and some line charts.

Box File Links are included in Meeting Invites—Windows and Mac

Quickly access Box files from meeting invites. When you start or schedule a meeting from Box, the Box file’s shared link is included in the meeting invite.

See Webex | Collaborate on Files with Box

Share a Box File in an Existing Space—Windows and Mac

You can share files directly to Webex spaces from Box. The files you share from Box are added as tabs so everyone is just a click away from the file.

See Webex | Collaborate on Files with Box

Name Look-up for Adding Co-workers to a Webex Meeting or Webex Space from Box—Windows, Mac, and Web Browser

We're making it easier to invite your co-workers using the Share in Webex app for Box. With this enhancement, you can easily add co-workers to a Webex meeting or space by typing their names. As you start typing, matching names display and you can select from the list.

You'll be able to identify which co-workers are already collaborators on the Box file. You'll also receive alerts of people who're invited but don't have file access. You can opt to provision their access seamlessly as part of setting up a Webex meeting or space.

See Webex | Collaborate on Files with Box

Slack and Webex Custom Status—Windows, Mac, iPhone, iPad, and Android

Take the guess work out of your Slack status. If you have a custom status like 'on PTO' but then join a Webex meeting, your status will change to in a Webex meeting' for the duration of the meeting. Your status changes back to what you had originally once the meeting is over.

See Webex | Set a Custom Status

June 23, 2021

We originally communicated that hosts would be able to schedule Webex meetings from the Meetings calendar with the May release. However, this feature isn't available for Webex for Government sites currently but will be available in the near future.

June 16, 2021

We've started the auto update for our June release, we will begin rolling this out to existing customers today. In this release, you'll notice the new Webex logo updated on your desktop app. There is no change to the desktop versions, the June app version for Windows and Mac is 41.6.1.19162

June 8, 2021

Introducing the Webex Suite and Branding

We're committed to leading you through this new era of hybrid work with the introduction of all new Webex Suite.

Plus, we're excited to share our new Webex brand and logo. See these details to learn when to expect to see these changes in your app.

The following app versions correspond to today's releases:

  • Windows—41.6.1.19162

  • Mac—41.6.1.19162

  • iPhone and iPad—41.6.1

  • Android—41.6.1

Supported versions of Webex—Windows, Mac, Android, iPhone and iPad

Due to a mandatory update to our services, from July 31, 2021, if your Webex app version is earlier than our January 2021 release 41.1.0.*, you will not be able to sign into the app. You must upgrade to a version that is later than 41.1.0.*

June 4, 2021

Changes to Supported Windows Operating Systems

In the October 2021 (41.10) release, the minimum supported Windows operating system will change to Windows 10. We will no longer provide bug fixes or updates for earlier operating systems. To have the best experience possible, plan to upgrade your operating system.

In the January 2022 (42.1) release, Cisco Webex will officially end of life support for Windows operating systems earlier than Windows 10. At that time, you will no longer be able to sign in to the Webex app using any earlier operating systems.

June 2, 2021

The following app versions correspond to today's releases. See Webex | Release Notes to get information about the issues resolved with these releases. We recently submitted the mobile apps to the app stores for review, and you'll be able to download them after they're approved and posted.

  • Windows—41.6.0.19119

  • Mac—41.6.0.19119

  • iPhone and iPad—41.6

  • Android—41.6

Activate your personal cloud device—Windows, Mac, iPhone, iPad, and Android

Need an activation code? Look no further. You can now get that code right from Webex instead of having to leave the app to go to settings.webex.com.

See Webex | Generate an Activation Code for Your Personal Cloud Device.

From the Devices window, under My Devices, you can see a link for Generate an activation code.

Put a pin in it—Windows, Mac, iPhone, iPad, and Android

Stay up to date with important messages in a space. Everyone can pin, unpin, and view everyone's pinned messages in the space.

See Webex | Pin Messages in a Space

Share space links—Windows and Mac

Need to quickly send a link to a space? Now you can by @mentioning a space, you can also copy the space link ( > Copy space link) If people are in the space or part of that space's team, they'll see the space name, otherwise they'll see the longer link.

See Webex | Send a Space Link

The calling service your administrator has set up for you determines which calling features you can use.

Below, we've indicated which calling service each new feature applies to. If you're not sure what calling service you have, see Webex | Find Out What Calling Service You Have.

The following features apply to Unified CM, Webex Calling, and Calling hosted by a Service Provider

Added support for Chromebooks

Call is now supported on both ARM and x86 Chromebooks​. With this update, you can also be signed in on your Chromebook and Android mobile device at the same time.

Virtual cameras now supported in calls—Windows and Mac

During a call, you can now choose to use a virtual camera, if your administrator allows them. Use a virtual camera, such as an application, driver, or software, to create an overlay of video, images, or feeds.

See Webex | Select a Virtual Camera for Calls or Meetings.

Move a call into a meeting—VDI (Windows and Linux)

When you're in a call with someone who's internal or external to your organization, you can take advantage of advanced meetings features such as transcriptions, real-time translations, notes, action items, recordings, and whiteboarding. Just move that call into a full-featured meeting. Before moving the call into a meeting, you can even invite other people into the discussion.

Your administrator must enable this feature for you. Administrators can check out the Deployment Guide for information about how to set up this feature.

See Webex | Move a Call into a Meeting.

When you click More options while you're in a call, you see an option to Invite and meet.

Troubleshooting just got easier—VDI (Windows and Linux)

You can now access detailed diagnostic information such as memory and CPU usage, configuration information about meetings, calling, and devices, as well as call statistics. You can share that information with your administrator so they can help resolve any issues you may be experiencing.

See Webex | Troubleshoot Your Connection Issues with the Diagnostics Tool.

Preview of shared content—VDI (Windows and Linux)

When you share content, you now see a preview of the content. You're able to make sure that you’re sharing only what you want and that everyone can see it.

We also enhanced the Share content screen, making it easier for you to find the content that you want to share.

See See Webex | Share Your Screen in a Phone Call.

Record your phone calls—VDI (Windows and Linux)

Your administrator determines how much control you have over recording your calls. Depending on your setup, your incoming and outgoing calls may be recorded automatically or you may be able to decide which calls you want to record. When a call is being recorded, that recording continues whether you move the call to another device, merge the call with another active call, or make a conference call. You're presented with a visual indicator letting you know when a call is being recorded.

See Webex | Record Your Phone Calls.

Use a virtual or blurred background in your calls—VDI (Windows and Linux)

Blurring your background makes your surroundings appear out of focus so people can't see what's going on behind you. Or maybe you just want to make it look like you're on a beach soaking up the sun. You can replace your surroundings with one of the preset backgrounds or an image of your own.

See Webex| Use-a-Virtual-or-Blurred-Background-in-Calls-and-Meetings.

Shared content is automatically optimized—VDI (Windows)

We’ll automatically optimize your shared content for text, image, or video. Or you can choose to optimize for text and images or motion and video. It’s all up to you.

See See Webex | Share Your Screen During a Phone Call.

The following feature applies to Unified CM

PSTN calling for mobile app users in India—iPhone, iPad, and Android

You can make that call when you can't be on the corporate network. The Webex mobile app gives you the option to use your device's calling app instead.

To learn about what's new for full-featured meetings, see What's New for the Latest Channel of Webex Meetings.

Virtual cameras now supported in meetings—Windows and Mac

During a meeting, you can now choose to use a virtual camera, if your administrator allows them. Use a virtual camera, such as an application, driver, or software, to create an overlay of video, images, or feeds.

See Webex | Select a Virtual Camera for Calls or Meetings

Get the best audio quality during meetings—Windows and Mac

You can change your audio connection during a meeting, regardless of how you originally joined. Switch between Use computer audio, Call me, or Call in.

See Webex | Switch Audio Settings During a Meeting

Improved video layouts in large meetings—Windows and Mac

You can now choose between Grid or Stack layout when you join a meeting that already has 25 participants.

