Prerequisites
The feature is available in "preview" mode. This release includes limited functionality and support, and could undergo changes in functionality and user experience, without notice, before full general availability. Cisco Technical Support provides reasonable effort support for features in preview mode. There is no Service Level Objective (SLO) in response times for features in preview mode; response times may be slow.

Webex Calling for Chrome (preview) is available to all Webex Calling users with a Professional license. Visit Chrome Webstore and search for Webex Calling for Chrome to add it as an extension into your Chrome and Edge Chromium browser. The extension works on desktop operating systems that support Chrome and Edge Chromium. The following Operating Systems are supported:

  • Windows 10 and above

  • Mac OS version 11 Mountain Lion (or later)

  • ChromeOS

Calling Features

Webex Calling for Chrome (preview release) supports the following calling features:

  • Incoming and outgoing call

  • Search for a user in the corporate directory and call from the search results

  • Outgoing call from keypad

  • Click to call a phone number from any Google workspace application and Chrome web page.

  • Receive inbound call notifications in the client

  • Call Hold and Resume

  • View history of placed, received, and missed calls from call history

Limitations and Restrictions

The following are the known limitations and restrictions of Webex Calling for Chrome (preview release):

  • Calling from the web client uses system's default audio input and output devices. There’s no support for the user to select a specific device from the client. If a user has multiple devices, for example, a docking station with a monitor, then the user must select the monitor's audio input/output device in their OS settings (for example, Windows settings).

  • You can have only one browser client that is connected to Webex Calling. If you sign in from another instance of the client, you’re signed out from the earlier session.

  • Web client users in India can’t make or receive PSTN calls.

  • For administrators only. If you are using Control Hub to view analytics for Webex Calling for Chrome, the endpoint type within the Call Legs by Endpoint Type section of the Calling Media Quality dashboard displays as Unknown. For detailed information on how to use Control Hub Analytics, see Analytics for Your Cloud Collaboration Portfolio.

  • The Browser application type counts against the per user limit of 35 shared line appearances. If the Webex Calling for Chrome extension fails to register to Webex Calling, have your administrator do the following:

    1. In Control Hub, go to Calling > User call experience > Application line assignment

    2. Check the setting of the Web check box.

    3. If Web is unchecked, remove some shared line associations.


Users who are on earlier Webex Call extension must migrate to the Webex Calling for Chrome extension.

Add Webex Calling for Chrome

To add Webex Calling for Chrome as an extension, follow these steps:

Before you begin

You must use Chrome browser version 104 or later to use Webex Calling for Chrome.

1

Navigate to the Google Chrome web store and search for Webex Calling for Chrome.

2

Click Add to Chrome.

3

Click Add extension.

Webex Calling is added as an extension in Chrome.

4

(Optional) Pin the extension to the browser tab.

Sign in to Webex Calling

Follow the steps to sign in:

1

Click the icon on your Chrome browser.

2

Enter your email address. Click Next.

3

Enter your account password. Click Sign in.

Once you sign in to Webex Calling for Chrome, you can see your number in the footer of the client.

Make a Call

There are several ways for you to call using the Webex Calling for Chrome.

To call someone, click one of the following Menu options:

Menu

What to do

Keypad

  1. Select the icon on the left navigation bar.

  2. Enter the extension number or the Direct Inward Dial (DID) number of the person you wish to call.

  3. Click the icon.

Calling

  1. Click the icon on the left navigation bar to navigate to Call History view.

  2. Hover over the contact that you want to call and click icon.

Click-to-call

You can place a quick call to a phone number that is displayed on your web page.

  1. Hover over a phone number with E.164 format on Google workspace application and/or web page.

  2. Click icon to place a call.

Receive a Call

You receive a browser notification on your desktop when there is an incoming call. To receive notifications for an incoming call, make sure that you enable notifications in your operating system and Chrome browser.

