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Hung at 'Starting Webex' when Starting or Joining a Webex Meeting
Feedback?Hung at 'Starting Webex' when Starting or Joining a Webex Meeting
When starting or joining a Webex meeting, your web browser may get hung at the following screen:
The join process can get hung for several reasons, including:
- TLS 1.2 is not enabled
- pop-up blockers
- You are already joined into the meeting in another browser tab
To resolve the issue and join your meeting:
- Enable TLS 1.2. For help, see: TLS 1.2 Required in Cisco Webex Meetings
Note: Try this step first as it will most likely resolve the issue, then try joining your meeting again.
- Try closing completely out of all browser windows, then try joining the meeting again. If this step does not work try the solution below.
- Click the link to Run a temporary application.
- Click the download arrow in the upper-right corner of the browser window:
- Click on the .exe file that appears:
- Click Save File on the message that appears:
To resolve this issue permanently, ensure TLS 1.2 is enabled, uninstall any existing Webex installation, then restart your computer and try joining again.
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