Grid layout allows you to see the video of up to 25 meeting participants on each page. Stack layout shows whoever is speaking in the primary video below the thumbnail videos of up to six other participants.

See Webex | Change Your Video Layout During a Meeting

It’s never been easier to pass the torch—Windows, Mac, iPhone, iPad, and Android

Need to leave a meeting early and forget to assign the host role to someone else? No worries. Webex reassigns the host role automatically.

See Webex | Leave or End a Meeting

Join experience has been refreshed—iPhone, iPad, and Android

When you join a meeting, you’ll notice that the look and feel of your meeting controls in the preview window have been updated. Some of the changes to this window include your ability to choose a virtual background.

See Webex | Join a Meeting

Shared content is automatically optimized—VDI (Windows)

We’ll automatically optimize your shared content for text, image, or video. Or you can choose to optimize for text and images or motion and video. It’s all up to you.

See Webex | Share Your Screen or Application in a Meeting

Use a virtual or blurred background in your meetings—VDI (Windows and Linux)

Blurring your background makes your surroundings appear out of focus so people can't see what's going on behind you. Or maybe you just want to make it look like you're on a beach soaking up the sun. You can replace your surroundings with one of the preset backgrounds or an image of your own.

See Webex | Use a Virtual or Blurred Background in Calls and Meetings

Preview of shared content—VDI (Windows and Linux)

When you share content, you now see a preview of the content. You're able to make sure that you’re sharing only what you want and that everyone can see it.

We also enhanced the Share content screen, making it easier for you to find the content that you want to share.

See Webex | Share Your Screen or Application in a Meeting

Nothing to see here—VDI (Windows and Linux)

As an attendee, your video can be stopped by the host if you had to step away or if there’s something distracting in your background.

See Webex | Turn Off Your Video During a Meeting or Call

No self view when your video is off—VDI (Windows and Linux)

During a meeting, your self view used to show your profile picture when your video was turned off. Now, your self view no longer shows when your video is off.

Use the Watercooler bot to catch up with teammates—Windows, Mac, iPhone, iPad, and Android

Do you ever miss hanging out and chatting with your co-workers at the watercooler? Even if you’re not back in the office, you can still get back to the watercooler! The watercooler bot encourages team bonding by pairing up teammates for regular, lighthearted conversations. Bring back some office culture and add the Watercooler bot to any space.

See Webex | Watercooler Bot

The watercooler bot in a space with two teammates, Dominic and Ellie. The watercooler bot asked What's the best thing you ate recently. Dominic replies, Nice to meet you Ellie, I had some great sushi recently..

Google Drive files in Webex—Windows, Mac, iPhone, iPad, and Android

Do you use Google Drive for files storage? Now you can share, view, edit, and co-edit Google Drive files directly in Webex spaces.

See Webex | Integrate Your Google Drive Account

May

May 28, 2021

We've made an update to the May version of Webex for Mac. See Webex | Release Notes to get information about the issues resolved. This update is not currently available with auto-update, you can download this update from https://www.webex.com/downloads.html. The following is the app version that correspond to today's update.

  • Mac—41.5.0.19072

May 24, 2021

We've released an update for Webex on Windows and Mac, see Webex | Release Notes to get information about the issues resolved. The following are the app versions that correspond to today's update.

  • Windows—41.5.0.18911

  • Mac—41.5.0.18911

May 21, 2021

We've released updates for the March version of Webex for Windows and Mac. These updates are available for organizations that have enabled the Custom update schedule setting in Cisco Webex Control Hub. The following are the app versions that correspond to today's updates:

  • Windows—41.3.0.18986

  • Mac—41.3.0.18986

May 18, 2021

We've released updates for the April version of Webex for Windows and Mac. These updates are available for organizations that have enabled the Custom update schedule setting in Cisco Webex Control Hub. The following are the app versions that correspond to today's updates:

  • Windows—41.4.0.18737

  • Mac—41.4.0.18737

May 14, 2021

We're planning to release an update for Webex on Windows and Mac in the coming days to include some improvements. We just wanted to let you know about this upcoming update, and we'll post again when the update is available.

May 11, 2021

The following app versions correspond to today's releases, we've updated the desktop app version for May. See Webex | Release Notes to get information about the issues resolved with these releases. We recently submitted the mobile apps to the app stores for review, and you'll be able to download them after they're approved and posted.

  • Windows—41.5.0.18815

  • Mac—41.5.0.18815

  • iPhone and iPad—41.5

  • Android—41.5

Webex app on Linux

For the Linux users/community, we are pleased to announce that Webex is now bringing you messaging, meeting, and one-to-one calling for at work and educational settings. All the core Webex capabilities in a single app are supported to help you seamlessly collaborate. This is just the beginning; support for advanced calling and a full-featured meeting experience will be added in the upcoming releases. The .deb and .rpm packages are now available on the Webex downloads page.

See Webex for Linux

May 4, 2021

We have a few important things to tell you about today:

  • Our May update will be rolled out to existing customers starting May 11, 2021. If you want to check what's included in this update prior to your organization getting auto-updated, you can download this update for Mac and Windows today from https://www.webex.com/downloads.html.

  • Updates for our mobile apps will be available in the app stores starting on May 11.

  • On May 14, we’ll be enabling full-featured meetings for all customers who have both Webex app and the Webex Meetings app.

For more information on the issues resolved, see Webex | Release Notes. The following are the app versions that correspond to today's update.

  • Windows—41.5.0.18787

  • Mac—41.5.0.18787

Mark as unread—Windows, Mac, iPhone, iPad, and Android

Mark a message as unread and come back to it later. Ideal for when you're switching spaces and want to remember where you left off. The space still shows your read receipt.

See Webex | Mark a Message as Unread

Move between spaces you've visited—Windows and Mac

No need for total memory recall, we’ve added a history of the spaces you’ve been in. Use the arrows to move back and forward between spaces and then hold the arrow to view your history.

See Webex | Move Between Your Visited Spaces or Tabs

Choose your default tab—Windows and Mac

Do you have a preference? Set that tab as your default, it’ll be the first tab you see when the app opens. Your administrator can also choose the default tab for you.

See Webex | Select a Landing Screen

Mobile phone numbers on contact cards—Windows and Mac

Now you can use Webex to quickly find your contacts' mobile phone numbers. Just view the person's contact card to see their mobile phone numbers.

See Webex | Verify Who You're Contacting

The calling service your administrator has set up for you determines which calling features you can use.

Below, we've indicated which calling service each new feature applies to. If you're not sure what calling service you have, see Webex | Find Out What Calling Service You Have.

The following features apply to Unified CM, Webex Calling, and Calling hosted by a Service Provider

Control your video from your Webex Desk Camera shutter—Windows and Mac

When you slide the shutter on your Webex Desk Camera during a call, the camera immediately stops or starts sending your video. A video icon in the app reflects whether your video is on or off.

See Use Cisco Webex Desk Camera with Webex and Webex Meetings.

Troubleshooting just got easier—Windows and Mac

You can now access detailed diagnostic information such as memory and CPU usage, configuration information about meetings, calling, and devices, as well as call statistics. You can share that information with your administrator so they can help resolve any issues you may be experiencing.

See Webex | Troubleshoot Your Connection Issues with the Diagnostics Tool.

Shared content is automatically optimized—Windows and Mac

We’ll automatically optimize your shared content for text, image, or video. Or you can choose to optimize for text and images or motion and video. It’s all up to you.

See Webex | Share Your Screen During a Phone Call.

Stopping your screen share just got a little easier—Android, iPhone, and iPad

We’ve made it easier for you to know when you’re sharing you screen, and we added a Stop Sharing button so you can stop sharing from within the app.

See Webex | Share Your Screen During a Phone Call.

The following feature applies to Webex Calling and Unified CM

Your audio and video just got better—Windows and Mac

We're continuing to optimize your audio and video in calls.

