These quick videos are intended to provide details on the transition of BroadSoft Xchange ticketing to Cisco TAC support.  The intended audience is BroadSoft customers/partners.

BroadSoft Xchange ticketing users will be migrated from October 2020 through mid-December 2020, and they receive information explaining how to get support from Cisco TAC via email.

Users will need to have a CCO ID to be linked automatically. To create a new CCO account, see: https://identity.cisco.com/ui/tenants/global/v1.0/enrollment-ui

Note: The password for all the recordings is Bsftsupporttransition1.

Videos And Resources

Introduction to the Cisco Technical Assistance Center

• Infographic on Cisco Customer Experience

• Cisco.com profile enrollment
• Cisco Software Central
• Cisco Smart Accounts
• BroadSoft Services and Support for Integration to Cisco Technical Assistance Center

• Exporting BroadSoft support ticket history

• Cisco Global TAC Support Case Manager
• Cisco Worldwide Support Contacts
• Cisco Severity and Escalation Guiderlines
• Technical Support Reference Guide for Cisco Webex Calling Administrators
• Technical Support Reference Guide for Cisco BroadCloud Calling

• Cisco Collaboration Solutions Analyzer
• Stay tuned for upcoming news on the transition to Cisco Support
• BroadWorks Patch Advisor

• TAC Connect Bot
• TAC Connect Bot (user guide)
• Cisco Notification Service
• TAC Mobile Applications