To enable notifications in your Chrome browser:

  • Navigate to Settings>Privacy and security>Notifications. Set Default behavior to Sites can ask to send notifications. Add web.webex.com under Allowed to send notifications within Customized behaviors.

To enable notifications for the operating system in your desktop:

  • Windows—Navigate to Settings>Notifications & actions. Make sure that all the required permissions in the Notifications are provided. Mark Google Chrome as On under Get notifications from these senders.

  • Mac—Navigate to System Preferences>Notifications & Focus. In the application list, click Google Chrome. Toggle the Allow Notifications slider to enabled and select the type of notification Chrome can send.

  • ChromeOS—Navigate to the notification area in your system tray or taskbar. Click the clock icon to open a menu. Make sure that the icon Notifications is set to On, all apps . Click Notifications to open the notification settings. Check the check box against Chrome Goodies in Allow notifications from the following.


If you have not allowed media permissions for web.webex.com, you will not hear the audio notification for a call.

Follow these steps to answer a call using Webex Calling for Chrome:

1

Click the browser notification on your desktop to restore the Webex Calling for Chrome client.

Browser Notification for Windows and ChromeOS

Browser Notification for Mac
2

Click to answer the call.

3

The active call screen displays. Click to end the call.

Manage Call Settings

You can manage your call settings such as call forwarding from settings.webex.com. Navigate to Call Settings > More call settings and click on Open Webex Calling settings to open the web page for call settings.

Action

What to do

View call setting options

At bottom left, click the Call Settings icon to view the call setting options.

Access your Profile Menu

You can access the menu of your Webex Calling for Chrome profile by clicking on your profile picture on the left navigation bar.

The following actions are available:

Action

What to do

Sign out

  • Click Sign out to sign out from your Webex Calling.

Call settings

  • Click Call Settings to access and manage the call settings for your Webex Calling.

Minimize Webex Calling for Chrome

You usually close or minimize all other applications on your device, apart from the active ones. However, you would still want to get notifications for an incoming call while your calling application is in the background. Webex Calling for Chrome gives you this option.

Click Close on your Webex Calling for Chrome to customize whether your application should be active in the background or not. If the application is active in the background, you will get notification for incoming calls. Follow these steps:

1

Click Close on your Webex Calling for Chrome client. A window is displayed.


 

Select Don't show this again to set your preference. The pop-up message is not displayed again if you select this.

2

Click Minimize Webex to hide your client.

The Webex Calling for Chrome icon on your browser displays the active status. Also, the Webex Calling for Chrome icon minimizes in the system tray.
3

Click Close Webex to exit Webex Calling for Chrome.

The Webex Calling for Chrome icon on your browser displays the inactive status. You will not receive call notifications once you Close Webex.

Extension Options in Webex Calling for Chrome

As a Webex Calling user, you can customize whether your Webex Calling for Chrome client asks for a confirmation before it closes or not. If this option is enabled, once you click the close button, the client re-opens. You must confirm that you want to close Webex.

To configure the setting, follow these steps:

1

Right-click the Webex Calling for Chrome icon on your browser.

2

Click Options in the menu that is displayed.

Alternatively, you can go to the Call Settings on your Webex Calling for Chrome client. Click Open Webex extension options under Webex extension options.

3

Options is displayed in the Webex Calling Extension window. Toggle the Ask before closing Webex button as necessary to set your preference.

Disable Desktop Browser in Control Hub

By default, softphone for browser is enabled for all Webex Calling users with the Professional license.

To disable Desktop browser in Control Hub, follow the steps:

1

From the administration view in https://admin.webex.com go to the Users page.

2

In the Users page, click one of the users on the list.
3

Navigate to Calling > User call experience > Application line assignment.

4

Uncheck the Web option to disable Webex Calling for Chrome for a selected user.


 

As a Webex Calling administrator, you can use the Chrome Enterprise policy list to push the Webex Calling for Chrome extension remotely to the users' browser. For more information, see Understand Chrome policy management and Chrome Enterprise policy list.