The following feature applies to Unified CM

Faster failover—Windows, Mac, iPhone, iPad, and Android

Webex can now detect failure faster, whether it's a controlled shutdown, node failure, or network failure, and seamlessly fail over to a backup path so your productivity isn't affected.

To learn about what's new for full-featured meetings, see What's New for the Latest Channel of Webex Meetings.

Full-Featured Meetings—Windows, Mac, Android, iPhone, and iPad

When you join a Webex scheduled or Personal Room meeting, you’ll now get access to full-featured meetings, which offer you our most comprehensive set of meetings features.

See Webex | Full-Featured Meetings

Post meeting summary—Windows, Mac, Android, iPhone, and iPad

We started rolling out this feature in April, and we will continue to roll it out through July.

Play back your meeting recordings without leaving the app. Hosts get notified when a meeting recording is available. View available recordings in the new Recordings tab in your calendar or directly in the space. Share recordings with people or spaces.

See Webex | View Your Meeting Recordings, Webex | Share Your Meeting Recordings

Schedule Webex meetings right from the app!—Windows and Mac

No need to go outside the app to schedule your standard and Personal Room meetings. Add important meeting details, check the availability of the attendees, and send out the invites.

You'll see the meetings on your Webex calendar with different week views so you can plan your week.

Need to make changes? Just edit or cancel the meeting from the calendar and send the invite again.

Schedule a meeting

See Webex | Schedule a Meeting from the Meetings Calendar

Shared content is automatically optimized—Windows and Mac

We’ll automatically optimize your shared content for text, image, or video. Or you can choose to optimize for text and images or motion and video. It’s all up to you.

Automatically optimize shared content

See Webex | Share Your Screen or Application in a Meeting

Maintain Meeting Quality—Windows and Mac

With our new connection and CPU usage indicators, it’s easier to tell how your meeting is performing based on network and system conditions. We’ll make sure you maintain good meeting quality, or prompt you to make changes that’ll help improve your meetings experience.

Meeting quality indicator—Poor connection

Stopping your screen share just got a little easier—Android, iPhone, and iPad

We’ve made it easier for you to know when you’re sharing you screen, and we added a Stop Sharing button so you can stop sharing from within the app.

See Webex | Share Your Screen or Application in a Meeting

Nothing to see here—Windows, Mac, Android, iPhone, and iPad

As an attendee, your video can be stopped by the host if you had to step away or if there’s something distracting in your background.

See Webex | Turn Off Your Video During a Meeting or Call

No self view when your video is off—Windows and Mac

During a meeting, your self view used to show your profile picture when your video was turned off. Now, your self view no longer shows when your video is off.

Cisco Webex Expert On Demand—Windows and Mac

Webex Expert On Demand helps frontline workers equipped with AR (augmented reality) voice-command glasses reach remote experts. Release 1.8 includes improved annotation, enhanced imaging, support in 15 languages, and more!

The view the user sees while wearing the Expert On Demand Headset. Annotate, Undo, Done, and discard are at the bottom.

See Cisco Webex Expert On Demand.

Webex integration with Salesforce—Windows, Mac, iPhone, iPad, and Android

Get everything you need from Webex without leaving Salesforce. Consolidate the customer interactions that matter into one place. Access Webex features with context provided by the Salesforce record itself or the Salesforce homepage. See messages or make calls anytime with the global component.

Salesforce window showing Webex integrations

See Collaborate with Webex in Salesforce.

Davra Integration for Interim Simultaneous Interpretation—Windows and Mac

Interim Simultaneous Interpretation via a 3rd party integration with Davra will be available until the Simultaneous Interpretation feature is available directly within the desktop app later this year.

  • Hosts can schedule meetings with multiple language channels.

  • Attendees will be able to select the language they want to hear during the meeting.

  • Multiple interpreters per language can join so they can rotate during the meeting.

See Davra Integration: Interim Simultaneous Interpretation

Work faster with Webex in Box—Windows and Mac

Need to collaborate live on a Box document? Start or schedule a Webex meeting or share content in a Webex space, without leaving Box. The new Webex integration with Box enables face-to-face communication and easy content sharing, so that you can focus on getting your job done faster. Check with your IT or Box Admin if you don’t see Share file with Webex in your Box account.

The share in Webex menu ina box account.

See Webex | Collaborate on Files with Box

Share Box files on mobile—iPhone, iPad, and Android

You can now share, preview, and view Box files from the Webex mobile app.

Box sharing options from the Webex mobile app.

Slack Integrations for Public and Private Channel—Windows, Mac, iPad, and Android

Slack administrators for organizations with the Webex integration will now have the ability to set up a 'Private Channel to use Personal Room meetings only' -when that option is selected (by typing the bot command: /webexconfig enable_personal_room_privacy), then the behavior will be as follows:

  • When Slack users in a Private Channel click Start an Instant Meeting, the instant meeting will use their personal room to create the meeting.

  • When Slack user in a Public Channel click Start an Instant Meeting, the instant meeting will schedule a regular Webex Meeting.

See Install and Set Up Cisco Webex Meetings for Slack.

April 22, 2021

We've released an update for Webex on Windows and Mac, see Webex | Release Notes to get information about the issues resolved. The following are the app versions that correspond to today's update.

  • Windows—41.4.0.18629

  • Mac—41.4.0.18629

April 16, 2021

We've released an update for Webex on Windows and Mac, see Webex | Release Notes to get information about the issues resolved. The following are the app versions that correspond to today's update.

  • Windows—41.4.0.18595

  • Mac—41.4.0.18595

April 13, 2021

We're planning to release an update for Webex on Windows and Mac in the coming days to include some improvements. We just wanted to let you know about this upcoming update, and we'll post again when the update is available.

April 7, 2021

The following app versions correspond to today's releases. See Webex | Release Notes to get information about the issues resolved with these releases. We recently submitted the mobile apps to the app stores for review, and you'll be able to download them after they're approved and posted.

  • Windows—41.4.0.18516

  • Mac—41.4.0.18516

  • iPhone and iPad—41.4

  • Android—41.4

Support for Macs with M1 chips—Mac

Webex and Webex Meetings will now support Apple computers with the M1 silicon processors without requiring you to run Webex with Rosetta (emulator). You will have better performance and experience by running the specific version of the app built for this configuration. The installer for this configuration is available on the Webex downloads page now.

Forward messages to someone new—Windows and Mac

Want to share a message with somebody new? Forward a message directly to somebody that you haven't messaged before.

See Webex | Forward Messages

Removal of my threads—Windows and Mac

You'll notice My threads has disappeared from your space header. We've listened to your feedback on a number of it's limitations. We're currently looking into alternative options to make catching up on your threads easier.

Outlook integration—Windows and Mac

If you’re having any issues with integrating Outlook with the Webex app, you can review the status in the Health checker (Help > Health checker).

See Webex | Test Your Connection with the Health Checker, Webex | Connect Your Microsoft Outlook Account

Shortcodes for emojis—Windows

Want a faster way to add your favorite emojis? Just type a colon ":" in the message compose area followed by at least two other characters to see the emoji popup.

See Webex | Shortcodes for Emojis

The calling service your administrator has set up for you determines which calling features you can use.

Below, we've indicated which calling service each new feature applies to. If you're not sure what calling service you have, see Webex | Find Out What Calling Service You Have.

The following features apply to Unified CM, Webex Calling, and Calling hosted by a Service Provider

Dial pad in Webex—Windows, Mac, Android, iPhone, and iPad

Anyone can call another Webex user in the app. But, to call someone outside of the app using their phone number, you need to be set up with one of our calling services. If you click and see the dial pad, you know that you've been set up with a phone service and can use the dial pad to call anyone with a phone number. If you don't see a dial pad in the app, it means you can't make phone calls but you can still call anyone who has Webex.

See Webex | Supported Calling Options.

Preview of shared content—Windows and Mac

When you share content, you now see a preview of the content. You're able to make sure that you’re sharing only what you want and that everyone can see it.

We also enhanced the Share content screen, making it easier for you to find the content that you want to share.

See Webex | Share Your Screen in a Phone Call.

Pause and resume while sharing content—Windows and Mac

When you’re sharing content but want to do something quickly on your computer without everyone watching, temporarily pause the share and then resume it when you’re ready.

Pause and resume sharing

See Webex | Share Your Screen in a Phone Call or Webex | Share Your Screen Without Calling.

Maximize what you see when content is shared—Windows and Mac

Show the thumbnail videos of the participants in a floating window that you can move around, so it doesn’t cover up what’s being shared.

Choose to have the floating window in grid view, active speaker view, or minimized.

See Webex | Switch Between Shared Content and Speaker in a Call or Meeting.

More menu has a new look—Android, iPhone, and iPad

We’ve redesigned the More More menu in calls and meetings so it’s easier to find what you’re looking for. Features are now organized into General and Advanced options.

Share better quality video—Android

Send 720p HD video by default during your call or meeting. Need to save bandwidth? Toggle it off from your video settings.

See Webex | Turn Off High Definition Video.

The following features apply to Unified CM

Authorization codes—Windows, Mac, iPhone, iPad, and Android

Your administrator may require you to enter an authorization code when you make a call so they can track your calls for billing purposes.

Move a call into a meeting—Windows and Mac

When you're in a call with someone who's internal or external to your organization, you can take advantage of advanced meetings features such as transcriptions, real-time translations, notes, action items, recordings, and whiteboarding. Just move that call into a full-featured meeting. Before moving the call into a meeting, you can even invite other people into the discussion.


Your administrator has to enable this feature for you. Administrators can check out the Deployment Guide for information about how to set up this feature.

See Webex | Move a Call into a Meeting.

Just sign in once—iPhone, iPad, and Android

If you have Single Sign-On (SSO) on your mobile device, you just need to sign in to Webex once, regardless of whether you're using a virtual private network (VPN) or Cisco Mobile and Remote Access (MRA). Just confirm with your administrator that you have the right version of Unified CM (Unified CM 12.5 SU4 and Expressway X14).

To learn about what's new for full-featured meetings, see What's New for the Latest Channel of Webex Meetings.

5 × 5 equals 25 people you can see at once—Windows and Mac

Choose the grid layout to see thumbnail videos of up to 25 people in your meeting.

Grid layout

See Webex | Change Your Video Layout During a Meeting.

Preview of shared content—Windows and Mac

When you share content, you now see a preview of the content. You're able to make sure that you’re sharing only what you want and that everyone can see it.

We also enhanced the Share content screen, making it easier for you to find the content that you want to share.

See Webex | Share Your Screen or Application in a Meeting.

Pause and resume while sharing content—Windows, Mac

When you’re sharing content but want to do something quickly on your computer without everyone watching, temporarily pause the share and then resume it when you’re ready.

Pause and resume sharing

See Webex | Share Your Screen or Application in a Meeting.

Maximize what you see when content is shared—Windows and Mac

Show the thumbnail videos of the participants in a floating window that you can move around, so it doesn’t cover up what’s being shared.

Choose to have the floating window in grid view, active speaker view, or minimized.

See Webex | Switch Between Shared Content and Speaker in a Call or Meeting.

Stay connected with audio-only mode—Android, iPhone, and iPad

Listen in to your meetings even when you’re multitasking or driving. In audio-only mode, your video stops, so you’ll stay focused and save the battery life of your device.
Audio-only mode

See Webex | Turn On Audio-Only Mode.

More menu has a new look—Android, iPhone, and iPad

We’ve redesigned the More More menu in calls and meetings so it’s easier to find what you’re looking for. Features are now organized into General and Advanced options.

Share better quality video—Android

Send 720p HD video by default during your call or meeting. Need to save bandwidth? Toggle it off from your video settings.

See Webex| Turn Off High Definition Video.

March 11, 2021

The following app versions correspond to today's update on the download site for Webex on Windows and Mac. See Webex | Release Notes to get information about the issue resolved with these releases.

  • Windows—41.3.0.18191

  • Mac—41.3.0.18191

March 2, 2021

The following app versions correspond to today's releases. See Webex | Release Notes to get information about the issues resolved with these releases. We recently submitted the mobile apps to the app stores for review, and you'll be able to download them after they're approved and posted.

  • Windows—41.3.0.18143

  • Mac—41.3.0.18143

  • iPhone and iPad—41.3

  • Android—41.3

New files experience—Windows and Mac

The improved file experience makes navigating files faster and easier. You can easily drag and drop files into the chat window, switch between list view and grid view, and other quality and visual improvements.

See Webex | View or Download Files Shared in a Space

Moderate team spaces—Windows, Mac, Android, iPhone, and iPad

Bring the moderator experience to your team spaces. You can now control who can join the team spaces you moderate, add existing moderator options to these team spaces, and move moderated spaces into a team.

See Webex | Moderate a Space, Webex | Move a Space into a Team

The calling service your administrator has set up for you determines which calling features you can use.

Below, we've indicated which calling service each new feature applies to. If you're not sure what calling service you have, see Webex Teams | Find Out What Calling Service You Have.

Unified CM, Webex Calling, and Calling hosted by a Service Provider

Enter a 9-digit code to connect to a device—Windows, Mac, iPhone, iPad, and Android

If you're visiting another organization and can't sign into their network in order to connect to a device, you're in luck. You can now find the 9-digit code that's on the device and then enter it in the app to complete the connection.

See Webex | Manually Connect to Cisco Webex Devices.

Call phone numbers and video addresses from Search—Windows and Mac

You can go to Search, meet, and call, enter a phone number or video address, and then press Enter to make the call.

See Webex | Call Anyone with a Phone Number and Webex | Call Anyone Using their Name, Email Address, or Video Address.

New regulations in China—iPhone and iPad

If you're in China and you get a call while your mobile device is locked, you need to unlock your phone and then tap the call notification to answer the call.

See Webex | Answer a Call.

Unified CM

Record your phone calls—Windows, Mac, iPhone, iPad, and Android

Your administrator determines how much control you have over recording your calls. Depending on your setup, your incoming and outgoing calls may be recorded automatically or you may be able to decide which calls you want to record. When a call is being recorded, that recording continues whether you move the call to another device, merge the call with another active call, or make a conference call. You're presented with a visual indicator letting you know when a call is being recorded.

See Webex | Record Your Phone Calls.

Webex Calling and Calling hosted by a Service Provider

Search and call non-user entities—Windows, Mac, iPhone, iPad, and Android

You can now search for things like auto attendants and hunt groups, and then call them right from Search. Just make sure your administrator makes them available to you first.

To learn about what's new for full-featured meetings, see What's New for the Latest Channel of Webex Meetings.

Names now hidden in video thumbnails—Windows and Mac

People's names are now hidden in the thumbnail videos. But, if you don't know everyone in the meeting, you can still show their names.

See Webex | Show or Hide Names in Thumbnail Videos.

Layout menu has a fresh new design—Windows and Mac

We’ve redesigned the Layout menu, making it easier to switch between Grid, Stack, and Side by side layouts.

Refreshed layout menu

See Webex | Change Your Video Layout During a Meeting.

Moderated unmute mode—Windows, Mac, iPhone, iPad, and Android

Control who can be heard in a Webex meeting with Moderated unmute mode. Now you can directly unmute attendees, like young students, who can’t unmute themselves.

Moderated unmute mode

See Webex | Unmute Someone Directly in Moderated Unmute Mode.

Leaving is easy—Windows and Mac

As a host, you can quickly reassign the host role to another participant if you choose to leave the meeting while it’s still going on. As an attendee, it’s now easier to leave a meeting when paired to a video system that has other participants paired to it.

Leave meeting

See Webex | Leave or End a Meeting.

Improved sharing with Microsoft OneDrive and SharePoint—Windows and Mac

Fewer steps to share Microsoft OneDrive and SharePoint files in a space. Attach a file and let everyone in the space have access. When new people join the space, give them access too right from space. No need to go outside Webex to do this anymore.

See Webex | Share Files from Microsoft OneDrive or SharePoint Online and Webex | Reshare Files from Microsoft OneDrive or SharePoint Online

Easy share pop up in Webex

Webex Calling for Microsoft Teams Integration

Separate audio and video Webex call buttons—Windows, Mac, iPhone, iPad, and Android

Choose whether to make an audio or a video call. That's right! You don't need to worry about those bad hair days anymore. When you make any type of call to another person, you get to choose whether to start your call with video or not.

Dial Pad optimization for IVR calls—Windows, Mac, iPhone, iPad, and Android

Press '0' for the Operator, press '1' for Accounts... Now you can access the dial pad when in an audio or video call, giving you full Dual Tone Multi Frequency (DTMF) support to navigate any Interactive Voice Response (IVR) systems.

Fore more information, see Cisco Webex Calling for Microsoft Teams

Twitter alerts in Webex

Twitter alerts in Webex—Windows, Mac, iPhone, iPad, and Android

Staying up to date with your Twitter in Webex has never been easier. You can quickly set up alerts for new direct messages, replies, and even tweets from specific accounts to any group or individual message in Webex.

For more information, see Webex | Twitter Bot

Twitter notifications in Webex

February 25, 2021

We initially communicated that the feature, preview of shared content, would be available in 41.2. However, it will be available in a future release.

Preview of shared content—Windows and Mac

When you share content, you now see a preview of the content. You're able to make sure that you’re sharing only what you want and that everyone in the meeting can see it.

We also enhanced the Share content screen, making it easier for you to find the content that you want to share.

February 11, 2021

We've released an update for Webex on Windows and Mac, see Webex | Release Notes to get information about the issues resolved. The following are the app versions that correspond to today's update.

  • Windows—41.2.0.17979

  • Mac—41.2.0.17979

February 5, 2021

We're planning to release an update for Webex on Windows and Mac during the week starting February 8th. We just wanted to let you know about this upcoming update, and we'll post again when the update is available.

February 3, 2021

The following app versions correspond to today's releases. See Webex | Release Notes to get information about the issues resolved with these releases. We recently submitted the mobile apps to the app stores for review, and you'll be able to download them after they're approved and posted.

  • Windows—41.2.0.17887

  • Mac—41.2.0.17887

  • iPhone and iPad—41.2

  • Android—41.2

Right click to copy link—Windows

You can now right-click directly on a link in the message area to get a copy option in the right-click menu. You don't need to highlight the link first.

The calling service your administrator has set up for you determines which calling features you can use.

Below, we've indicated which calling service each new feature applies to. If you're not sure what calling service you have, see Webex Teams | Find Out What Calling Service You Have.

Unified CM, Webex Calling, and Calling hosted by a Service Provider

Clean up your call history—Windows, Mac, iPhone, iPad, and Android

After you’ve returned a missed call, you can delete the call from your call history. We're also helping you reduce clutter by implementing a limit so that your call history only shows the last 200 calls over the last 30 days.

See Webex | View Call and Meeting History.

Turn off call notifications when you're in a call or meeting—Windows and Mac

Reduce distractions when you're in a call or meeting. You can mute notifications for incoming calls so that you don't see or hear someone calling you. If you have voicemail set up, they can leave you a message and you can return important calls later. The call still shows up in your spaces list and your call history.

See Webex | Turn Off Notifications for Incoming Calls.

Press your spacebar to temporarily unmute yourself—Windows and Mac

Muted but want to say something quickly? To unmute your microphone temporarily, press and hold down the Spacebar. When you're finished talking, let go of the Spacebar and you're back on mute.

See Webex | Unmute Yourself Temporarily.

Call option broken up into Audio Call or Video Call—Windows

Previously, when you wanted to call someone from your Spaces list or call history, you could right-click their name and click Call. It was unclear though, whether the call would use audio only or have video as well. No more guessing games. Now, you have the option to click Audio Call or Video Call and the call goes through as a Webex call.

Worried about background noise in your call or meeting?—iPhone, iPad, and Android

Don’t be. Join your meetings and calls without worrying about noisy keyboards, doorbells, or online learning happening in the next room.

See Webex | Remove Background Noise in Calls and Meetings.

Play your music like it’s meant to be heard—iPhone, iPad, and Android

Want to play music during your meeting or call? Music mode preserves your microphone's original sound when using your computer for audio, making virtual concerts or music lessons even better.

See Webex | Turn on Music Mode in Calls and Meetings.

Webex Calling and Webex hosted by Service Providers

Park and retrieve your phone calls—Windows, Mac, iPhone, iPad, and Android

You can park a call on one device and you or someone else can retrieve the call from another device.

See Webex | Park and Retrieve Phone Calls.

Unified CM

Automatically share your location in the case of an emergency—Windows, Mac, iPhone, iPad, and Android

If your administrator turns on location monitoring for you and you call emergency services from Webex (for example, 911), your location is automatically shared with emergency responders.

Hear a tone with automatic answering—Windows and Mac

When your administrator sets you with up the automatic answering feature, you're automatically connected to incoming calls. When you hear a tone (zip tone), you'll know that you're connected to a new call and that a customer is listening.

Administrators can get more information about automatic answering in the Deployment Guide for Calling in Webex (Unified CM).

Calling hosted by Service Providers

To learn about what's new for full-featured meetings, see What's New for the Latest Channel of Webex Meetings.

Turn off call notifications when you're in a meeting—Windows and Mac

Reduce distractions when you're in a meeting. You can mute notifications for incoming calls so that you don't see or hear someone calling you. If you have voicemail set up, they can leave you a message and you can return important calls later. The call still shows up in your spaces list and your call history.

See Webex | Turn Off Notifications for Incoming Calls.

Worried about background noise in your call or meeting?—iPhone, iPad, and Android

Don’t be. Join your meetings and calls without worrying about noisy keyboards, doorbells, or online learning happening in the next room.

See Webex | Remove Background Noise in Calls and Meetings.

Play your music like it’s meant to be heard—iPhone, iPad, and Android

Want to play music during your meeting or call? Music mode preserves your microphone's original sound when using your computer for audio, making virtual concerts or music lessons even better.

See Webex | Turn on Music Mode in Calls and Meetings.

See yourself in grid layout—Windows and Mac

During a meeting, your self view shows as the first thumbnail video in the Grid layout.

If you prefer, you can show your self view in a floating window.

See Change Your Self-View Video Preference.

Preview your video when joining a meeting in a space—Windows and Mac

You can preview your video while waiting to join a meeting in a space.

Cohost support—Windows, Mac, iPhone, iPad, and Android

As a host, you can assign a cohost within a Webex meeting. A cohost can make it easier to manage the meeting, especially when there are many attendees.

Cohosts can perform the following functions in a meeting:

  • Mute and unmute individual attendees

  • Mute and unmute all attendees

  • Record the meeting

  • Admit people from the lobby

  • Remove an attendee from a meeting

  • Lower a raised hand

  • Assign the presenter role to another attendee

  • End the meeting

Cohosts who you assign when you schedule meetings from your Webex site can also start a meeting.

See Webex | Add or Remove a Cohost from a Meeting.

Automatic notification when talking on mute—Windows and Mac

Forgot to unmute before talking? If you're using Use computer for audio and start to talk while muted, the message, "You're muted. Unmute yourself to speak." now lets you know.

You're muted message

Allow attendees to unmute themselves—Windows, Mac, iPhone, iPad, and Android

When you mute all attendees in a Webex meeting, those attendees can manually unmute themselves. While this is great for smaller, more conversational meetings, you may need more control in larger meetings or in a virtual classroom environment.

Hosts and cohosts can now choose whether attendees can unmute themselves in a Webex meeting. When Allow attendees to unmute themselves is unchecked, attendees can't unmute themselves until the host or cohost allows them to. Any attendee who joins the meeting is also muted on entry.

See Webex | Mute or Unmute Other People in a Meeting.

Mute participants on entry—Windows, Mac, iPhone, iPad, and Android

When you host a large Webex meeting, you can reduce the noise you hear when people join the meeting by muting participants on entry. When you select Mute All and uncheck Allow attendees to unmute themselves, Mute on entry is now turned on, by default. When you select Unmute All, Mute on entry is turned off, by default. You can still choose to turn on or turn off Mute on entry independently.

Mute on entry is only available when Allow attendees to unmute themselves is unchecked.

See Webex | Mute or Unmute Other People in a Meeting.

Raise your hand when you have a question—Windows, Mac, iPhone, iPad, and Android

If you have a question during a Webex meeting but the host or cohost has muted you and you aren't allowed to unmute yourself, you can select Raise hand to notify the host or cohost. A raised hand appears next to your name in the participants list. The host or cohost can then allow you to unmute yourself.

Raise hand is only available when Allows attendees to unmute themselves is unchecked.

See Webex | Raise Your Hand in a Meeting and Webex | View Attendees with Their Hands Raised in a Meeting.

Press spacebar to temporarily unmute—Windows and Mac

Muted but want to say something quickly? To unmute your microphone temporarily, press and hold down the Spacebar. When you're finished talking, let go of the Spacebar and you're back on mute.

You're temporarily unmuted message

See Webex | Unmute Yourself Temporarily.

Improved meeting notifications—Windows and Mac

Meeting notifications now include a green Join or Start button.

Meeting notification

PagerDuty Bot—Windows, Mac, iPhone, iPad, and Android

We’ve created a PagerDuty bot to unlock the ability to create, acknowledge, and resolve PagerDuty incidents directly in a space. You can automatically generate a focused incident space to ensure everyone stays up to date with incident statuses and progress.

Outlook Alerts for Microsoft Office 365—Windows, Mac, iPhone, iPad, and Android

Stay on top of your inbox with notifications in Webex from the Outlook Alerts for Microsoft Office 365 bot. With this update you’ll be able to receive notifications for important emails and outlook calendar invitations. You can set up rules to receive emails in Webex, maybe emails from a specific customer or emails with a particular subject. Create a Webex space for each customer where you and your team can focus on responding to them. The Outlook Alerts bot does it all! Check it out here: https://apphub.webex.com/teams/applications/outlook-alerts-for-microsoft-office-365

January 27, 2021

We've released an update for Webex on Windows and Mac, see Webex | Release Notes to get information about the issues resolved. The following are the app versions that correspond to today's update.

  • Windows—41.1.0.17740

  • Mac—41.1.0.17740

January 25, 2021

We're planning to release an update for Webex on Windows and Mac in the coming days to include some improvements. We just wanted to let you know about this upcoming update, and we'll post again when the update is available.

January 13, 2021

We've released updates for the October and November versions of Webex for Windows and Mac. These updates include maintenance fixes and are available for organizations that have enabled the Custom update schedule setting in Cisco Webex Control Hub. The following are the app versions that correspond to today's updates.

  • October: 40.10.1.17576

  • November: 40.11.0.17575

January 12, 2021

The following app versions correspond to today's releases. See Webex Teams | Release Notes to get information about the issues resolved with these releases. We recently submitted the mobile apps to the app stores for review, and you'll be able to download them after they're approved and posted.

  • Windows—41.1.0.17621

  • Mac—41.1.0.17621

  • iPhone and iPad—41.1

  • Android—41.1

January 6, 2021

We've updated the app versions for December for Windows and Mac. The following app versions correspond to today's release. See Webex | Release Notes to get information about the issues resolved with these releases.

  • Windows—40.12.0.17554

  • Mac—40.12.0.17554

Edit messages with attachments—Windows, Mac, iPhone, iPad, and Android

Now you can edit your messages even if they originally included attachments, such as whiteboards, files, or GIFs. For now, you won’t be able to make any changes to the attachments, just the message itself.

The calling service your administrator has set up for you determines which calling features you can use.

Below, we've indicated which calling service each new feature applies to. If you're not sure what calling service you have, see Webex Teams | Find Out What Calling Service You Have.

Unified CM, Webex Calling, and Calling hosted by a Service Provider

Control the audio and video of your device—Windows, Mac, iPhone, iPad, and Android

When you're connected to a device, you can mute your device or control the volume and your video without leaving Webex. When you're in a call, simply access your device panel in the app header and adjust your audio and video from there.

See Webex | Control your Device Audio and Video During a Call or Meeting.

Call history improvements—Windows, Mac, iPhone, iPad, and Android

We’ve streamlined your call history to make it easier to see more relevant details about your calls. Your call times appear right in the history now instead of in the details.

See Webex | View Call and Meeting History.

Test your sound before making or answering a call—Windows and Mac

You can test your speaker and microphone before jumping into a call to make sure your audio is the best it can be.

See Webex | Test your Audio Before a Call or Meeting.

View progress of Cisco headset upgrades—Windows and Mac

When you choose to upgrade the version of your Cisco headset to the latest release, you can now see the status of that upgrade in real-time.

See Upgrade Your Headset to the Latest Release on Webex.

Call someone's phone number from a message—iPhone and iPad

If someone posts their phone number in a space, you can tap the number to call them. No need to copy and paste the number, write it down, or memorize it; You can make the call right from there and the call is completed by your phone app.

See Webex | Call Anyone with a Phone Number.

Unified CM

Park and retrieve your phone calls—Windows, Mac, iPhone, iPad, and Android

You can park a call on one device and you or someone else can retrieve the call from another device.

See Webex | Park and Retrieve Phone Calls.

Choose where you want your call controls to appear—Windows and Mac

For all of your incoming calls, you can choose the setting that pushes your call control window to the front automatically so it's readily available. Alternatively, if you don't need access to any of those call controls, you can always keep that window hidden or just when a call is put on hold on a shared line.

See Webex | Choose when Your Call Control Window Pops Up.

Monitor an agent’s call for quality assurance—Windows

Supervisors can silently monitor customer calls in a call center to ensure the quality of the customer service provided by the agent.

See Contact Center Integration for Webex.

To learn about what's new for full-featured meetings, see What's New for the Latest Channel of Webex Meetings.

Improved Layout Control—Windows and Mac

A new Layout button allows you to change your video layout in a meeting. The video layouts include Grid, Stack, Side by side, and Full-screen view. The new Side by side video layout allows you to see the active speaker and videos of other participants in a side-by-side view.

See Webex | Change Your Video Layout During a Meeting.

Music Mode Enhancements—Windows and Mac

You can now turn on or turn off music mode in a meeting by clicking the drop-down in the Mute button. When music mode is turned on, you see a musical note in the Mute button.

See Webex | Enable or Disable Music Mode.

Control the audio and video of your device—Windows, Mac, iPhone, iPad, and Android

When you're connected to a device, you can mute your device or control the volume and your video without leaving Webex. When you're in a meeting, simply access your device panel in the app header and adjust your audio and video from there.

See Webex | Control Your Device Audio and Video During a Call or Meeting.

Test your sound before joining a meeting—Windows and Mac

You can test your speaker and microphone before jumping into a meeting to make sure that your audio is the best it can be.

See Webex | Test Your Audio Before a Call or Meeting.

December 10, 2020

We've updated the app versions for December for Windows and Mac.

The following app versions correspond to today's release. See Webex | Release Notes to get information about the issues resolved with these releases.

  • Windows—40.12.0.17322

  • Mac—40.12.0.17322

December 8, 2020

Webex Teams is now the all new Webex

We’re renaming Webex Teams, but don’t worry, you’re still getting everything you got with Webex Teams and more. Both the desktop and mobile app names have been updated in today’s release. The logo will stay the same and we won’t be making any changes to the Webex Meetings app right now.

For more information, see the all new Webex.

Webex 2021 release dates

In 2021, we are changing when we release Webex. Webex will release on the first Tuesday of every month instead of the last Thursday. For January only, we have an exception and plan to release on the 12th.

Changes to What’s New

We’ve moved things around a bit in this article to make it easier to find info that you need. In Announcements, we’ll include updates or tell you about changes that impact the entire app (like UI changes). Specifics about features related to meetings, messaging, and calling fill out most of the details each month.

We’ll be posting an update about what’s coming in the next month about 2 weeks before its release. For January, we plan to post an update by December 22.

Updated app versions

The following app versions correspond to today's releases. See Webex | Release Notes to get information about the issues resolved with these releases. We recently submitted the mobile apps to the app stores for review, and you'll be able to download them after they're approved and posted.

  • Windows—40.12.0.17293

  • Mac—40.12.0.17293

  • iPhone and iPad—40.12

  • Android—40.12

Set a Cover Photo for Your Profile and Spaces—Windows and Mac

For a personal touch, choose a background image for your profile, contact card, and spaces. You can select from a set of predefined images, but we’re planning to add support for custom images soon.

For more information, see Update a Space Name, Picture, and Cover Image.

Seasonal Emoji Reactions—Windows and Mac

To add some festive cheer, we're giving reactions a seasonal makeover. You'll see these changes for all reactions on Windows and Mac from December 8 to January 7. (On mobile, reactions use the Android or iOS emojis so we aren't updating those reactions.)

If you'd prefer to turn this option off, contact feature-feedback@cisco.com before December 10.

This is only available using the December release builds.

Extended Do Not Disturb Options—Windows and Mac

You can now enjoy your vacations and holidays uninterrupted. We've introduced some new options for you to set your status to Do Not Disturb (DND) for 7 or 14 days​. Once set, you won't receive any notifications on desktop or mobile.

For more information, see Let People Know You're Busy.

Reactions Limit Increased—iPhone and iPad

We've increased the number of times you can react to a single message from two to three! Happy reacting!

For more information, see Add Emoji Reactions to Messages.

Full-Featured Meetings

For new customers and existing customers who opted in for the full-featured meetings experience from the Webex app, you’ll get features such as breakout sessions, live streaming, and recording transcripts. For more information, see Get Started with Webex.

To learn about what's new for full-featured meetings, see What's New for the Latest Channel of Webex Meetings.

Schedule, Start, Join, Repeat!

You’re meeting virtually more than ever and need one place to start, schedule, and join your meetings. With your new calendar, you can start a meeting right away or join someone else’s. If you need to schedule a meeting for later, you can do that too, with connections to your Outlook and Google calendars.

Settings for Meetings

We’ve made the meetings settings from the Webex Meetings desktop app available in the Webex app. You’ll be able to set your default Webex site, see details about your Personal Room, and choose the default audio and video for your meetings right from the Webex app.

November 25, 2020

The following app versions correspond to today's releases. See Webex Teams | Release Notes to get information about the issues resolved with these releases. We recently submitted the mobile apps to the app stores for review, and you'll be able to download them after they're approved and posted.

  • Windows—40.11.0.17133

  • Mac—40.11.0.17133

  • iPhone and iPad—40.11.0.180

  • Android—40.11.1.227

November 19, 2020

Birthday Bot—Windows, Mac, iPhone, iPad, and Android

We’ve created a super easy way to keep track of and celebrate birthdays within your team with a new Birthday Bot! Check it out here: https://apphub.webex.com/messaging/applications/birthdaybot-cisco-systems.

November 17, 2020

Make it Easy to Find Important Content in Your Spaces—Windows and Mac

We've made a change to tabs with website shortcuts, this feature is now enabled by default. To disable this feature for your organization, see Disable Tabs with Website Shortcuts for Webex Teams

November 9, 2020

We've released an update for Webex on Windows, see Webex Teams | Release Notes to get information about the issues resolved. The following is the app version that correspond to today's update.

  • Windows—40.10.1.16961

November 5, 2020

We're planning to release an update for Webex Teams on Windows in the coming days to include some improvements. We just wanted to let you know about this upcoming update, and we'll post again when the update is available.

November 4, 2020

We've released an update for Webex on Mac, see Webex Teams | Release Notes to get information about the issues resolved. The following is the app version that correspond to today's update.

  • Mac—40.10.1.16903

Choose a New, More Colorful, Theme—Windows, Mac, iPhone, iPad, and Android

Add more color to your views by choosing one of the new themes—Bronze, Jade, and Lavender. Find these new themes in your settings, along with the Light and Dark themes you already had.

See Webex Teams | Change the Color Theme.

Reactions Limit Increased—Windows, Mac, and Android

We have increased the number of times you can react to a single message from two to three! Happy reacting!

See Webex Teams | Add Emoji Reactions to Messages.

Edit your Latest Message Quickly—Windows and Mac

Want to edit your latest message quickly? From now on, you can use the up arrow shortcut to edit the last message you sent in a space!

See Webex Teams | Edit Messages

Chat with Someone on Skype for Business from Webex—Windows and Mac

You'll be able to chat with someone who uses Skype for Business directly from Webex.

To find out more about this new exciting feature and how it could be enabled for your organisation, check out SIP Interdomain Federation for Webex Teams.

To understand how to send a message, see Send a Message to Someone on Another Instant Messaging App.

New In-Space Design—iPhone, iPad, and Android

We've redesigned how you work inside a space. We updated the in-space design on desktop in March and now we're introducing it on mobile. You'll have fewer taps to make a call or start a meeting in a space and you can use the new in-space action menus to increase discoverability, usability, and scalability.

The calling service your administrator has set up for you determines which calling features you can use.

Below, we've indicated which calling service each new feature applies to. If you're not sure what calling service you have, see Webex Teams | Find Out What Calling Service You Have.

The following features apply to Webex Calling and Calling hosted by a Service Provider

Complete a Transfer Before the Other Person Answers—Windows, Mac, iPhone, iPad, and Android

When you transfer a phone call, you no longer have to wait for the other person to answer the call for you to complete the transfer. You can complete the transfer while the call is still ringing, saving you time. This is super helpful if you're experiencing a high volume of calls or you're just too busy to wait around for the person to answer the call.

See Webex | Transfer a Phone Call.

Manage Your Boss' Calls (also Known as Executive Assistant)—Windows and Mac

Your administrator can allow you to screen calls to your boss. You can answer your boss' calls, make calls on their behalf (their caller ID displays to the person you call), and push incoming calls to your boss.

See Webex | Handle Your Boss' Calls.

The following feature applies to Webex Calling

Record Your Phone Calls—Windows, Mac, iPhone, iPad, and Android

Your administrator determines how much control you have over recording your calls. Depending on your setup, your incoming and outgoing calls may be recorded automatically or you may be able to decide which calls you want to record. If your administrator has enabled you to record your own calls, you may be able to pause and stop recordings at your own discretion. When a call is being recorded, that recording continues whether you move the call to another device, merge the call with another active call, or make a conference call. You're presented with a visual indicator letting you know when a call is being recorded.

See Webex | Record Your Phone Calls.

Worried About Background Noise in your Meeting?

Don’t be. Join your meetings and calls without worrying about noisy keyboards, doorbells, or online learning happening in the next room.

October 30, 2020

We're planning to release an update for Webex Teams on Mac in the coming days to include some improvements. We just wanted to let you know about this upcoming update, and we'll post again when the update is available.

October 29, 2020

The following app versions correspond to today's releases. See Webex Teams | Release Notes to get information about the issues resolved with these releases. We recently submitted the mobile apps to the app stores for review, and you'll be able to download them after they're approved and posted.

  • Windows—40.10.1.16875

  • Mac—40.10.1.16875

  • iPhone and iPad—40.10.0.1054

  • Android—40.10.1.255

Webex Teams Version Scheme Updated to 40.x.y.z

Today, the Webex Teams app follows the 3.0.x version scheme for desktop and 4.x.y version scheme for mobile. As we integrate advanced meeting and calling capabilities previously available through Webex Meetings and Jabber into Webex Teams, we want to align our versioning paradigm. So, starting with the October release, we will move the desktop and mobile apps to align with the 40.X.Y.Z versioning scheme. Where the following applies:

  • 40—Denotes the year

  • X—Month of system release

  • Y—Subversion or patch version within a system release

  • Z—Internally used to identify content

So, for example, the initial October release of Webex Teams will have version 40.10.1.z.

Support for Microsoft Intune and Several MAM Policies—iPhone, iPad, and Android

To continue our promise of a secure application, Webex Teams will be available out of the box in the Microsoft Intune admin console in the Google Play and iOS App stores with added support for multiple AppConfig policies. This will help your users to collaborate freely using their company devices, while giving you the control to protect conversations and data. You can choose to leverage Microsoft Intune for device enrollment or use another third-party service. Some examples of policies supported using AppConfig are single sign-on, disable copy/paste, prevent app backup, manage document sharing, disallow non-managed apps to run, passcode-based entry.

Settings and Preferences—iPhone, iPad, and Android

To help you discover settings on mobile, we’ve updated the settings hierarchy to match the desktop settings. You’ll have General, Notifications, Audio, Video, Accounts, Calendar, Messaging, Meetings, and Calling settings.

October 7, 2020

We've released an update for Webex Teams on Mac. This updates the September app that is available for organizations that have enabled the Custom update schedule setting in Cisco Webex Control Hub. The following is the app version that correspond to today's update.

  • Mac—3.0.16651.0

October 6, 2020

We're planning to release an update to the Mac app in the coming days to include some improvements. We just wanted to let you know about this upcoming update, and we'll post again when the update is available.

Classified Spaces—Windows, Mac, iPhone, iPad and Android

We've added a new setting to add classification labels to new spaces. This will make it easier for everyone to know what information can be shared in these spaces and who should be allowed to join that space. Your administrator enables this feature and they set up the classification labels that you can choose.

Rememory Bot—Windows, Mac, iPhone, iPad, and Android

Rememory has long been helping people like us to set reminders for important items to follow up on. Whether it's a recurring reminder on a daily, weekly, or monthly basis or just a single reminder to check on a space, Rememory has your back! With the latest updates, the bot is easier than ever to use. Check it out here: https://apphub.webex.com/teams/applications/rememory-cisco-systems

Support for Azure Conditional Access to Microsoft OneDrive and SharePoint Online—Windows and Mac

When your organization uses Azure Conditional Access, you can now sign in to your Microsoft OneDrive and SharePoint Online content management from within Webex Teams.

Make it Easy to Find Important Content in Your Spaces—Windows and Mac

With tabs, you can bring important websites right into spaces. In your spaces, where you see the Messages and Content tabs, just click Add + to create a URL shortcut for any website.

Mobile QR Code in the Desktop Apps—Windows and Mac

Collaborate anytime, anywhere. We're adding a QR code in the desktop apps. You can scan this QR code with your mobile device, to easily download the latest mobile apps.

Keyboard Shortcuts for Quick Access to Messaging—Windows

In this release, we’ve added three new keyboard shortcuts that allow you to quickly jump to the key areas in the app that are used for messaging:

  • Alt + Shift + A—Takes you to the All tab and puts focus in the Spaces list. You can use the up/down arrow to select a space.

  • Ctrl+Shift+I—Brings focus to the message area where you type your message.

  • Ctrl + H—Puts focus on the last received message in the current space.

We want to improve accessibility as you catch up, read and respond to messages. These new keyboard shortcuts navigate between the space list, compose message area, and the message history to enable you to be more productive.

New Emoji Experience—Windows

Our emojis on Windows have gotten a whole new look!.

  • Now, when you use the emoji picker while writing a message or setting a custom status you'll see a brand new set of emojis to choose from.

  • You'll also notice a new search box in the emoji picker, which you can use to find the perfect emoji in seconds.

  • With this update, when you send a message with a single emoji (no spaces), the emoji appears larger in the space after you hit send.

  • We've also added a whole new category - Flags.

  • Quickly access the emoji picker with the shortcut: CTRL+Shift+D

Link Microsoft OneDrive and Microsoft SharePoint Online Folders to a Space—iPhone, iPad, and Android

We released this already on desktop and now we're adding it to mobile. You can link and unlink OneDrive & Sharepoint Online folders to spaces from your mobile client.

Settings and Preferences—iPhone, iPad, and Android

To help you discover settings on mobile, we’ve updated the settings hierarchy to match the desktop settings. You’ll have General, Notifications, Audio, Video, Accounts, Calendar, Messaging, Meetings, and Calling settings.

Updates to Long-Press Menu—iPhone and iPad

We aligned the long-press menu on iPhone and iPad with the menu on Android.

Filter for Threaded Messages—iPhone and iPad

We released this in desktop and Android, and now we’re adding the thread filter in iPhone and iPad. This will help you see a list of threads that you’ve started and threads you’ve replied to.

Compress Files—Android

We've added more options to compress files before you send them. You can now choose to never compress the files, be prompted each time a file is added, or you can choose to always compress files before they are sent.

The calling service your administrator has set up for you determines which calling features you can use.

Below, we've indicated which calling service each new feature applies to. If you're not sure what calling service you have, see Webex Teams | Find Out What Calling Service You Have.

The following features apply to Calling in Webex Teams (Webex Calling and Unified CM)

Right-Click Options in Your Call History—Windows and Mac

You can right-click an entry in your Call History and have several convenient options at your fingertips. You can call the person back, add the person to your Contacts list, send a message, send an email, or even start a meeting.

See Webex Teams | View Call and Meeting History.

Keyboard Shortcuts for Quick Access to Calling—Windows and Mac

In the app header, you can search for someone's name or enter their number and then choose to make it an audio or video call using a combination of keys:

  • Audio Call—Option + Command + C (Mac); Ctrl + Alt + C (Windows)

  • Video Call—Option + Command + U (Mac); Ctrl + Alt + V (Windows)

See Webex Teams | Keyboard Navigation and Shortcuts.

The following features apply to Calling in Webex Teams (Webex Calling)

Call Queues—Windows, Mac, iPhone, iPad, and Android

By selecting the call queues link on the call settings page, you can set your automatic call distribution (ACD) status for your call center queues.

See Webex Teams | Sign into Your Call Queue.

Change the Description of Your Desk Phone—Windows and Mac

You can access the description of your desk phone right from your desktop app and you can personalize that description to something that makes sense to you. Hover over the phone description and then click to change the name. If you have more than one desk phone connected to your app, customizing each description can be helpful.

See Webex Teams | Connect to Your Desk Phone to Handle Calls.

Call Someone from Your Contacts List—iPhone, iPad, and Android

After you add someone to your Contacts List in Webex Teams, you can call them from your mobile app, even if they're external contacts.

See https://help.webex.com/z3397j/

Make a Call from the App Using Your Mobile Cellular Network (also Known as Call Back)—iPhone, iPad, and Android

If your administrator has set you up with Single Number Reach (BroadWorks Anywhere) and Call Back, you can choose how calls happen in Webex Teams depending on your environment. You have the option to make work calls using your mobile phone connection, which ensures your calls are uninterrupted even if data is unavailable. No matter what option you choose, your work number is always used as the caller ID so people can easily identify you.

See Webex Teams | Make Work Calls Using Call Back.

The following features apply to Calling in Webex Teams (Unified CM)

Add a Pause to a Dial String—iPhone, iPad, and Android

You can add a pause to an entered phone number, which you might need if you're joining a conference call and need to enter numbers in response to the automated system. You can add a comma (,) to the number, which gives a 1-second delay in the dialing. You can add several commas in a row to extend the delay. You could enter something like: 95556543123,,,,56789.

See Webex Teams | Choose Your Audio and Video Settings Before You Join a Meeting.